More On Tesla Model 3 Consumer Reports’ Owner Satisfaction Win

FEB 17 2019 BY EVANNEX 27


Consumer Reports survey recently revealed that Tesla Model 3 owners are the most satisfied and passionate lot when it comes to their car.

Consumer Reports rates customer satisfaction based on driving experience, comfort, value for money, styling and if the owner is willing to buy the car if given the option. And, according to Consumer Reports, Tesla Model 3 appears to be the most loved car considering each of these factors.

*This article comes to us courtesy of EVANNEX (which also makes aftermarket Tesla accessories). Authored by Iqtidar Ali. The opinions expressed in these articles are not necessarily our own at InsideEVs.

Above: Another happy Tesla family with their Model 3 (Twitter: Edgar Vega)

The Consumer Reports article (paywall) explains in their free-to-read version: “The average price for new cars continues to rise; it’s about $35,000 now, according to the National Automobile Dealers Association. For that much money, you’d think happiness would be part of the deal, but it’s not… Consumer Reports members shared the experiences they’ve had with more than 500,000 vehicles in our 2018 auto surveys.”

So who was happiest with their car? Inside the Consumer Reports print magazine, a comparison chart displays Tesla Model 3 at the top with 92 points in overall customer satisfaction. Two more electric cars made the green segment of the graph (most satisfied customers): the Tesla Model S, taking the fifth position with 88 points, and, the Chevrolet Bolt holding the eighth position with 86 points.

Tesla Model 3 scores 92 points and is the most loved car by owners according to Consumer Reports. Scan by Mark Trover / Facebook

Above: Tesla Model 3 scores 92 points and is the most loved car by owners according to Consumer Reports (Scan by Mark Trover / Facebook)

Last year Consumer Reports dropped Tesla Model 3 from their recommendation index due to its longer braking distance, but, Tesla was able to rectify the issue within a week with an over-the-air software update.

Tesla Model 3 has been scoring aces in various tests and reviews, be it a 5-star safety rating from NHTSA or 0-60 mph record-breaking results. The stories and pictures owners share on social media from time to time also provide an indication of how much they love their car.

Tesla owners are one of the most engaged and enthusiastic groups as they continue to experience improvements to their vehicles via software updates and amusing Easter eggs (like recent in-car entertainment with TeslAtari video games).

Above: How much a Tesla Model 3 costs after 10,000 miles of ownership (YouTube: Andy Sly)

In addition, anecdotal evidence of Tesla Model 3 “love” is often found on YouTube. After logging 10,000 miles, YouTuber Andy Slye seems to be pretty satisfied (see above). In addition, other research has uncovered findings that appear to correlate to this high level of satisfaction of Tesla owners. Case in point — Experian recently found that Tesla has the highest customer loyalty of all other car brands.


Written by: Iqtidar Ali; Originally appeared on X Auto.

*Editor’s Note: EVANNEX, which also sells aftermarket gear for Teslas, has kindly allowed us to share some of its content with our readers, free of charge. Our thanks go out to EVANNEX. Check out the site here.

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27 Comments on "More On Tesla Model 3 Consumer Reports’ Owner Satisfaction Win"

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I think what’s hurting the BMW i3 rating is Tesla and possibly some Jag i-Pace love.
The i3 is an incredible drive experience, like instant Torque, smooth ride, smooth acceleration, great visiblity, and excellent parking ease. But, Tesla has more of those characteristics. Also the upcoming Model Y will have more of the i3 feature list.

So, in this competition space, many owners are going to say, my next car isn’t going to be an i3.
That hurts its owner satisfaction score, but, not the actual drive experience which is incredible, just not as incredible as Tesla.

Or, what could be hurting the BMW i3’s rating is.. the vehicle itself. Skinny pizza cutters for tires make for very poor handling, plus make the vehicle look super anemically weird. Aesthetically, the i3 is that weird-mobile that Tesla knew it had to avoid, because folks like sporty and mainstream looking.

