Home
Tesla
Model Y
News
Tesla Buyer Gets New Model Y, Wonders If It Was Used For Years
Is the touchless delivery system something you participate in?
Gustavo Henrique Ruffo 
By: Gustavo Henrique Ruffo
Apr 16, 2020 at 8:07am ET
Add InsideEVs as a preferred source in Google
- (https://twitter.com/intent/tweet?url=https%3A%2F%2Finsideevs.com%2Fnews%2F410014%2Ftesla-client-wonders-model-y-new-used%2F&text=Tesla%20Buyer%20Gets%20New%20Model%20Y%2C%20Wonders%20If%20It%20Was%20Used%20For%20Years&via=InsideEVs)
- copy
Share
Comment
Buying a new car is generally for peace of mind. You want an impeccable vehicle, hence accepting to lose some money right after you take delivery of it. Most cars lose around 20 percent of the value the moment they leave the dealership. Others may lose even more, but Tesla vehicles usually depreciate much less. That is surely no excuse for what Kenriko had to endure with his Model Y. Check out the video above, and you will see what we mean.
If you prefer to keep reading, the car presents many problems that make it difficult to believe this Model Y was not heavily used for years. The headliner is so dirty it seems a bunch of coal mine workers danced “YMCA” inside it in a rush to get home soon and wash their hands.
More Tesla Model Y News:
Can You Explain Why The Tesla Model Y's Windshield Is So Unusual?
Most of the video is dedicated to showing all the spots on the headliner. Anyway, it also shows the door panels had scratches that were repaired with paint. Poorly repaired, we should add. These panels should have just been replaced.
Gallery: Touchless Delivery Of Tesla Model Y Leaves Owner Sure He Has A Used Car
12
The video also shows that the car had at least one curbed wheel and that the rear hatch is broken: it does not lift automatically, as it should. We have no idea if it can be opened manually due to that problem.
This story came up when Kenriko decided to share it on Reddit. He informs us there are more problems the video did not show: scratches in the passenger seat and dings on both rear quarter panels. Above all, Kenriko informs that he has received his car through the touchless method Tesla developed due to the COVID-19 pandemic.
The issue with that is that there is no way to warn Tesla of the problems he found. In the standard delivery process, owners can point out issues and refuse to get the car if these problems are not fixed. With the touchless delivery, that is not possible.
But it gets worse: Kenriko tried to warn Tesla. His appointment was canceled due to the COVID-19 risk. That problem also affected Tim Deslippe. He got in touch with us on April 2 and said this:
“I just received my Model Y yesterday. The finish is quite a mess. They’re doing no-touch deliveries, and now I understand why. They can drop it quickly, leave and book the sale before you can even look at the vehicle and complain. They called me about three or four times a day to ensure that I could accept the delivery before the end of the month (quarter). Now that the sale is complete, no one will return my calls to address all the paint issues. Not a good start!”
That is not the first time Deslippe has problems with Tesla. He previously had a Model S and also faced difficult times with it, but decided to give it a try with the Model Y and had no way to return the car or at least to have the issues verified and fixed by the Service Center.
For the traditional accusations “the club” makes that these guys are FUDsters or just want to harm Tesla, it is worth to know Kenriko more. He works with Tesla by selling wrap kits for its vehicles. At his Reddit post, he stated that he loves the car, but also thinks “that Tesla really should not have let the car leave the factory or the service center with these issues.”
Kenriko also ends his post with a saddened remark:
“The downvotes are discouraging... You can love Tesla the company, the mission and the cars (As I do) and still point out when they need to improve.”
We understand that Tesla wants to keep delivering its vehicles, but it should create a way to address the complaints clients may have. Either that or deliver an impeccable brand new car that will not have issues, but it would probably already done that if it could.
What do you think?
View
Comments
Did you also have similar problems with the touchless delivery system Tesla created? If you did, let us know your stories and suggestions on how Tesla could improve this delivery process. In the meantime, we advise you to be really careful in taking your car with the touchless process. Although some can have a pleasant experience with that, this does not seem to be the rule.
Sources: Kenriko YouTube Channel and Reddit via Carscoops
We want your opinion!
What would you like to see on Insideevs.com?
Take our 3 minute survey.
- The InsideEVs team
Share this Story
- (https://twitter.com/intent/tweet?url=https%3A%2F%2Finsideevs.com%2Fnews%2F410014%2Ftesla-client-wonders-model-y-new-used%2F&text=Tesla%20Buyer%20Gets%20New%20Model%20Y%2C%20Wonders%20If%20It%20Was%20Used%20For%20Years&via=InsideEVs)
- copy
GO TO COMMENTS
(
)
Got a tip for us? Email: tips@insideevs.com
View all comments ( )
Trending
I Took A Rivian R2 On A Camping Trip To The Middle Of The Desert
Solid-State Cells Can Make The U.S. Competitive In Batteries Again: CEO
Tesla Opens Cybercab Orders To 'Select Customers' At $29,990 Plus $299 Per Month
Google’s Gemini AI Assistant Now Works On Apple CarPlay
Latest Stories
- Tesla Opens Cybercab Orders To 'Select Customers' At $29,990 Plus $299 Per Month Nov 13 - News -
- Do EVs Wear Tires Faster? Here's What The Studies Show Nov 13 - Features -
- The VW ID. Buzz Is Getting A New Job As A Robotaxi Nov 13 - News -
- Audi A4 EV Delayed Amid VW Group Financial Troubles: Report Nov 13 - News -
- Tesla Just Killed Its Cheapest All-Wheel-Drive Model Y Nov 13 - News -
- A Record Number Of Uber Miles Are Happening In EVs Nov 13 - News -
- Slate Is Selling A $30 'Screenless GPS' For Its Low-Tech Truck Nov 12 - News -
RECOMMENDED FOR YOU
Tesla Just Killed Its Cheapest All-Wheel-Drive Model Y
Tesla Opens Cybercab Orders To 'Select Customers' At $29,990 Plus $299 Per Month
America's Top 3 SUVs Are About To Be Hybrid Or Electric
Do EVs Wear Tires Faster? Here's What The Studies Show
The Tesla Model Y's Structural Battery Was Nearly Impossible To Repair. The Cybercab Fixes That
The VW ID. Buzz Is Getting A New Job As A Robotaxi
The BMW iX3 Destroyed The Rivian R2 In A Highway Range Test