Unexpected Upgrades Reported On Tesla-Certified Pre-Owned Sales

MAY 29 2015 BY MIKE ANTHONY 43

Imagine buying a Certified Pre-owned Tesla Model S and receiving more than you bargained for!

That is exactly what happened to four people so far, according to a thread on the Tesla Motors Club forum.

Quite a few CPO Model S' to choose from!

Quite a few CPO Model S’ to choose from!

One person who purchased a CPO Model S thought he was getting Piano Black Decor, only to find out it had Carbon Fiber Decor.

It gets better… Another person on the same thread got the alcantara headliner, Premium Interior Lighting, & fog lights. None of which were listed in the description.

Someone also found out that their Signature P85 had been upgraded to a P85+. He also found out that the car was not equipped with a carbon fiber spoiler, when it was stated that it had it. Not to worry, Tesla took care of that for him at no cost.

Here is one that we got a good laugh out of: Imagine you are buying a CPO Model S that is listed as an S85 (non-performance version), only to find out it is actually a P85. Well, this happened to one woman who purchased a CPO Model S! Crazy!

We’d like to add in a few things. A few of these features on older Model S EVs used to be standard equipment, and were never listed as “options”. For example: the Premium Interior Lighting used to be a standard feature on the Model S, and it was never listed as an option. At some point, Tesla decided to make that an available option for $1,000. The fog light situation was different. Earlier ones had it, and then it just stopped. Later on, fog lights were an available option, but required the old “Tech Package”.

But still, a few CPO Model S purchasers got very lucky with a some features they did not even know they were getting! Imagine that!

You can check out the original TMC thread here.

When you click on one of the CPO Model S', it shows the website-rendered photos of what it the unit looks like...

When you click on one of the CPO Model S’, it shows the website-rendered photos of what it the unit looks like…

Source: electrek.

Categories: Tesla

Tags: , ,

Leave a Reply

43 Comments on "Unexpected Upgrades Reported On Tesla-Certified Pre-Owned Sales"

newest oldest most voted
ja

OUTRAGIOUS PRICES!

mhpr262

Just a sign of a how well the Model S retains its value. Several owners on the forums have found “their” Model S that they traded in on the CPO site and they report Tesla has added very little to the price they received for their car, or nothing. You won’t get a Model S on ebay or craiglist any cheaper.

Anon

OUTRAGEOUS CAR! 😀

mr. M

I would not like to get a P85 instead of a 85, because of poor efficiecy.

Ahldor

The old P85 and regular 85 had basically the same efficiency, only if you got the 21″ wheels you got lower range.

The new 85D with two new smaller motors is however more efficient than the new P85D.

ffbj

Parts of this post are incorrect.

mr. M

Which?

ffbj

Maybe I should have said incomplete or unclear. The 85D, and P85D—use the same 188-hp front motor. So it should be fairly obvious that the P85D is less efficient since it has a bigger rear wheel drive motor.

Ambulator

I would expect the larger motor would be more efficient, but there are enough variables so that might not be true.

Steve

Poor efficiency, are you kidding? My P85 has averaged 102MGPe over 27,000 miles.

james

Bah, My Ford Fusion Energi is sitting at 99 MPGe at 29,000 and I haul around an extra ICE… 😉

Big Solar

Great car, great car company.

ggpa

This unintentional generosity is unprofessional and a deviation from normal Tesla behavior. I am pretty sure they will get their act together quickly or after a few folks get fired.

Big Solar

weird

ggpa

And your point is … ?

ja

my exact thought

Chris

I think they call it sarcasm.

ggpa

I doubt that, sarcasm is actually funny!

mark

It sounds a lot like their tracking system isn’t working. This is likely to be unexpected generosity at the cost of Tesla’s bottom line, too.

Lensman

I remember the report from a guy who said the 40 kWh Model S he ordered was upgraded to a 60 kWh version… for free.

While I certainly wouldn’t call it “typical” behavior at Tesla, it’s not all that atypical for Tesla to give their customers a pleasant surprise. That’s one of the ways they get higher customer satisfaction ratings than any other auto maker.

ggpa said:

“This unintentional generosity is unprofessional and a deviation from normal Tesla behavior. I am pretty sure they will get their act together quickly or after a few folks get fired.”

I’m guessing ggpa works for a dealership selling gas guzzlers, and he is — rightfully — afraid Tesla’s business model is going to put his company out of business.

ggpa

Wrong guess Lensman. Basically Tessa has surprised the entire auto industry by being excellent and accurate in everything they do.

After all the difficult things they mastered, it is pathetic to see them drop the ball on something as simple as proper car inventory.

Big Solar

They gave me free service three times on mine. Maybe these “people” are dealers. Would easily explain the attitude.

Grendal

Not true at all. Tesla has done lots of things that were generous and happened after the fact.

