Just last week, it was brought to Elon Musk’s attention (once again) that people are parking at Tesla Superchargers. Customers charge their cars and then leave them for hours, and in some cases, overnight. Special attention was directed to taxi companies that use Tesla vehicles. Musk quickly responded that Tesla will “take action”.
@loic You’re right, this is becoming an issue. Supercharger spots are meant for charging, not parking. Will take action.
Well, the company sure didn’t waste any time. Now, every minute that you stay at the Supercharger, after completing charging, you will be charged 40 cents.
*UPDATE: Elon Musk issued this Tweet earlier this morning (December 17):
Musk’s Tweet On Supercharger Fee
However, it would be Ludicrous to expect that people would race away that quickly. So, as long as you depart within five minutes, there will be no charge. The mobile app will let customers know if they have been charged for idle time, and they will have to pay up at their next service center visit.
It is very important that Tesla owners understand that the spots are limited and that there should be an obvious expectation that they are used for charging, not parking. Unfortunately, this doesn’t solve the problem of other, non-Tesla drivers occupying the spots, but addresses the bulk of the issue.
This is all in addition to the text/alert system that Tesla already implemented as a first measure to solve the problem. Apparently, notifying someone every five minutes that their time is up, isn’t enough.
Read Tesla’s full press release below:
Supercharger Idle Fee
We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots. To create a better experience for all owners, we’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.
We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further. Until then, we ask that vehicles be moved from the Supercharger once fully charged. A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.
The Tesla app allows owners to remotely monitor their vehicle, alerting them when their charge is nearly complete and again once fully charged. For every additional minute a car remains connected to the Supercharger, it will incur a $0.40 idle fee. If the car is moved within 5 minutes, the fee is waived. To be clear, this change is purely about increasing customer happiness and we hope to never make any money from it.
We’re excited to increase availability during long distance travel and think this change will make the Supercharging experience far better for everyone.
How will I be billed?
You will be billed for any idle fees incurred at your next Service Center visit.
How do I know when I’ve incurred an idle fee?
The Tesla mobile app notifies you both when charging nears completion and again when fully done. Additional notifications will alert you when idle fees are incurred.
Which cars can incur idle fees?
All Model S and Model X cars can incur idle fees.
Does the idle fee charge anything while you’re still charging?
No, an idle fee is only applied once a charge session is complete. At this point, the car is no longer Supercharging and the spot should be made available for the next driver.
Do idle fees apply if there are Supercharger spots still available?
Yes, idle fees apply to any car occupying a Supercharger stall once the charge session is complete.
Is there an upper limit on the idle fee?
No, idle fees will continue to accrue if the car is not moved within five minutes after the charge session is complete.
Do taxes apply?
Supercharger idle fees include tax.
Do idle fees apply to Destination Charging locations?
No, idle fees only apply to Superchargers.