As we continue to deal with life in the midst of a global pandemic, companies are making big changes. As we previously reported, Tesla has started offering touchless deliveries of its vehicles. Now, the automaker has added a new support page to its website. It lays explains the various delivery options buyers can choose from.
According to the information on the new page, Tesla offers Express Delivery, Tesla Direct Drop, Tesla Direct, and Carrier Direct. It's important to note that not all options are available to all buyers or in all areas, but having multiple options is a bonus no matter how you look at it.
Tesla provides plenty of details about each option on its new support website. The information is as follows:
Express Delivery: Arrive at your scheduled delivery location and, after check-in, be remotely routed to your new car via the Tesla app’s location tracking tool. All required documents will be waiting inside the car with highlights indicating where to sign. When you’re ready to get on the road, simply pass your documents to the advisor at the exit for review, and we’ll mount a temporary tag and license plate.
Explore the exciting features of your vehicle at your own pace via the in-car Tesla Tutorials and Owner’s Manual on your car’s center touchscreen. All tutorials can also be accessed from the settings menu in the Tesla app.
Express Delivery is now available at all our Tesla delivery centers. Some states may vary based on signatory requirements.
Tesla Direct Drop: Designed as a completely touchless delivery experience, we will drop your new vehicle at a location of your choosing – typically a home or workplace – without any required interaction. Just complete all required paperwork, let us know where you’d like the car, and we’ll drop it off and leave the vehicle for you to unlock via the Tesla app. Please note that payment, paperwork and e-sign agreements must be completed in full prior to delivery, and you are required to send back any remaining physical paperwork in the vehicle via a pre-paid shipping envelope within 24 hours. 3rd party lending and trade-in customers are not yet eligible for this experience.
We are rapidly expanding the availability of this new delivery type to new states. Locations currently offering Direct Drop include:
Additional Delivery Options
The below options are also available to all eligible Tesla customers. Please contact your delivery center for additional information. In general, Tesla will pre-select the best option for your location and vehicle type.
Tesla Direct*: With Tesla Direct, your vehicle is brought directly to you by a Tesla employee at a location of your choice (home, workplace, etc). Once the vehicle has arrived, you will receive a walkthrough of the vehicle, quickly sign your paperwork, and be ready to drive within minutes. If you would prefer not to receive a walkthrough of your vehicle, paperwork can be left in the car for signing and collected by the Tesla employee once completed.
*Tesla Direct is not yet available in Canada, Pennsylvania, Massachusetts or North Carolina.
Carrier Direct: This option is available for customers who live more than 220 miles from a Tesla location and are eligible for a carrier to bring their vehicle to their delivery address.
Tesla says its delivery experience is unique compared to other automakers. You don't have to be concerned about learning how to use your Tesla's features. Instead of meeting with an advisor, you can simply watch the video tutorials right on your large touchscreen inside the vehicle.
When you're ready to take delivery, reach out to your Tesla Advisor to inquire about scheduling one of the above options.