The good thing about i3 owners, they don’t give a dmmm about what you think of the looks. That’s a characteristic of ownership.

Sure, sure. But aesthetics do play a part in sales, that’s why Tesla made a point to ensure that their vehicles broke from the idea that EV’s are weird and anemic looking. By the way, I’m just the messenger. Also, I did mention that super skinny tires negatively affect handling, so I wasn’t just knocking the i3 for appearance.

They made it weird looking so it wouldn’t steal sales from BMW ice cars that look how BMW’s are supposed to look- sporty, sexy and premium.
In what alternate universe does the frumpy looking i3 deserve a BMW badge?

Except for the front, it looks like every other SUV or CUV on the road.
The large wheels roll over bumps more easily, increasing ride quality. And they cut into snow better than fat tires, while reducing road drag.

The i3’s tires actually didn’t perform that well in water testing, where cutting through standing water is similar to cutting into snow:

Actually, it’s pretty easy to figure out the problem with i3 sales and ratings. First, the price is absurdly high for the range. Second, the i3 exterior looks as if it was designed by a dysfunctional committee with each member attempting to ambush the other. Third, the performance is sadly un-BMW like.

Other than these minor issues, the i3 is a Tesla killer.

>> Other than these minor issues, the i3 is a Tesla killer.
The i3 is an obsolete overpriced niche vehicle. It’s not a “Tesla Killer”

Unplugged was being sarcastic.

I fear the Model 3, particularly in cheaper variants as they become available in Europe, may just kill the i3 in it’s home market.

The 2019 BMW i3 has 150 miles of range.
That’s 50 miles out, 50 miles back, with a 50 mile buffer.
That covers the needs of 98% of the driving public.

It also can be driven in Eco-Pro+ mode that is extremely efficient, so if you want, you could power your driving from your roof. It’s got excellent interior design, and too bad you don’t like it’s exterior style but it’s not a boring car.

And it has excellent driving characteristics. You’ll have to live with that.

The 2019 BMW i3 starts at $44,450. Who in their right mind will pay that much for half the range and performance of a Tesla Model 3, AND no ability to drive the vehicle on a road trip? For $50k you can pick up a gently used AWD Model 3 on CarGurus with only 8,000 miles on it. Absolute no brainer.

And you wonder why the i3 ain’t selling? Sorry, I don’t mean to make you feel bad about your i3 purchase.

I’m driving one with 120 miles of range and use 5-10kWh a day. The new ones with 150 miles of range, is just that much more buffer I don’t need, along with 98% of the US population. At some point you have to realize this car has sufficient daily range. And the REX can help you on long trips.

If they had made it look sexy, which wouldn’t have been hard, they would have sold a ton of these. They clearly didn’t want to sell a ton of them.

I got to drive an i3 REx that a friend of mine leased super cheap. I commuted 80 miles/day in it and my commute is almost all interstate 80 highway. That car felt a little unsafe at 70+ mph. Any bit of wind would move the car around in the lane. And with the skinny tires, the car was just all over the place. Sure it was fun on city streets, but once I got on the highway, I really started to hate it. I ended up just not even wanting to drive it. Plus it couldn’t do anywhere near my 80 mile commute on a full charge without the Range Extender kicking in. It got about 60 miles of real battery range on a full charge before the gas was needed. Pretty shitty if you ask me. At the time, I was coming from having a Fit EV, RAV4 EV, and had just leased the E-Golf. I MUCH preferred the RAV4 EV and the E-Golf’s range and highway driving to the little i3.

In 2016, Toyota left off TSS-P (dynamic cruise control and automatic braking) in their most efficient, Prius Level Two, ECO. The dealer tried to sell a Level Three for the same price as an end-of-lease, 2014 BMW i3-REx. Toyota’s loss was a BMW i3-REx sitting on our driveway with the 32,000 miles we’ve put on it.

