Tesla Model 3 Ownership Experience Cut Short By System Shutdown

Tesla Model 3 Performance

AUG 22 2018 BY MARK KANE 68

This Tesla Model 3 shut off after just three weeks

A Tesla Model 3 owner and a self-proclaimed “true loyal fan to Tesla and Elon” was thrilled to receive his car, ordered over two years earlier and really enjoyed the ownership experience for… three weeks.

In this particular example, after 22 days, on August 15, the Model 3 stopped work properly as the system experienced a shutdown.

“…I got in the car in the morning and noticed the turn signal no longer make the ticking noise.

My audio system was also off, and there was no internet connectivity.

Thinking that the system needs a reboot, I went to the Controls section on the screen and hit “Power Off”.”

It was the last time the owner saw the screen on and after he returned to the car it was off and wouldn’t reboot. Interestingly, there was still a possibility to select gears blindly (no screen to see which gear was selected) and to then drive the car.

Tesla Roadside Assistance team was helpful though. The team sent a trailer to take the Model 3 to a service center, as well as arranged Lyft transportation for the owner to pick up a loaner Model S.

What exactly happened to the Model 3 computer is the question that has since been “escalated to the Corporate Engineering team”.

Hopefully, this was a one-off problem, though we’ve heard similar such reports. However, it doesn’t seem like a widespread issue. Nonetheless, it’s worth noting this inoperable experience with the car, which is rare across the broader automotive world.

Source: Teslainfo

Categories: Tesla

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68 Comments on "Tesla Model 3 Ownership Experience Cut Short By System Shutdown"

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Vexar

Sounds like a failed software update. Remote possibility of a faulty MCU.

Unplugged

Why does this merit an article? I don’t ask this often, because there are plenty of ridiculous articles out there. But this one is exceptional in its absurdity. ONE person had an issue with a touchscreen, and an article was written about it?

I had to reset my Model 3 screen once. Do I get an interview?

ModernMarvelFan

No, unless your car gets this: “What exactly happened to the Model 3 computer is the question that has since been “escalated to the Corporate Engineering team”.”

The more interesting part is that the problem is big enough to go to corporate. Interesting to find out what was the root cause.

Any time a product with problem that goes to the corporate HQ usually means that it is severe enough or “new enough” that product engineers want to know about it.

The typical “service center fixable problems” aren’t worthy of reporting.

Unplugged

My 2016 Fiat 500e (actually it’s for my college-age daughter) shut down numerous times. The whole car. Until they fixed the software, I had the EV lose power on the freeway at the same point twice. The other times were on surface streets requiring the 500e to be towed in for service.

I never read an article about any one EV having problems. Until now.

vich

How much did you pay for the Fiat 500e? 99 a month lease?

Unplugged

Yes, I got ’em down to $95, including tax, orange upgraded paint and a sunroof. (Don’t buy the sunroof. It’s noisy, buffets and was hardly used.) It was a great little car (except for the stopping thing!) that serves her well traveling to the local college etc.

fotomoto

“I never read an article about any one EV having problems. Until now.”

You obviously missed the antics used (mostly politically motivated) against the Volt when it came it. They even had congressional hearings!

https://www.motortrend.com/news/house-subcommittee-questions-gm-ceo-nhtsa-administrator-on-chevrolet-volt-fires-161525/

Mister G

Very simple, Fiat 500e is made by a gas guzzler manufacturer that is part of the fossil fuel mafia. Tesla is not part of the fossil fuel mafia, but the fossil fuel mafia is trying very hard to indoctrinate “get made” TESLA Believe me

Bill Howland

This issue has news worthiness since the initial troubles with early Roadsters dying completely (or at least the drive motor stopping) is the reason George Clooney couldn’t wait to get rid of his Roadster. Tesla rightly is considering this an important issue, if the ‘executive engineering group’ is looking into it.

Unplugged

An early Roadster is far, far removed from the Teslas of today. I had the famous “Stop Safely Now” issue on my first Focus Electric. I still don’t recall a one-off article on someone’s single issue.

