Service Center Overload? LA Times Claims Cases Hit “Unbelievable” Level

Tesla Service Center

JUL 26 2018 BY WADE MALONE 101

Some Tesla owners are finding longer waits when taking their Model 3, Model S or Model X in for service.

There was once a time when picking up a new Tesla was a momentous event. Deliveries occurred at a relaxed pace. When you arrived at your local Service Center to pick up your new car, you would be treated to 1-2 hours of walk-through and demonstration. A few months ago, the norm changed. First, deliveries changed to being “group” events. A Tesla employee would walk 3-5 new owners through the features of their new car at a time. Today, deliveries often happen during 15-20 minute windows to inspect the car and ask questions. Musk is now trying to reduce some aspects of the process to the press of a button.

In June, Tesla delivered 3 times the volume in the U.S. than it did last year. Speeding up the delivery process has been essential. Of course, when it comes to getting the car serviced, “speeding up” is not really an option. So it is no surprise that some owners are seeing much longer delays than they had in the past.

The Los Angeles Times specifically quotes a Model X owner, Kaushal Bhaskar. His Model X door would sometimes refuse to open or would open at random, including once while driving on the highway. A Tesla service agent told him an appointment would be needed but that it might take several weeks. “But I don’t want to drive it!” said Kaushal, “This is a safety concern for me!”

Having a quick check of Tesla Motors Club, and social media does seem to suggest an increased number of service delays. Several owners have complained of having to schedule service 2-3 weeks ahead of time. Occasionally vehicles are held for weeks while waiting for replacement parts. When the time for service comes, owners are also bothered to find an ICE loaner waiting for them rather than a Tesla as was the case in the past. But it is not difficult to find similar complaints going back several years.

Tesla Model S Mobile Service (Source: Autocar)

As Tesla expands, some growing pains will occur.

To be clear, this is not happening to everyone. For every horror story, there is usually a counterpoint presented of a smooth service experience. A lot of this seems to depend on where you live, when you’re taking your car in, and the severity of the service needed. But the number of Tesla vehicles on the road is only going to continue to grow. So Tesla will need to make moves to alleviate strain on their Service Centers.

Moving forward, Tesla plans for 80% of minor repairs to be handled by Tesla’s mobile service “in the field.” Expanding the number of Service Centers and employees in areas where Tesla thrives is also needed.  Keeping parts in stock at all times will also mitigate delays or slow repair work. Separating delivery locations from Service Centers could make a big difference as well. Having more large, regional locations that focus only on deliveries would reduce a lot of strain on Service Centers.

Do you have a Model S, X, or 3? Have you noticed any significant change in the turnaround time when taking your car in for service? Let us know in the comment section below.

Source: Los Angeles Times 

Categories: Tesla

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101 Comments on "Service Center Overload? LA Times Claims Cases Hit “Unbelievable” Level"

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This is hype or it is localized to SoCal. I have no issues with either of my Tesla vehicles in Minnesota.

I have never had problems with my local service center.

Great to hear! 🙂 Yes, I have found lots of owners with recent service visits that were positive.

There were some long time Tesla owners complaining as well. But they’re comparing the current situation to what they experienced in the past.

Again, I think these are merely growing pains.

Wade, Your headline makes it looks like Tesla service has long waits, when the subject is deliveries. Are you equating the two? I ask, because service for new cars implies an unscheduled visit. Sort of confusing, and somewhat to the detriment of Tesla (unintended, I gather).

Hey, pjwood1! The original LA Times article focuses on service or repair (of any kind) and that is what the article I wrote is addressing.

However, just to lay the stage I wanted to show how thousands more vehicles were now being delivered every month. So Tesla altered their delivery process to adjust to the new normal of much higher deliveries.

Since cars are delivered (in most cases) at Service Centers as well, it seems to sometimes impact the speed at which Tesla can provide service on existing vehicles. (Not always, of course. The LA Times article paints a much more negative picture than I observed combing the net.)

Tesla will need to adjust to fit the new normal of WAY more Teslas on the road going forward. 🙂 I mentioned a few of the changes that Tesla has already rolled out (more mobile repairs and a large delivery center in Cali). I’m certain more improvements of the SC’s is on the way in the near future.