At 3,000 lbs with a 168 hp EV drive, it has been a great Prius replacement. The motorcycle sized, REx gives it long range and dealing with broken, occupied, marginal, or not existing chargers. The ‘1st model year’ problems were fixed under warranty and the battery at 18.5 kWH remains strong after starting at 18.6 kWh. But happily, technology is moving on.

In about 2-3 years, affordable, used, Tesla EVs should be available. With a planned, SuperCharger at Fort Smith AR, we’ll be able to replace either or both of our Prius Prime and the BMW i3-REx. Today, it would be the Prius Prime. If not, a more recent BMW i3-REx would work.

Unfortunately Arkansas is somewhat devoid of any charging options for now, the REX is probably a good choice for now. The only concern I would have is replacing the tires. The tires are expensive and have only 1 source.

The Bridgestone’s are expensive?

Depends on what you consider expensive, and how much further you have to tow to get the tires.

BMW i3 tires can easily cost twice as much including installation at a BMW dealerships than buying moderate quality tires (Kumho, Falken, Yokohama, etc) for a vehicle of similar size. There are very few tire choices, all of which are premium tires. And choices will only shrink if BMW kills the i3 and they become an orphan tire size, like BMW’s ill-fated TRX tires that are now dead technology once Michelin stopped selling them.

With no spare tire, if you are beyond roadside assistance coverage, the cost to tow to the closest place that has tires in stock can greatly increase the effective cost.

I had an i3. It is an interesting, peppy little car but it’s nothing particularity special as a small car. It’s also about $15k too expensive for what it is.

Apparently this achievement has not been noticed by everyone.
Here we have a point counter point with a rather pedestrian view of Tesla by a car guy, but not an ev car guy. I’d like to get him actual factual information, but I don’t think it would matter. Btw, if these are the arguments of legacy auto, we have nothing to worry about.
5 reasons not to buy a Tesla:

I find the list of the 10 least satisfactory cars surprising. All three of the major Japanese companies are represent. Really? I remember a time when the cars from these manufacturers were generally well liked. Toyota and Honda were known for providing a well built, reliable car for a reasonable price.

Also no European or Korean cars in the bottom 10.

I realize these are subjective ratings, but Consumer Reports usually sets minimum sample sizes so the enthusiasm, or lack thereof, is probably a pretty accurate description of what people think of their cars.

It’s mainly the magazines that hate American cars and love everything Japanese. Whenever they can’t find anything wrong with an American car, they’ll say that it has “cheap plastic”, as opposed to the “soft touch” plastic of the competitors, whatever that means. If that complaint doesn’t stick, they complain about the texture of the plastic. As if everybody’s primary concern is the specific microscopic texture of their dashboard. They must be caressing their dashboards as they drive.

The previous gen Honda Insight had a cheap plastic interior, as does the Chevy Bolt.
Both got panned for their interiors. You have to use the car every day. It becomes an annoyance when the plastic starts making cracking noises in the cold.

I wasn’t surprised to see the NISSAN models. Just got back rescuing my wife and her cousin from our 2008 Titan dying while driving. The trip was a delay from last week when it wouldn’t engage in drive and then gas spilled everywhere — it has a rusted out fuel line and A BROKEN REAR AXLE! The truck has 50K on the odometer and is not used for heavy duty hauling — mostly to pick up chairs/couches the wife recovers. This is the truck’s history and I have come to loath all things Nissan as a result. I maintain our cars and we are not rough drivers. Our other 3 vehicles do fine with PREVENTIVE MAINTENANCE but the Nissan seems to prefer REPAIRS. It’s engine has been mostly solid but EVERYTHING ELSE is crappy and always seem to cost $300-500 to fix (2x $300 so far for that stupid tailgate latch panel made of plastic).

The Toyota Avalon, the Genesis G90?
People love boats.
So not sure what this list tells us.