Headquarters engineering should look at every failure from every automaker. This issue doesn’t deserve the pixels it uses.

Bill Howland

“early Roadster far, far removed from the Teslas of Today”.

Yeah, the batteries never caught fire, and the charging cords never got hot. Plus, although there were problems, they didn’t have to replace self-destructing door mechanisms, and you didn’t have to dissect the front of the car to get to the non-standard battery since it used a plain old motorcycle battery, which, incidentally DID NOT have to be changed 3 times per year in cold weather, if it used one at all. Plus the vampire drain (what I’ve dubbed a ‘parasitic drain’) was much, much less in the Roadster, but nowhere near as efficient as any GM EV.

For Pushi or Nix or Get real or anyone else who wants to blather on about nothing – this is just a fact – its not being unduly critical of Tesla.

But Unplug’s quote shows he has drank the Kool Aid if he thinks there’s that much difference.

If someone is going to make a brain-challenged statement, they should at least attempt to factually prove their point before making it.

Unplugged

Obviously, there’s as many Kool-Aid haters as there are drinkers. And to put it in perspective, I’ve read your posts and you definitely hate Tesla and all it stands for.

Bill Howland

Yeah, I always spend $120,000 of my own money on cars I hate…. Moron.

Unplugged

Really? I get moderated for a response to the cool aid (I can’t spell it right for fear of moderation). I would like to know what triggers moderation so that I can avoid it in the future. Thanks.

There is absolutely no Kool-Aid moderation. I also didn’t manually moderate your post. Like I said, with the upgraded moderation settings, we are seeing comments go into moderation and we can’t figure out why other than similar IP addresses with the slew of multi-usernames proxy-using harassers that we’ve had to block. It’s still a work in progress, but you didn’t do anything to trigger something. I apologize that it may have seemed so.

Scott G

Curious as to why so touchy. Complex?

Jeff

Unplugged, if you read the article, it says: “Hopefully, this was a one-off problem, though we’ve heard similar such reports.” That’s why it warrants an article.

Unplugged

Why would any one-off issues merit an article? I still don’t understand the reasoning.

fotomoto

Normally I’d say first thing to check is the 12v but in this case……

Vexar

Yeah, that’s on the list to check. Good call. I wonder if there will be an update to this story. Blown fuse or something. LOL

theflew

Model 3 doesn’t have a fuse box. Also with must electric cars if the 12V is dead then the contactors can’t close to the high voltage battery.

arne-nl

Are we really going to report each and every defect on any Model 3 out there? Just to prove how ‘neutral’ we are?

Pushmi-Pullyu

Apparently, yes.

Even worse, apparently InsideEVs thinks it’s newsworthy when a few Tesla assembly line employees get sent home early one day, before the end of their shift.

https://insideevs.com/tesla-model-3-production-targets-not-met/

I understand that the media interest in Tesla has gotten intense, but this has gotten downright ridiculous.

Aren’t there much more important things going on at other auto makers? How about more articles on Rivian, now that it has emerged from stealth mode? How is Bollinger doing with getting its B1 into production? And what about Workhorse; apparently there is a delay with getting the W-15 pickup into production. So what’s the story there?

Aren’t every one of these stories a lot more interesting than one single BEV owner who has experienced a shutdown of his car that the local service shop had to escalate to corporate engineering for a solution?

Now, if the same thing happens to others, that might be an issue worthy of a news article. But just a one-off shutdown problem? Seriously?

Will

👏👏👏👏👏

(⌐■_■) Trollnonymous

BRICKED!

CDAVIS

Article title: “Tesla Model 3 Ownership Experience Cut Short By System Shutdown”
—————

If as indicated in the article the Model 3 owner ran into a system shutdown event that subsequently Tesla quickly addressed (and during the fix Tesla provided the owner alternative transportation)…. I would consider that a *positive* ownership experience… certainly not an ownership experience “cut short”.