Right now Tesla is going from a small automaker to a much larger one. So some owners might need patience from time to time!

I hope this makes sense?

It does. Thanks. New normal will, indeed, take getting used to. I’m picturing an Apple Store, with greeters and wait times. Having lots of business isn’t the worst problem, but there’s no other way unless they step up field deliveries, or build more service/delivery centers.

Yep, it is what it is. They’re going to be growing fast and will adjust… but no one should expect such large changes to happen overnight! 😉

I was surprised to read just the other day a comment indicating that getting a car prepped for delivery was handled by Tesla’s service shops. I hope Tesla will move that function to its new Delivery Centers, at least in regions where those exist, which certainly includes southern California.

One natural and inevitable result of Tesla selling lots more cars is lots more cars needing service. Tesla is going to have a hard enough time expanding their service centers to handle the new load; they shouldn’t have to also deal with the day-to-day job of prepping cars for deliveries which are increasing at an exponential rate!

Haha, how many Teslas are in Minnesota? Therein lies the answer 😉

Ownership has been growing by two truckloads a week for almost a year now. They are nearing completion of a new service center in Maplewood, MN. In april, we were overextended by 500 owners for a single service center. There is even an independent Tesla repair business in town who has rebuilt salvage Tesla’s to DOT certification. He has done close to 100 rebuilds. One was a trolley project, though.
Tesla is pretty big in this state. Don’t forget Tesla Automation is in Brooklyn Park, MN, right across from the Target IT center and a former VP lives here. The Winter testing happens in Baudette, MN.
I don’t know where Tesla would be without Minnesota. We owners do our part.

If that “two truckloads a week” is all MN is getting, you’re proving his point. Two truckloads is <=24 cars, or around 1250 per year. I would imagine SoCal gets that many Tesla deliveries in a good month.

It is hard to say without more recent facts. That was 24-ish Model III’s, I omitted that, and that was in the April time frame. California has 25x the number of service centers, and Minnesota is about to get its second, so, sure, 12x market size sounds fair. All told, I don’t think wait time problems is a real story.

Norway owners wish they had the wait times of SoCal owners.

Tesla should contract the vocational schools, and sign a lot of apprenticeship programs. That way the state will pay a lot of the low student wages to begin with, and they get more people quickly.
That is how the established brands get qualified workers, and get 2 years to hone their skills for their products/line up.
Or else they have to pay more money to make people change their job.

The waiting time now is rediculous. And it is BEFORE they have started to sell model 3, which will be a volume product.

It will require hard work from the Tesla organisation to scale up maintenance/logistics/bodywork to handle the volumes.

That is a good idea. They already do something like that with factory/assembly workers from what I understand. Somewhere there is a story about that here in the archives….

Lol – ten downvotes because…what? At this point, you guys are just openly hostile to empirical facts.

I haven’t had a problem in NC either, but Cali has a much larger concentration, and I AM concerned about their ability to scale as the number of vehicles on the road goes up by an order of magnitude.

Not surprising.

If you know how often you see a Tesla on the road in SF Bay Area or LA area, you would understand why they have a problem.

I am willing to be that there are far more Tesla on the road in California than Prius in Minnesota.

You know, you could call the local service center and ask them. It isn’t a secret.

Yeah, “localized” to LA and the entire country of Norway:

I would imagine it’s not that big of a deal in Minnesota because your personal fleet probably represent 1/5 of all Teslas in Minnesota.

Probably just Oslo metro area, not the entire country.

CA has a lot more Teslas than MN, but it also has 31 stores vs. just one. I’ve read half of their US sales are in CA, but they have enough stores (and presumably DCs/SCs) there to handle it. Until Model 3, that is. It seems their Model 3 rollout is poorly distributed. My local store still just gets a trickle, while CA is flooded.

No problem with my recent service visit at Dublin. Line was short and staff were fast and efficient. I have waited longer at Toyota service. Can’t understand the purpose of creating negative stories about Tesla. I’m tired of the negative press.