Here are a few:
Supercharger network. This showed up after hundreds of cars were given out to customers and they received access for free.
Over the air updates. Same thing. This showed up later and is now part of the ownership experience.
Titanium shield. Not mandated by the NHTSA but given out to every owner anyway.

There are more instances.

ggpa

Grendal … you are off point. You are listing things that Tesla did on purpose.

This article is about unintended, inconsistent and confusing acts in their CPO program. None of your examples are similar.

Lensman

Grendel is very much on point.

Your belief that this was unintended, that these upgrades were a mistake, is just your opinion, not fact. Thanks to Grendel for pointing out that these unexpected upgrades are very much in the tradition of Tesla’s excellent customer service.

Somehow, ggpa, I suspect if an airline gave you an unexpected upgrade to a first class seat, you wouldn’t complain about it being “unintended, inconsistent and confusing”. So your repeated complaints here make it appear you have an axe to grind against Tesla, despite your protests to the contrary.

ggpa

Lensman

You are so funny! Do you really think that Tesla misrepresents cars on its web site on purpose?

Your comparison is bad. I say that because once an airliner takes off, all the empty seats expire and have no value. With that in mind, airlines move people from the back to first class to make them happy, and get goodwill, essentially at no cost. The Tesla upgrades do not expire, there is no reason to give them away.

Airline upgrades are not the same as being sloppy with inventory. If there is any evidence that these Tesla upgrades were intentional, please present it.

If this were planned, Tesla would have accurately priced the vehicles, and then given mark down specials, which would have a sent a powerful positive message about the company, rather than …

Tony Williams

I would be upset if I didn’t get EXACTLY what was expected.

I don’t find carbon fiber bits to be an upgrade… I find it cheap looking (I get that’s it’s a styling “plus” for many, however),

I would not want 21″ tires, if I ordered 19″. But, in that case, I’d probably just sell them and get whatever tire / wheel I wanted.

Still, it’s not the way big professional companies operate.

Anon

“Oh look, we put a Frunk in for you to stow some of your stuff…

Is it weatherproof? Um, you never ashed for THAT.” 😉

Yes sir, the big boys are sooo professional.

Big Solar

good one!

Ray

Apple’s refurbished computers periodically also will come with unexpected upgrades that were not part of the item’s description.

Nix

Do they have any 1995 Honda Civics on their site for sale? ‘Cuz I’d like to buy one of those and find out it’s actually a P85D…

mo

haha

ja

It Can Happen………….L M A O

Grumpy

Given the numbers of times I have been underwhelmed with what I got, I would be pleasantly surprised to get more than I paid for.

Big Solar

Me too, only thing I ever got from a other companies is screwed. Not sure what these posters’ deals are. Need something to whine about I guess.

Steven

IMHO…

It’s either a problem on the front end of vehicles being mis-identified, in which case an employee will have to justify their actions or be terminated.

Or…

An internal (unannounced) program to reduce surplus inventory of specific items, by installing them in CPO vehicles.

Or…

The inspector found a stain on a seat, give them four new seats… the inspector found a ding on one wheel, give them all new wheels, in fact, give them 21’s… The inspector found a chip in the nose cone, give them a new front fascia, and while you’re at it, fog lights too…

So, which do you consider more plausible?

Lensman

It’s either a case of the first five or six people who posted comments here all independently decided to come in and bash Tesla Motors, trying to spin good news as if it’s bad…

Or else a lot of people who are short-selling Tesla stock, or have some other motive for regularly and unfairly bashing Tesla, all have Google news alerts set up to notify them whenever any article with “Tesla” in the title pops up on the Internet.

So, which do you consider more plausible?

ggpa

Another wrong guess, Lensman. If you think those are the only two possible options, you lack imagination.

ggpa

Steven

I have no idea if any or all of your options are correct.

Regardless whether cars get upgraded or not, the CPO website has to be accurate, or the whole Tesla company could get a reputation for sloppyness.

If Carmax can maintain a good website with a bazillion cars, it should embarrass Elon Musk a lot that his company fails at something so basic.

Steven

I understand your point, not being a car sales company, there’s a lot to know that I don’t, I was only a “Lot Monkey”, not back office management.

While I (and perhaps you) might like to get more than what you paid for, I now understand how accuracy in advertising could be important. Even saying “You might get some unlisted upgrades in your pre-owned car…” could cause some legal issues.

Yeah, perhaps our friends at TCPOV should make sure the adds are 100% accurate.

Benjamin

It’s not unusual for online ads to incorrectly list options on Autotrader. I once bought a used Pontiac Vibe from a Chevy dealer that was listed as a base model in the online ad but you could see from the pics it was a GT model that came with a ton of expensive options they never advertised – 180 hp engine, 6 spd, 17″ rims, premium sound, disc changer, etc … I sure wasn’t complaining.

Steven

Which was my point.

james

Then again anyone confusing used and pre-owned; maybe prev-owned. How can it be owned before it was owned? It can be PREViously owned.

Let’s all pre-board the plane too… grammer nazi is mad at you all.