How a car maker handles to resolve a situation (such as what this owner encountered) is in big part what forms “ownership experience” and is in large part why Tesla today is selling more EVs in North America and Western Europe (and soon also Australia) than any other car maker by a wide margin. Tesla generally goes to great lengths to provide a great overall “ownership experience”.

Bottom Line:

The article title IMHO should have been a tad less sensationalized and a tad more reflective of the body content.

theflew

” Tesla today is selling more EVs in North America and Western Europe (and soon also Australia) than any other car maker by a wide margin. ”

This doesn’t say much since there is no other manufacture trying to sell EV’s the way Tesla is at this point. This is equivalent to the argument that the major auto OEM’s make a profit and Tesla doesn’t. They are just focused on different things.

CDAVIS

@theflew said: “…This doesn’t say much since there is no other manufacture trying to sell EV’s the way Tesla is at this point…”
———

Your are certainly correct that “no other manufacture trying to sell EV’s the way Tesla is at this point… they are focused on other things”.

(⌐■_■) Trollnonymous

you guys are killin me……..lol

No idea why that happened! Sorry

Bricked is not a word that is a problem. System over-moderates now that we changed parameters. Perhaps you IP is similar to one of the people that has been stalking me and harassing me. I will keep my eyes out and whitelist your posts. I apologize.

philip d

Ah the perks of being a journalist. You know you’re getting somewhere when you get your very own stalker following.

Yep. The thing that’s hard is I have a real name and social media pages and an email. These guys are hiding behind proxies and about 40 different usernames. They’ve gone on my social media accounts, are sending nasty messages here and to email, and have now started including messages about my family. It’s not pretty. I’ll take some heated Tesla versus the others debate as long as it stays clean. This stuff is to a whole other level and even a bit scary.

(⌐■_■) Trollnonymous

If you can delete all but one that would be great.

Thanks

Done

David Green

Wow, that is really scary that people will go after your family too. Steven, in the EV world you guys are about as straight down the middle as it gets. Most people on both sides of these arguments are passionate, but going to the insults, and attacks is lame. When it escalated to threats you should take immediate action in whatever way you can.

Thanks, David. We try to be. Hopefully the issues subside now that the worst offenders are blocked.

David Green

Can you block them from access to your website, or just from the message forum?

Can’t do either at the moment. They are using proxies/static IP and we don’t know for sure who they are. However, we think we may have figured it out.

David Green

Usually they will leave clues in word selection, etc… Like me, with “than-then”, can never seem to use them correctly.

Haha. At least you’re aware of the error.

I know when it’s the same person, regardless of usernames, IP, or email. They make it clear and aren’t trying to hide that. I meant, in trying to discover who it might be in real life and/or on social media, we’re not 100 percent sure. However, we have a pretty good idea.

A few helpful pointers – “than” is almost always used in comparisons (better than this, different than that, larger than life). “Then” usually refers to time (We’ll see you “then”). “Than” is used to connect two things. “Than” is usually the correct one to use, especially because in the comments, most often you’re making a comparison.

Admitting you’re wrong is better “than” pretending you’re right. Sharing your mistakes is better “than” hiding them. Now “then,” it’s probably time that I move along. “Then” I can get some other work done, rather “than” procrastinate. “Then” again, reading the comments is part of my job, and some days, better “than” others. Anyhow, talk to you later “then.”

David Green

Totally… I make a lot of mistakes in all parts of life, but have always said, “if you cannot laugh at yourself, who can you laugh at”? Right?

I have no problem admitting when I am wrong, or apologizing. That is part of communication 101.

Thanks for the tips, I will work on Then and Than… Strangely when I write I usually get it right, its only typing that gives me trouble. Haha!

Pushmi-Pullyu

“They’ve gone on my social media accounts, are sending nasty messages here and to email, and have now started including messages about my family.”

That’s quite shocking. It must be very disturbing to find you have people stalking you online.