There is a new owner at the Times of El Segundo. No longer downtown LA anymore, after selling the Historic LA Times landmark building.

and the new owner of the LA Times USED to be the wealthiest guy in Los Angeles, until Elon. I would not be surprised if that plays a role or one of their journalists was snubbed by Elon or Tesla at some point.

So if I am to understand correctly, any media company that publishes anything negative about Tesla is getting back at Elon/Tesla for some wrongdoing they suffered in the past? And/or is a short? Is that how it works? No one publishes negative stuff because…negative stuff is actually happening?

No, just you and the other Usual Suspects, dude.

There is nothing wrong with stories pointing out legitimate issues, as long as they are balanced, not using “it’s all horrible and Tesla is doomed” rhetoric… Can’t access to source article to check whether it falls in that category.

So what you’re saying is, you agree with Trump that the media is generally tendentious and shouldn’t be trusted.

Did the dissonance just make your head explode?

Yeah, it’s really too bad how the news media all too often looks for, and highlights, the one negative thing in a story to focus on. Good news: Tesla is ramping up production, sales, and deliveries! Too bad the focus here is on the one negative aspect of that, which is apparently just a few scattered cases of overloaded service centers.

Reading this article, one might think that they’re overloaded everywhere. (◣_◢)

Uh Oh Scooby,

Time to call in the Mystery Machine!

I mentioned in another article that I called Tesla on Thursday the 12th and got an appointment for the following Thursday the 19th. I needed to address three problems that I noticed since taking delivery back in May. Arrived at 9:30am and got a loaner ’14 P85D until the car was ready at 4pm.

I talked to the service rep and he mentioned they were getting swamped in the last two months with deliveries. Since they have to prep the deliveries, it cuts into time needed to service existing cars. They are located in a small commercial park not designed for selling/servicing cars. They have cars all over the place and spilling into the side street and behind the building. I mentioned about getting a larger facility and he said that would be great but didn’t expect it anytime soon. BTW, there are only two service centers in my state. The showroom is in a building in the next set of buildings, about a five minute walk from the service center.

Pick a brand of car and I will find you service complaints on the internet. That is the nature of the auto industry.

The reality is that Tesla customer satisfaction is higher than any other car maker. *shrug*

Hopefully they will be able to keep up with production. But I also keep seeing new service locations open so they appear to know what they have to do.

I saw just as many (more in fact) happy customers with good service experiences as bad ones when looking into it. That says something since in general people are more likely to complain than commend lol.

Again, the occasional long delay isn’t unexpected considering just how many cars are being delivered now and the fact that SCs are pulling double duties with deliveries and service. If you need work done just as your SC receives a huge batch of new cars, you’re likely have to wait a while to schedule service. It happens.

But I think they’ll get it under control in the areas there are issues. 🙂

I think you blended two totally separate issues, trying to make a positive. Tesla owners like their cars a lot.

But historically Tesla has had pretty lousy customer service and even worse
replacement parts availability. I expect this problem to get much much worse as the Model 3 rolls out in volume before it gets resolved.

It’s one thing when your beloved Tesla is your enjoyable second car, it’s quite another when it’s your only daily driver.

Also, Tesla has been very inconsistent. I had great service at my service center. However, talking to other owners in the area, they have been very disappointed and willing to try a service center in the next state over.

That is true. They are inconstant, not to be confused with chronically bad. In fact many of the complaints I have seen include some sort of variation on “normally Tesla service is excellent, but…” or “in the end Tesla stepped up and fixed the problem and I’m very happy”. So even in many of the complaints on the internet, there ends up being some part of the story where Tesla does a good job that makes the customer happy, even when at the same time they screw something up that makes customers unhappy. That is where they are inconstant.

That just goes to show Tesla has highs and lows in service, just like every car maker in the world and they don’t bat 100%. Which is counter to the meme that service is somehow unbelievably bad chronically.

By their expansion of service locations and delivery centers, it looks like they already understand what they need to do. And it looks like they are in the process of doing it. *shrug* It just looks like way too much blown up drama.

That’s a Nix specialty. Take a negative, claim it’s FUD, and then use twisted logic to spin it into a positive, and slam other automakers in the process.

You sound like you’re describing one of your own posts, except that you usually take something positive about Tesla and twist it into something negative.

