Teslanomics Explores Tesla Service Center Equation With Model 3 Arrival

7 months ago by Steven Loveday 14

Is Tesla Service Center growth on par to meet Model 3 support needs?

Aside from Supercharger availability, whether or not the multitude of new Model 3 owners will be able to get timely, high-quality service, is paramount. If the Supercharger network can’t keep up, most people can just charge at home, or at work, or elsewhere. If the service centers become an issue, there may be many new Tesla owners up a creek without a paddle.

Model 3

Tesla Rangers to the Rescue!

Ben Sullins of Teslanomics explores this question in detail. As usual, he compiled the necessary data into spreadsheets, to see just how well Tesla will fare when the Model 3 comes along. Sullins used Tesla Motors Club forum information related to quarterly Tesla sales and quarterly service center expansion.

Sullins’ interactive tools allow this to be divided by region, which is much more telling than just looking at general numbers. He overlays the collected data to show the growth trends. The data shows that, thus far Tesla is keeping up, and the future looks promising.

Tesla just announced that it will be moving to faster, cheaper, more efficient online technician training, which points directly to expansion. Sullins also mapped Tesla Service Center job postings. The automaker will also eventually move to the use of self-driving to expedite repairs. Tesla uses its mobile ranger service as well, to reach remote locations, and to lessen the load on service centers. According to Tesla (via Teslarati):

“Ahead of the Model 3 launch, we are re-engineering and expanding our operations as weanticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office. In February, we opened a 168,000 square foot vehicle delivery center in Hong Kong; and we plan to accelerate expansion of the Supercharger network this year, starting with doubling our number of North American Supercharger locations in 2017.”

Video Description via Teslanomics by Ben Sullins on YouTube:

The fleet of Tesla owners continues to grow. With growth comes the need for access to service centers and Tesla vehicle support. This week, we explored just that topic. We looked at how the Tesla Fleet is growing and the ratio of service center support.

With the help of our friends at Tesla Motor Club, we visualized a side-by-side comparison of the data. You can explore and interact with this graph via the link below. The findings are particularly interesting as ownership growth and service center availability are trending together.

Much of our interest with this subject centers around the launch of the Model 3. Where will service centers be popping up? And, how convenient will they be to us Tesla owners? According to recent Tesla news, Tesla is expanding their service center locations – and offering mobile service. For instance, as mentioned in a previous video, I had issues with my Tesla’s windshield wiper and had to have the battery replaced. Tesla mobile service came out to my house to resolve the issues – and for FREE!

This data is particularly interesting from a growth perspective. It’s insightful to understand how ownership correlates to the availability service centers. Check out the above video to learn more.

Source: Teslanomics via Teslarati

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14 responses to "Teslanomics Explores Tesla Service Center Equation With Model 3 Arrival"

  1. georgeS says:

    Pretty interesting map. It would be fun to explore my own region.

    Any way we can pull up his interactive map?

  2. ericonline says:

    I’m impressed anyone does such thorough and logical analysis with the limited data available. Very resourceful. Teslanomics puts Wall Street analysts to shame, who are busy calculating how much it will cost Tesla to replace every gas station on Earth. Well done Teslanomics!

    It sounds like Tesla is preparing properly. And it’s not like 400k cars will show up on day 1. At best volume production starts around year end. Personally I hope they don’t push it too hard and try to make 20k cars a month. 5 to 10k a month would be good to keep quality and service levels high then ramp up gradually as they can be assured service infrastructure is appropriate.

    1. georgeS says:

      eric:
      “Wall Street analysts to shame, who are busy calculating how much it will cost Tesla to replace every gas station on Earth”

      Yes they do spend way too much time trying to prove things can’t be done:

      Land a used booster rocket on a rocking, floating platform in the ocean?…no way can’t be done.

      As fast as they can claim it’s impossible Elon has already done it and moved on to the next “impossible” engineering problem.

      Like an electric semi.

      Fascinating.

      1. John Ray says:

        Everyone else has a budget. I guess as long as Te$la shareholder keep shoveling capital his way, Elon doesn’t. If they ever decide to stop, however…

      2. Or, like landing a Rocket Second Stage!
        (Definitely more challenging, dropping of so much more speed from that projectile!)

  3. John Ray says:

    If coming to your home to make repairs were economically feasible, why hasn’t any other OEM done it?

    1. ericonline says:

      Probably because of the dealership service model. In a typical large city there may be 10 different Honda or GM dealerships. It would be uneconomical for each to offer this type of service.

      1. Stimpacker says:

        Plus it is in the dealer’s best interest for you to go to them. Once your car is in the bay, free multi-point inspection will find all sorts of issues.

        1. Pushmi-Pullyu says:

          Exactly.

          How else is the stealership going to find more ways to sell you parts and service you don’t need?

          Let’s not forget that stealerships make most of their income on service and selling parts, not on selling cars.

      2. John Ray says:

        Guess I am just not buying it as many areas have only one dealer or at least one conveniently located dealer. Think of it like this. Skilled labor is expensive. Skilled labor that has to spend time driving itself from place to place wasting time that could be spent employed in its actual skill will be very expensive.

        But, don’t let logic get in the way of a good Te$la puff piece.

        1. Pushmi-Pullyu says:

          Tesla bashers and short-sellers are running scared. Tesla stock prices keep reaching new heights, and excitement is building over the rollout of the Model 3!

          Lots of new user names popping up here to bash Tesla. That’s actually a sign that Tesla is doing very well!

          Go Tesla

          1. John Ray says:

            That’s some interesting logic you have there.

            1. John, people never let a good competitor ‘eat their lunch’ without a fight! The more Tesla does, the more intriguing the Fights Get! Thanks for the show!

  4. notting says:

    Ranger service currently costs for me roughly 150EUR e.g. for each maintenance – and I’m definitely not in the middle of the Tesla-Service-Center-free zone in this region. (Self-)Driving would kill ca. 1.5% of the interval and costs very much time.

    notting