ChargePoint dealt with CPE200 DC fast chargers and most are again operational through a retrofit program

ChargePoint announced last week an update on a potential product issue involving its CPE200 fast charging station, which forced the company to temporarily shut down 159 chargers.

It seems that the issue was identified and solved as ChargePoint, together with charger manufacturer Tritium, prepared a retrofit program.

As of May 13 already more than half of the 159 affected chargers went back online and all should be operational again within a few weeks.

"ChargePoint was previously notified of a potential product issue involving its CPE200 fast charging station, immediately opening an investigation with station manufacturer, Tritium. A retrofit program is underway to bring service back to affected stations. 

To date, more than half of the 159 affected stations are now back online. ChargePoint and Tritium are working quickly to remediate affected stations, ensure their safe operation, and get them back up in the next few weeks. 

ChargePoint is committed to ensuring that the performance of solutions on its network provide a safe and seamless experience for drivers. We will continue to provide updates as more information becomes available."

ChargePoint didn't provide details about the nature of the potential issue, but various "recall" actions happen from time to time for various manufacturers/networks.

The CPE200 chargers are rated at 50 kW with CHAdeMO and CCS Combo 1 plugs.

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ChargePoint Express 200 Product Update (North America)

CAMPBELL, Calif. – May 13, 2019 – ChargePoint was previously notified of a potential product issue involving its CPE200 fast charging station, immediately opening an investigation with station manufacturer, Tritium. A retrofit program is underway to bring service back to affected stations. 

To date, more than half of the 159 affected stations are now back online. ChargePoint and Tritium are working quickly to remediate affected stations, ensure their safe operation, and get them back up in the next few weeks. 

ChargePoint is committed to ensuring that the performance of solutions on its network provide a safe and seamless experience for drivers. We will continue to provide updates as more information becomes available.

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April 1, 2019 Statement – ChargePoint has been notified of an incident involving its CPE200 fast charging station. The quality and safety of our charging solutions are our highest priority. An investigation into the matter was opened immediately and is currently underway. ChargePoint is working closely with the station manufacturer to determine what happened and to identify a solution.

Based on initial findings, it has been determined that approximately 159 CPE200 charging stations are potentially affected by the issue. (Note: There are approximately 1,100 fast chargers on the ChargePoint network today). In the interest of customer satisfaction and safety, ChargePoint has notified owners of affected stations and remotely shut them down until a solution to the matter is identified.

A retrofit program is underway to update affected stations, ensure their safe operation, and get them back up and running as quickly as possible.

ChargePoint is committed to ensuring that the performance of solutions on its network provide a safe and seamless experience for drivers. The company is working quickly to resolve the matter and get affected stations back online as quickly and safely as possible.