Nix probably contributes more comments worth reading to InsideEVs than anyone else. You, MadBro? Not so much. You’re not here to support EVs, but just to post anti-Tesla FUD.

It is overwrought drama I’m talking about, and I’m pointing out the double standards used when all the fake drama is drummed up against Tesla when Tesla is often doing exactly what other car companies do. Like provide poor service to SOME customers at times.

And yes, there is almost always part of the story that is intentionally left out by FUD spreaders like you who ignore what Tesla is doing right while spreading FUD and outright falsehoods. Like your lies about Volvo tests being done at double the MPH as Tesla crash tests, and turning a blind eye when PROVEN wrong by practically everyone on the site.

Sadly, you will never see the positive side because you have chosen to remain intentionally blind to that side, and you show no signs of changing. Even when you see a video expressly talking about your exact pattern of trolling, you pretend it doesn’t apply to you.

Did I deny that Tesla ever provided poor service? No. I’m not blind. I’m just able to see the good and the bad and not get caught up in the overwrought hyper-negativism you specialize in.

I CORRECTLY blended two very related issues. First the facts:

1) Tesla has SOME people who don’t have perfect services experiences.
2) All car companies have SOME people who don’t have perfect service experiences.
3) Service experiences have historically contributed heavily to overall customer satisfaction, and will influence Cust. Sat numbers. This isn’t my supposition, this is documented that poor service experiences lead to poor customer satisfaction ratings. This is why service centers at dealerships put such heavy emphasis on satisfaction surveys. Like dealerships that pre-fill out satisfaction surveys with all 5’s, or say anything less than a 5 is a failure, etc.
4) Customer satisfaction numbers for Tesla owners are very high, higher than any car company.

Now my conclusion: The link I am making is that OVERALL high customer satisfaction numbers point towards negative service experiences that are reported on the web by SOME owners not representing the norm. If you don’t see the connection between the issues, and you can’t see the posts by Tesla owners saying that they have had great service that backs up my post, you likely don’t want to see the connection and never will.

“But historically Tesla has had pretty lousy customer service…”

You’re showing a pretty strong negative bias there, Bunny. Tesla has a well-earned reputation for not merely good customer service, but superior customer care. That’s one of the main reasons why Tesla scores #1 in Consumer Reports‘ customer satisfaction survey, year after year.

One finds story after story online from customers who were treated much better by Tesla service reps than they ever have been by any other auto maker’s service departments.

What is unbelievable is the amount of anti-Tesla articles published by the LA Times.

Their website should be renamed

Or, renaming the paper something more appropriate, possibly:

“The Other ‘Boring Company’ Local Rag”?

Any other possible suggestions, for renaming, and the obligatory IP rights, out there?

They must be censored. All true revolutionaries find it necessary sooner or later to be able to resist contr-revolutionary conspiracies! Big Oil doesn’t sleep and is always trying to subvert EV reBolution!

At least Elon should call the LA Times investor and make him to fire the editors. That is the thing!

HAHA! Don’t laugh…..

Liberals by and large don’t like any speech they disagree with since it ‘offends them’ and should be made, per them, illegal. Of course there are a few remaining true liberals who do believe people should have the right to express an opinion. “FREEDOM OF SPEECH” is also allowed when it is difficult to hear. Hence the new “WALK AWAY” movement, where those liberals (few in number) who do believe in free speech no longer wish to be associated with their former friends.

As far as Tesla’s service center problem goes – as long as the “3” remains reliable, they’ll manage. The trouble is if a significant percentage of them come back.

Yet more conservatives work to oppose laws protecting net neutality, whistleblowers, and peaceful assembly, and are perfectly happy with media consolidation as it helps get their talking points out.

Hard-line ultra-conservatives have their own playbook to suppress the freedom of speech of activists they call “liberal,” meaning everyone who isn’t as far right as they are… which includes moderates and even moderate conservatives. They Just call out the national guard and have them shot. Kent State, 1970: “Twenty-eight guardsmen fired approximately 67 rounds over a period of 13 seconds, killing four students and wounding nine others, one of whom suffered permanent paralysis.”

Did I pick an extreme example? Yup, just like the comment above did.