Wish I had a useful suggestion for how to counter such activity, which goes beyond merely anti-social, to perhaps crossing the line into criminal activity. 🙁

I hope you’re able to resolve the situation without spending thousands of dollars hiring a computer security firm, Steven.

Fortunately, it appears that these are just people trying to stir the pot and get a rise out of us. I’m pretty confident that they’re not actually planning to take any real action. They just want to piss me off and make it seem like they can beat the system and have the upper hand. Since we changed the settings and the way we are handling comments, they seem to have given it a rest. Anyhow, thanks for the concern. It will be ok.

Pushmi-Pullyu

And now we’re not allowed to use the term “FÜD”? (Well obviously I can’t spell it correctly, or this comment would get swallowed by the censor-bot.)

I guess we could say “disinformation propaganda which is part of a deliberate strategy to promote fear, uncertainty, and doubt”… but isn’t “FÜD” a perfectly legitimate term, and far shorter?

I understand why it’s not appropriate to use the term “troll” to describe others posting comments here, but if someone is posting FÜD, then we ought to be able to say so. Filtering out the appropriate succinct term for FÜD isn’t in any way going to reduce the problem of the Usual Suspects posting so much FÜD in comments here.

Haha. Troll can’t be banned since there are people with it in their email or username. FUD is fine if we are talking about general terms or about information that’s out there, which we know is false. However, if we’re really going to “police” people insulting and accusing others, calling them a FUDster or someone who we know for sure is only here to spread FUD, that’s really finger-pointing, name-calling, and accusing, and without any proof. We can’t really let you continually say such things about people over and over again while deleting others’ comments that include name-calling, etc. Otherwise, people want to know why it’s allowed if you do it, but not if they do it. The thing is, we get a very large amount of comments here saying that you are constantly calling out anyone that may not completely love Tesla. Calling people names all day long, like FUDster, Russian troll, Usual Suspect, paid informant, liar, short-seller, insane, etc. It is brought to our attention on a regular basis. However, you don’t know any of these people and have no clue for sure whether or not any of this is true. Obviously, in some extreme cases in which… Read more »
Pushmi-Pullyu

Steven, thank you for taking the time to write such an extensive comment. I’ll try to give your comments and criticisms serious consideration. However, some of what you wrote here I take serious issue with, and I’ve sent a private response.

Thank you Pushy, and thank you for the lengthy private response. Your words and support are very much appreciated. I will respond to your message after we get some important articles out.

David Green

Bummer, so many problems with a brand new car…

(⌐■_■) Trollnonymous

Wrong. Only one problem with this brand new car………ROTFLMAO

David Green

Sounds like a pretty major problem with a series of consequences.

Unplugged

Poor guy. He had to drive around in a Model S while his “series of consequences” got fixed.

Nelson

I guess Mark Kane doesn’t know how to “reboot” a Model 3 console either.
On Page 38 of the Model 3 Owners Guide in the Steering Wheel / Scroll Buttons section it states:
https://www.tesla.com/content/dam/tesla/Ownership/Own/Model%203%20Owners%20Manual.pdf

To restart the touchscreen, press and hold
both scroll buttons until after the touchscreen
turns black, releasing when the Tesla logo
appears. See Restarting the Touchscreen on
page 39.

NPNS! SBF!
Volt#671 + BoltEV + Model 3

Dav8or

I guess the roadside assist people and the Tesla service center don’t know either. Is it possible that this car has a problem bigger than a simple reboot can solve?

Nelson

Both are possible. Not all Tesla service center employees are experts in the Model 3 “yet”. No harm in taking the car in for a thorough diagnostics performed by an expert. My post just brings to light that the owners attempt to “reboot” the touchscreen by going “to the Controls section on the screen and hit “Power Off”, was not the right procedure.

NPNS! SBF!
Volt#671 + BoltEV + Model 3

TeslaPlease

Most auto manufacturers have troubleshooting guides employees are asked to follow to make determinations as to how to how to escalate the problem – this is basic Automotive 101. If Tesla had a diagnostic port, codes could have informed the service center of the potential fault.

