Utility Company NSTAR Establishes Electric Vehicle Hotline

5 years ago by Eric Loveday 1

Nissan LEAF Charging...Have Questions on EVs?  NSTAR's Hotline is Here to Help

Nissan LEAF Charging…Have Questions on EVs? NSTAR’s Hotline is Here to Help

Ever ponder calling your local utility company for advice or information on plug-in vehicles?  No?  Well, that might change soon as Massachusetts-based utility company NSTAR launched a pioneering EV program that, if successful, could change who some of us turn to for information, answers and advice on plug-in vehicles.

Overwhelmed by the amount of calls related to electric vehicles and the capability of the infrastructure, NSTAR established what we believe to be the first comprehensive EV Hotline.  According to NSTAR, the EV Hotline was established for this reason:

NSTAR EV Hotline Phone Number

NSTAR EV Hotline Phone Number

“… consumers need accurate, up-to-date information about the availability of electric vehicles, vehicle technology and vehicle charging options.”

But this is no ordinary hotline.  As NSTAR claims, it’s basically all-inclusive:

“…hotline will provide advice on vehicles and related equipment, payment options, optimal placement of charging equipment, cost estimates to operate and charge electric vehicles, and referrals to other companies for additional information.”

The hotline is part of a pilot program NSTAR is launching in partnership with the Massachusetts Department of Energy Resources.  The goal is to develop a cost-effective infrastructure to support plug-in vehicles and to educate consumers.

Hopefully, NSTAR’s hotline doesn’t become so wildly popular that we are at InsideEVs are left twiddling are thumbs as the public phones NSTAR instead of perusing the web for EV-related information.

NSTAR provides electricity to 1.1 million customers in most of Eastern, Central and Southeastern Massachusetts.

 

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One response to "Utility Company NSTAR Establishes Electric Vehicle Hotline"

  1. Greetings all!

    Great to see NSTAR jumping in to consumer EV interaction. With north of 1.5 Billion Electrical Outlets in North America we have been EV Charging ready for decades.

    As I type this, my 2012 Amazing Chevy Volt is outside my office pulling off a 110V/120V outdoor wall outlet. These things are everywhere!

    To date the Big Utility is like a sleeping Elephant. As a Public regulated Utility these generators of electricity have NEVER had to have marketing departments as the product was regarded as a demand product.

    Big Utility has remained silent as Big Oil has been eating their lunch.

    The Owners and Lessees of the Chevy Volt have driven more then 154,000,000 miles, all electric, since its 8 month, 7 market origonal Beta deployment, December of 2010.
    Source- Chevrolet.com/Volt – Scroll Down to the OnStar Data Ticker-

    These kWH of electricity bought, purchased, used have a cost benefit to the local utility companies nationwide. To date as I have stated above, they are not marketing the benefits of their primary product to the consumer personal transportation arena short of putting in a few L2 chargers around town or casually promoting DOE Grants-

    When they finally take notice, and they will, it will dawn on them that Big Oil has been eating their lunch aggressively pushing their transportation product beyond simple advertising, beyond paid blogs, beyond antiEV pulp fiction polluting cyberspace, news feeds, chain emails and blogs!

    Can’t wait to see their first commercial.

    Best-

    Thomas J. Thias

    @AmazingChevVolt