Pushi and the superdope talking about irrelevancies. There are no organized conservatives anymore.

The older Neo-Conservatives were the ones who were “All the Way with LBJ” in 1968. Now there was a real humanitarian. He even had his own sister eliminated.

I’m glad that the anti-Tesla ink has made otherwise dyed-in-the-wool press supporters realize that, as our President points out, most media practices fake news. Or is it only fake when you don’t like it? If you could stick to examples that are fresher than half-a-century old, us non-boomergenarians who don’t have memories of burning our draft cards and bombing recruiting centers would appreciate it.

Da, comrade. All hail Vladimir!

So when the media says things you don’t like about Tesla, it’s fake news, but if it says things about Trump that you do like, it’s Pulitzer material.

The menatal gymnastics you intellectually inconsistent progressives perform to keep dissonance at bay are truly astounding.

Tesla is a victim of their own success. They’re constantly having to examine and change how they operate as they continue to grow. I suppose it’s a good problem to have, though- it means they have a product that everyone wants.

Maybe Elon can tweet with someone with industry experience who can offer their guidance – build them right in the 1st place.

Toyota – not that exciting but reliable

No one on the planet has done what Telsa’s done- take a car from napkin to production in 5 years (Model S). They’re in uncharted waters with the speed and scale of what they’re doing. Toyota was established in 1937, so they have about 70 years’ head-start on Tesla. Oh, and they still trail Tesla in electric technology.

Right, no one but Henry Ford (FoMoCo founded in 1903, Model T produced 1908). And that’s just off the top of my head – I’m sure there are lots of other examples. And of course it’s easier to do when the thing you’re making – cars – has been made by other for well over 100 years (and that includes electric cars, which have been around for about 150 years).

You mean the same Toyota who had to close their failed NUMMI operations, and sell their Fremont factory to Tesla because Toyota NEVER made any money at NUMMI?

Not that exciting, and not always 100% perfect either. They have had their failures.

As for Tesla bringing on industry experience, Tesla’s employees are already very heavy on people with industry experience, right down to many of the former Toyota NUMMI assembly line workers (for better or worse). I’m not sure where this meme came from that Tesla doesn’t have a ton of industry experience already working under their roof. It is a very inaccurate meme.

I have previously posted multiple links to stories right here in the insideev’s archives reporting on people with heavy industry experience working at Tesla. If you doubt that truth, please check the archives.

Right, this is a “crying all the way to the bank” problem for Tesla. Still, not good for Tesla’s public image to have the news media focus on “growing pains” problems like this.

Jim Chanos, “Mr. Desperate”, is really having a horrible year for his fund. And with the journalistic “Pay-to-Play” ethos lately…

Also, Cue the upcoming Chanos short squeeze margin call from Hell, of what will have been his otherwise illustrious career.

Jim is going to have his own comparable, and quite memorable, Bill Gross “Bad Day and the Bad Trade”, moment.

“Speeding up the delivery process has been essential. Of course, when it comes to getting the car serviced, “speeding up” is not really an option. So it is no surprise that some owners are seeing much longer delays than they had in the past.”

No the surprising part is that these guys are only going to deliver THIS year a fraction of the number of cars they committed for for 2017 deliveries… and yet their ability to manage the logistics around being a company are years behind where they need to be.

When the Harvard Business School writes this case study someday, the #1 flaw in the strategy will be surfaced as “lack of independent dealers and service centers”. The Tesla Model does not scale. The weird thing is that they could easily get indy’s to invest in real estate, people, parts stock and inventory– but Musk’s demons won’t allow him to admit this is a loser strategy they’ve embarked upon.

You are correct to point out that this pain would go away with a dealership connection. However, I hope they never give in to that. I will be patient when I go knowing that is the alternative. Again you are correct to point out the positive of having a dealership to fix this current problem. I will endure it for the many many negatives.

Tesla made patents open source. I would like to see Tesla training offered to individuals so they are not locked into the dreaded dealership constraints. Maybe limited to body repair and non-battery-motor-charger related work.

These cars are going to be a treat to get serviced and supported “off warranty”… It’s already bad enough with a 10 year old Audi or Benz, but at least you have a parts supply and independents to work on the car.

