Tesla To Expand Service Operations To Reduce Wait Times Prior To Model 3 Launch

9 months ago by Eric Loveday 14

Tesla Service

Tesla has long been criticized on the service front for long wait times for routine work. This will certainly become more an issue once the Model 3 hits the market in volume.

Tesla has decided to take action prior to the launch of the Model 3.

Tesla promises to add to its infrastructure footprint ahead of the Model 3

In the automakers earnings announcement yesterday, Tesla laid out some general plans for the service side of its operations. According to Tesla, “reengineering and expansion” of its service operations are coming soon.

Tesla’s immediate goal is to reduce wait times to “less than one day by the end of the first quarter of 2017.”

The automaker stated (in its earnings announcement):

“In Q4, we reduced service backlog in our busiest markets by 25%, and by year end we had increased the number of cars serviced per day by 45% since Q3’16, and by 95% since Q1’16. In fact, we are on track to reduce the global average wait time for vehicle service to less than one day by the end of the first quarter of 2017.”

“Ahead of the Model 3 launch, we are reengineering and expanding our operations as we anticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office.”

It’ll be essential for Tesla to provide timely service, especially for the Model 3 due to it likely appealing to a broader audience of buyers who are accustomed to in-and-out stops at dealerships with the other vehicles they currently own. Waiting weeks of months for repairs will not fly when the masses start taking delivery of the 3.

Source: Tesla

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14 responses to "Tesla To Expand Service Operations To Reduce Wait Times Prior To Model 3 Launch"

  1. From EU says:

    And Tesla might work with NEVS in Europe? (link)

  2. Brian says:

    Service is a big concern of mine. There are no service centers within 200 miles of me. That’s a long way to go for service.

    Advantage: Bolt.

    1. Mark says:

      One thing I will tell you, is that body work is a different story, there are nightmare stories about post collision costs and delayed repairs. . Often measured in months. This will impact insurance costs as well. . .so again, if money is an object, go Bolt.

      1. Brian says:

        To be fair, don’t the S/X use aluminum while the 3 will use steel? That would certainly drive up body repair costs.

    2. Kdawg says:

      One of my concerns as well. Living in Michigan, I have 3 different Chevy dealerships about 5 miles from me, however there are NO Tesla service centers in the state. Tesla’s website has a “coming soon” marker for Detroit, but it has been that way for some time. Detroit is over an hour away for me too. The nearest active Tesla service station would be over 3 hours away in either Chicago or Cleveland.

      1. Liz says:

        Will every Chevy dealership service Bolts? I would guess not.

        1. Kdawg says:

          The 3 by me are going to be selling/servicing Bolt EVs.

  3. Mark says:

    Brian- they have mobile techs that come to you. Advantage Tesla. And having seen side by side reviews of the bolt vs. tesla, and being an owner of a Tesla, I can tell you that there is no comparison in performance. Bolt interfaces are weak at best, finishes are substandard and the shape of the vehicle is frankly unattractive. If money is a big issue I get it, but you get what you pay for.

    1. Brian says:

      Mark – I was only talking about service, but since you brought up other things (and your take on them), here is mine.

      Service: Tesla has mobile techs, but there are three Chevy dealers within 20 miles of me, with shuttles, loaner cars, and after-hours drop off. So for minor things, Tesla has the *slight* upper hand. For major things, the nearest service center is outside of the country (Toronto, ON) and Chevy has a big upper hand.

      Minor Service, (slight) Advantage Tesla
      Major Service, (large) Advantage Chevy

      Reliability: Comparing the Model S/X to the Volt/SparkEV is night and day. Tesla, as a new company, has had many teething issues. They are still finding and fixing fundamental design issues. The Model 3 may be simpler, but it’s still brand new. How long until they roll off the line as reliable as a Chevy? I’ll give them until sometime in 2019. So the Model 3 will likely need more minor service to begin with, even if each service event is pretty easy.
      Advantage Chevy.

      Performance: No debate from me. A RWD or AWD sports car versus a FWD upright hatchback with torque steer problems (read the Bolt forum for owner experience)?
      Advantage Tesla

      Interfaces: well that’s your take. Mine is that the single awkwardly placed monitor in the middle of the dash, plus nothing in front of the driver, is cringe-worthy. The Bolt, by contrast, has a well-laid out set of displays and knobs. Granted, I have only seen pictures of either, and the 3 is not fully finalized. But I doubt they will give the kind of easy-to-use informative displays that the Bolt has.
      Advantage Chevy.

      Shape of the vehicle: You find the Bolt unattractive. I find it neither unattractive nor attractive. It’s just a small upright hatch, much like a Honda Fit. What I do find it is functional. The Model 3’s trunk, while promised to be larger than the prototype, cannot be as functional as a Bolt’s hatch. So, for me with a family of 4 to haul around, I currently need to prefer function over form.
      Advantage Chevy

      Price: This is a hard one. We don’t know the full feature list of a base Model 3, nor the pricing of options. What I can gather, the pricing will be more or less a wash, for similar feature set.
      Advantage Neither

      So that’s my take, and my reasoning. A lot of it is subjective, but so are your statements.

    2. bro1999 says:

      A Tesla owner likes a Tesla over a Chevy. No way! *jawdrop*

  4. BenG says:

    The Model 3’s trunk, while promised to be larger than the prototype, cannot be as functional as a Bolt’s hatch. So, for me with a family of 4 to haul around, I currently need to prefer function over form.

    The Bolt’s hatch will allow carrying some bulky items with the rear seats folded down that you would have trouble with in the Model 3. But the 3 will have significantly more cargo space than the Bolt if you actually are carrying 4 passengers.

    1. Kdawg says:

      That’s another concern of mine. Once in awhile I haul larger items, or 15 bags of mulch, in my Volt. The Bolt EV will also be able to do this, but I may have to find a friend to help if I get the Model 3.

  5. SJC says:

    This was rather obvious, if you are going to sell M3, S and X you need somewhere to service them.

  6. TahoeBear says:

    I’m glad the arguments are making the transition to “Who is good better best?”
    The EV naysayers are nearly mute.
    Like we always said would happen.
    The competition of the market is keeping OEMs on their toes — even Tesla.
    “C’est la vie. C’est la guerre.”
    Like we always said would happen.