These are the challenges that arise from buying a newly designed car, in a newly designed production line, in a relatively new company quick to want to make change (sometimes for the sake of change alone).

Don’t bother putting these issues on social media – for a quicker response share with Consumer Reports….
‘Elon Musk often blows up at critics, but when Consumer Reports complains, even Tesla’s CEO listens’

There will be an OTA update within days and zero sniping / name calling

Unplugged

“If Tesla had a diagnostic port….”

Please. Tesla doesn’t NEED a diagnostic port. Tesla can diagnose over the phone simply by linking to the car. (It’s called a cellular or Wi-Fi connection. It doesn’t require old fashioned wires.)

I thought I had an issue with sleep mode, and called Tesla service. The service person delved into the Tesla electronics and suggested a reboot. He knew all about my car without bringing it in.

Perhaps you should know a bit more about Tesla before you use it as a screen name.

TeslaPlease

All that linking to the car and Tesla could not tell the owner what was wrong or how to resolve the problem – amazing car – amazing technology – state of the art.

My BMW hybrid has a diagnostic port AND can send system data back to BMW OTA – big deal Tesla.

It was the last time the owner saw the screen on and after he returned to the car it was off and wouldn’t reboot. Interestingly, there was still a possibility to select gears blindly (no screen to see which gear was selected) and to then drive the car.

Tesla Roadside Assistance team was helpful though. The team sent a trailer to take the Model 3 to a service center, as well as arranged Lyft transportation for the owner to pick up a loaner Model S.

Pushmi-Pullyu

It seems unlikely that the problem would have been escalated to corporate engineering if the problem was something the owner’s manual tells ordinary owners how to fix. Not impossible of course, but one would hope that either the Tesla tech or his boss would have either known the procedure, or would have been able to look it up, rather than to escalate the problem.

M Mullen

The transmission on my Volvo needed replacing. Ironically, the transmission was made by GM under contract for Volvo. Do I get an article about this?

vich

No but if the ignition switch had made by GM, then you would get. an article, a lawsuit and money too 🙂

Some Guy

Well, the owner will no doubt get his Model 3 back in repaired state, and in the meantime, can enjoy a Model S. If I was that guy, I would hope for Tesla to investigate the problem thoroughly and take their required time fixing it, while driving the Model S, which is no doubt also an awesome car.

AG

It’s likely a high speed network problem. And they simply have an engineering team that works specifically on the network and software. not some special secret service team! A module on that particular network has an epileptic seizure, or a circuit gets shorted or opened, and the network won’t function. One little problem can make everything on that network fail to work. And this isn’t some secret Tesla deal…even the cheapest cars made today have multiple networks. The public is giving Tesla too much credit. Their technology isn’t groundbreaking by any stretch. They’re simply another auto manufacturer trying to make it, and my money says they’ll go bankrupt over safety issues before they do! I wish them luck tho, and give them an A for effort!

james

I had a test drive 75D bricked in my garage. They had to literally yank it out onto a flat bed. Nothing remote worked, nothing local with the spare FOB. Tesla had to use the emergency releases to get the frunk open… then to ‘jump’ it to get into tow mode. Car had a HVB full charge, I had my L2 charger on it all night and could see the house power usage drop when ‘she’ was full. IIRC, they said a certain module went bad so it was on security lock down. Stuff breaks, how they respond to it says a lot.

So if you see 91574 anywhere, tell her I say “hi” and hope ‘she’ feels better. Still bought one, just not THAT one.

Pushmi-Pullyu

“So if you see 91574 anywhere, tell her I say ‘hi’ and hope ‘she’ feels better. Still bought one, just not THAT one.”

I hope you realize you just sent every diehard conspiracy theorist reading your post into full-blown (The Deep State black vans are coming for us!!) panic mode. 😉

Jeff

Welcome to the Tesla Model 3 ownership experience.

Chris5168

The LCD display or inverter went bad, will be an easy fix.

Jay Emmcee

Tesla outsourcing its software dev to Microsoft are they?