As YouTube “Rich” the salvage Tesla guy has found out, there’s no more depressing sound in the world today than the Tesla support staff member saying “the System Says your VIN no longer qualifies for software support”.

It’s one thing for Apple to brick your 10 year old iPhone… but I think it’s completely different when they can make your car inoperable for pretty flimsy reasons.

I see you’re working very hard on earning your “troll” status today.

It’s hardly a surprise that auto makers, including Tesla, refuse to provide a software update to a car which was reported as scrapped or stolen. There’s a very lucrative market in stealing cars and selling them to “chop shops”. That would be even worse if chop shops could just switch out a part with a VIN from a salvaged car, and use that to claim it was a legitimate used car.

Not to suggest that “Rich the salvage guy” is doing anything shady, but if Tesla makes it easy for Rich then they also make it easy for professional car thieves, of whom sadly there are far more than the few guys like Rich.

Let’s see, they are on track to deliver some 230,000 or so cars this year; so if that’s a fraction, how much did they supposedly commit to for 2017? 500,000? 800,000?

Dealerships offer some service advantages – no question about it. However, IF Tesla’s cars have problems in a pattern that differs from those of ICEs (where problems steadily mount up over time), but resembles electronic devices (for which most problems manifest themselves in the first 90 days), THEN Tesla’s biggest challenge will be initial quality control. If they get that licked, their strategy is outstanding – ICE dealerships aren’t overwhelmingly referred to as stealerships for nothing.

What “advantage” does a dealership service center offer to a customer? Is it the overcharging? The double-billing? The widespread practice of charging for service and parts that are not needed, or even charging for service not actually performed?

Dealerships make more money off service than they do off selling cars, hence the temptation to prey on their customers with those fraudulent business practices.

Tesla offers a better way, with revenue-neutral service centers which are under no obligation to earn money, and hence have no motive to practice fraud or price gouging.

The whole company seems revenue neutral. lol

That has been very true. Tesla has been prioritizing production rampup for long term gain over short term profits for years. They have prioritized long term growth in assets and product lines over short term thinking about quarterly profits. Or as Adam Smith calls it “Building Wealth”.

And they have been very clear about it, and how they intend to rapidly grow the company for long term returns at the expense of short term profits by taking money from one model’s sales and plowing it straight into putting the next car into production. And in Q3/Q4 they intend on showing the results of those long term investments.

In fact, Tesla explained this strategy a decade a go in their “Secret Plan”.

The big question is why so many of you folks still don’t understand the concept.

We don’t understand it because it’s not happening. 15 years, bottomless losses despite $5b/year in government subsidies. That’s not “building wealth,” that’s insanely shoveling money – much of it taxpayer – into a fire and going, “See!? Just like I learned in econ 101 that I had to take as a requirement and read the Cliff’s Notes about Adam Smith! Building wealth!”

Yes, building wealth. For example, Tesla’s assets have grown faster than their liabilities (I’ve posted links endlessly). All of their Superchargers, factories, service facilities, etc represent wealth. The invested value of R&D that will be realized in future car sales backed on that R&D represents wealth. Heck, even the value of the brand name is wealth. Those represent labor over time being converted in commerce over time. AKA: Wealth.

Your problem is you are too short-sighted to see this. Like I said, go read the Tesla “Sercret Plan” and UNDERSTAND that it was a very long term plan, not a short term plan.

You seem to very bad at interpreting things you have never read, like Tesla’s business plan, or the writings of Adam Smith.

1) You’ve never – EVER – read the Wealth of Nations. Never. You read a couple of paragraphs describing it in a textbook in a class you took to fulfill a requirement. 2). You have an odd definition of “building wealth;” most people feel that “building wealth” means engaging in behavior that results in a profit, not perceived paper value (-26% over the last 30 days, btw) created by irrational exuberance. None of Tesla’s labor has been “converted into commerce” if everything they’ve done so far was at a lose. In fact, everything Tesla has done is – by definition – worthless until it generates more “wealth” than it has so far cost, which is exactly how much these days? Simple question: What year will Tesla turn an actual profit (excluding its $5b subsidies). It’s a simple question, so certainly a big-brained Smith devotee who has read the Tesla business plan can give the simple answer. I mean, every business plan I’ve ever read had projections, so Tesla’s must as well, right? No one writes a plan that doesn’t at least try to determine when the business plan will, you know, actually work. That’s sort of the point of business… Read more »

Yawn. You are working real hard to flatly ignore all of Tesla’s assets and ROI that is just now R’ing. Your intentional blindness is boring and redundant. Sadly you’ve ignored everything even when handed to you on a silver platter.

