The 2017 Nissan LEAF is the only electric car to receive a dependability award in the 2020 J.D. Power Vehicle Dependability Study.

The 2020 U.S. Vehicle Dependability StudySM (VDS) by J.D. Power for the first time lists an all-electric model as a segment-level winner: Nissan LEAF won the compact car category.

The three-year-in-service VDS study is based on owners' survey about their 2017 model year vehicles, which means that the award is for the 2017 model in particular (previous generation LEAF).

The 2017 LEAF with a score of 83 problems experienced per 100 vehicles (PP100) is:

  • the first BEV to win a segment-level award
  • the top-performing non-premium vehicle
  • and wins the compact car segment with a10 point advantage*

* lower score reflecting fewer problems per vehicle

** the industry average for all types of cars is 134 problems experienced per 100 vehicles (PP100)

"Nissan LEAF ranked as the top performing non-premium vehicle and at the top of the compact car segment with a score of 83 problems experienced per 100 vehicles (PP100). The Nissan LEAF is the first pure electric vehicle to win an overall segment award in the history of the VDS study.

Mark Swenson, vice president, Total Customer Satisfaction, Nissan North America, Inc said:

"The Vehicle Dependability Study is a great validation of a vehicle's true quality because it comes after three years of real world, everyday use. Nissan LEAF also recently won a Kelley Blue Book '5 Year Cost to Own Award' for the third consecutive year among electric vehicles"

Further analyzing the 2020 VDS we found that two more BEVs were mentioned on the list:

J.D. Power 2020 U.S. Vehicle Dependability StudySM (VDS)

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The general finding for 2020 is that car dependability is improving:

"Vehicle dependability improves—but at a slower rate: The industry average in 2020 is 134 PP100, which is an improvement of just 2 PP100 from 2019. (However, in 2019, there was an improvement of 6 PP100 from 2018.) Despite the slowing rate of improvement, 2020 marks automakers’ best performance in the history of the study.

Dependability gains driven by crossovers and SUVs: Crossovers and SUVs still have slightly more problems than cars, but the gap is narrowing. On average, owners of crossovers/SUVs experience 134 PP100, compared with 127 PP100 by car owners. This 7 PP100 gap has narrowed considerably from 2019. With crossovers/SUVs now accounting for more than 50% of new vehicle sales annually, it is critical that automakers achieve the same level of quality and dependability as for cars."

Dave Sargent, vice president of global automotive at J.D. Power said:

“Despite the increased adoption of complex vehicle technology, dependability continues to improve. There’s no question that three-year-old vehicles today are better built and more dependable than same-age vehicles were in previous years. However, the rapid introduction of technology is putting increased pressure on dependability, so it would not be surprising to see problem levels plateau, or even increase, over the next few years.”

2017 Nissan LEAF
2017 Nissan LEAF

See more here: 2020 U.S. Vehicle Dependability StudySM (VDS) results.

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2017 Nissan LEAF the only all-electric vehicle to receive dependability award in 2020 J.D. Power Vehicle Dependability Study

  • 2020 study measures three-year reliability among 2017 model-year vehicles
  • Nissan LEAF is top performing non-premium vehicle and wins the compact car segment with 10 point advantage
  • Nissan Frontier takes first place in the midsize pickup segment with a 21 point lead
  • Nissan Armada places in top three among Large SUVs

NASHVILLE – Leading consumer advocate J.D. Power recognized the Nissan LEAF and Nissan Frontier with top honors in their 2020 U.S. Vehicle Dependability StudySM (VDS).

The three-year-in-service study surveyed owners about their 2017 model year vehicles, with a lower score reflecting fewer problems per vehicle.

Nissan LEAF ranked as the top performing non-premium vehicle and at the top of the compact car segment with a score of 83 problems experienced per 100 vehicles (PP100). The Nissan LEAF is the first pure electric vehicle to win an overall segment award in the history of the VDS study.

"The Vehicle Dependability Study is a great validation of a vehicle's true quality because it comes after three years of real world, everyday use, " said Mark Swenson, vice president, Total Customer Satisfaction, Nissan North America, Inc. "Nissan LEAF also recently won a Kelley Blue Book '5 Year Cost to Own Award' for the third consecutive year among electric vehicles "

For the second year in a row, Frontier took first place in the midsize pickup segment with a score of 110 PP100. Frontier also was a segment winner in the 2017 J.D. Power Initial Quality Study that measures new-vehicle quality at 90 days of ownership, proving the staying power of Frontier quality.

Nissan Armada ranked second in the Large SUV category just three PP100 behind the winner.

For 2020, Nissan LEAF is available with a choice of two battery options, 40 kWh (LEAF) and 62 kWh (LEAF PLUS), ensuring that there's a Nissan LEAF to meet the driving needs of a wide range of customers1. Because ownership satisfaction and peace of mind are pivotal for all Nissan LEAF owners, the battery-limited warranty of 8 years/100,000 miles2 (whichever occurs first) is standard for all versions.

The new 2020 Frontier is currently on display at the Chicago Auto Show. It features an all-new, powerful 3.8-liter direct injection V6 engine and all-new 9-speed automatic transmission – both of which will be key elements in the upcoming next-generation Frontier. The 2020 Frontier, the last model year of the current generation, will feature best-in-class horsepower3 and expects to provide improved fuel economy4 and emissions performance when it goes on sale in spring 2020.

For more information on the Nissan LEAF, Frontier and Armada, along with the complete lineup of Nissan vehicles, please visit NissanNews.com.