Come back after you’ve read Tesla’s “Secret Plan”. It is right here in the archives so you don’t even have to go far. I can’t force feed you everything.

So your answer is, “You’re right, I can’t read a balance sheet, and despite intimating that I know something we don’t, I can’t do something as easy as name the year when Tesla will turn a profit.”

When does Tesla turn a profit? It’s a simple question, so why cant you answer it? “Durr, your stoopid – profits are fur dummies who ain’t read the Secret Plan. Your ain’t worth my time so I’m going to ignore yur points I cain’t rebut.”

Their supercharger network is anything but. Even if every Tesla out there got switched to the Model 3’s pay-per-use model, I doubt it would even be revenue neutral.
I cringe to think what the demand charges are on SC sites with 20+ stalls and every single one occupied Supercharging. If 20 cars are averaging 90 kW, that’s a 1.8 MW of juice flowing. Demand charges are the reasons no company out there is likely turning a profit with their fast charging network yet.

They do so in Ontario, Canada due to a fluke in the regulations: No demands until 50 kw. So all the ccs and chademo fast chargers are limited to 45 kw to the car to avoid going over 49.9 kw usage.

“When the Harvard Business School writes this case study someday, the #1 flaw in the strategy will be surfaced as ‘lack of independent dealers and service centers’.”

Wow! What a troll.

If the Harvard Business School ever makes Tesla a case study, it will be about how Tesla cut out the middleman of the independent dealership; a more successful business model than the outmoded dealerships. A business model which other auto makers will inevitably follow… or else they’ll go out of business.

There are these things called “franchise laws”. Might want to Google that.

Tesla Rockville, Maryland (DC suburbs) was a mess about a week ago. Cars everywhere, including at least one remote lot (80-100 total). Mostly new Model 3s presumably awaiting delivery. Not a single open parking spot to be had. Employees scrambling, looking mostly overwhelmed. In the hour or so I spent there, they made 4 deliveries though. Just when it started looking like they were making headway, another car carrier dropped off 9 new Model 3s.

My local store/SC had zero activity when I stopped by last Friday evening. Looked like they finally got a truckload today. Not sure why it’s so haphazard.

Why I bought a Chevrolet Bolt EV instead of a Tesla. M3 is twice the price. You have to wait and wait. Insurance costs are higher. No service manual available for any Tesla. Too much gimmicktry that breaks in a Tesla. Bolt is easier to work on. Bolt has a hatchback and loads easier. Ergonomics of the M3 suck with soft controls only and too much page selecting on that ridiculous center display to turn on wipers, etc. But I appreciate the r&d Tesla did so I may enjoy driving an EV at less cost.

My insurance didn’t change from my Volt to my Model 3.

I am going to bet you live in a state that legally allows insurance companies to base insurance rates on credit scores and you have good credit scores…..

Insurance seems to be hit and miss for Tesla’s, with some insurance companies and some states being significantly higher. The prices are nonsensical at times. There are a couple of stories here in the insideev’s archives about it. Tesla is even going so far as to trying to set up their own insurance to combat the problem, but it doesn’t seem to have panned out because they partnered with Liberty Mutual and they suck.

I don’t know. I just hear that Michigan is supposed to have one of the highest insurance rates in the country due to no limits on medical expenses.

Yes, the medical is a killer.

Mich. law definitely explicitly states insurers may use “credit information and an insurance score … to determine premium installment payment options and availability.” (House Bill 4594; Public Act 206 of 2012; MCL 500.2153)

I won’t ask if your credit is good! *grin*

Page selecting to turn on wipers???

You touch the stalk for a single wipe and the correct page appears. There’s also auto mode.

I see you’re practicing the “Gish Gallop” FUDster method of putting up a blizzard of false claims which nobody will take the time and trouble to refute. But just as one example of all your false Tesla Hater statements, it’s not hard to find Tesla service manuals online, for free.

(⌐■_■) Trollnonymous

These service station stories crosses over to all manufacturers.

Being overwhelmed with sales delivery is a good thing.

I don’t think the Los Angeles area has much of a problem, this article was more about Dublin which is in Northern California. In Los Angeles there is a dedicated delivery center in Marina Del Rey and then multiple service centers. I took my Model S for its 50K service last week at the Burbank service center and without even asking, they gave me a brand new Model S 100D for the 5 hours it took. The amount of people at the Burbank service center was not bad at all. I also had no issues making an appointment. Two months ago my 12V battery set a warning in the dash that it needed to be changed and the service van came to my work and changed the battery that week.

I brought my M3 in for service due to a console message that told me to take it in for service. This was Sunnyvale, CA. They held the car for a couple of days while consulting with HQ, then gave me the car back and said they had determined a software update would fix it. They were clearly very busy. It was about one week from the console message to getting the service appointment. I didn’t find it problematic, and the problem has not reoccurred. The loaner I got was a Dodge charger.

Does anyone notice that the same folks who post endlessly pretending that Tesla has a problem with not having enough sales demand, are the same folks who post endlessly on stories like this that Tesla can’t keep up with their sales growth?

Sure. Consistency, reasoning, and logic have never been traits of the Usual Suspects. They’ll switch from one argument to the exact opposite one in a second, if they think that will support their anti-Tesla FUD campaign!

I notice the straw man you just rolled out – does that count? No one is claiming they are so swamped with orders that they can’t handle the volume, they’re pointing out that they are so dysfunctional that they can’t handle 1/10000 of volume of car companies that are valued less than Tesla. For a “disruptor,” they sure suck at, you know, disrupting the delivery and repair of the small number of cars with their badge on them.

Nice try at attempting to move the goal posts. When your lack of demand BS is debunked, AND your Tesla can never build that many BS is also debunked, just change the subject to different complaints.

If Tesla isn’t a massive market disruptor, you should tell that to all the car companies who keep talking about Tesla. They all clearly know who they are chasing after. Nobody is talking about their iMiev killer they are working on, or their Smart ED killer they are going to bring to market.

Try again. Switch attacks. Try a new one. We know you will.

I don’t think you know what a straw man is, or what moving goal posts are. As for the rest of your gobbledygook, I don’t know what to say – are you really claiming that Tesla is the reason other manufacturers are building EVs, and not the gov regulations that are basicallly mandating it? I read your posts, and I’ve yet to see you compose a rational one. I don’t need to “switch attacks,” because it’s been incredibly easy to destroy every post you make.

Gov’t regs don’t require car companies to build GOOD electric vehicles. Any crappy EV will get ZEV credits.

Where Tesla has disrupted the market is in greatly raising the bar. And every car maker acknowledges it, even if unwittingly. Like when Fiat says they could make as good a car as Tesla, if they wanted to.

I don’t know why you remain so intentionally blind? Actually I do know, and so does everyone else here….

Are successsful car companies in the business in building “crappy” products? What company would actually set out to alienate its customers and ruin its reputation by doing that? And no, they wouldn’t get credits if they didn’t actually sell in volume (which is why, you know, they couldn’t be “crappy”).

“Every car maker acknowledges it” – link?

“Actually, I do know (*ominus “…”*). LOL – you’re a paranoid.

I picked up my Model X at the factory delivery center… not at the factory… New center across the freeway from it… so it seems that the company is trying that already. Seemed to be a decent system from what I could tell. Other than the normal and obnoxious paperwork necessary for any vehicle purchase with a jumbo loan. It was a nice experience.

You took out a jumbo loan to buy a car? A jumbo loan to buy a massively depreciating asset? OMG…was it one of those eight year ones the money lenders have started making to suckers – er – customers?

More fake news! No problems on Little Maui, Hawaii.

Some service took about 15 min. If they had to order part it was 1-2 days. (Westmont, Il.)