Tesla Model X Door Ripped Off By Truck – Video


As the door automatically opens in response to a keyfob action, a passing truck rips it right off.

Tesla Model X Front Door Ripped Off

Note to self – check for vehicles before pressing the keyfob button to automatically open doors.

As you’ll see in the video (9News via YT/CarAdvice), the X flashes its lights, indicating that an action has been called for from the keyfob. The X’s front doors begin to automatically open as a truck is passing the parked X on the right. It’s clear what’s going to happen next…

Video description:

“A Tesla Model X owner has had the driver’s-side door torn from his parked car, after the doors automatically opened just as a large freight truck passed alongside.”

The Model X owner dispute Tesla’s claims, which are as follows:

A Tesla representative told CarAdvice the incident occurred due to the key fob being pressed and not as a result of any fault with the Model X vehicle in question.

“Model X contains an optional convenience feature whereby when the user double-clicks on the vehicle key fob, the driver-side front door will both unlock and open automatically. A second double-click on the vehicle key fob unlocks and opens the passenger-side front door.”

“Our data records clearly show that the customer had this feature set to ‘on’ at the time of the incident, and that both front doors of the car were unlocked and opened via two double-clicks of the key fob, four consecutive clicks, within operating proximity to the car.”

The owner disagrees, stating:

“…at no point was the key fob ever pressed and nor was there ever any attempt to turn this feature on from the menu, claiming that it was on by default when he picked up the car from Tesla.”

“I did not activate the key fob; again evidenced by timed CCTV footage, the two front doors unlocked and opened autonomously.”

Source: Car Advice, 9News

Categories: Crashed EVs, Tesla, Videos

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90 Comments on "Tesla Model X Door Ripped Off By Truck – Video"

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You only have to watch the front door to the Model X opening, to the embarrassment of Elon Musk, at the initial delivery event to realize that the way the Model X doors were designed was not well thought out.

Ah heck, as a kid in dads truck, I had the door open on a hill, pointing nose uphill, when I pushed in the clutch to start the truck, but the park brake was off, and the truck rolled back, pinching the door into a tree! Didn’t need a Model X to learn what happens, a ’53 International works just fine!

You’re comparing a minor problem during a showing of the car before it was in production to today?

How are the front doors “not well thought out”?

Someone pressed the fob four times (I’m certain that Tesla will release the report) and the doors opened. The truck was VERY close to the vehicle when this happened. If the truck was at a normal distance (or the lanes were of normal width), this wouldn’t have occurred.

Pretty F-in dumb. How lazy do you have to be to not open your own doors??! I guess as we press on as a people towards more and more complex systems filled with more gimmicks and gadgets we don’t really need, they will have to keep more people employed thinking of ways to make these features functional and safe.

I bet Tesla now has to re-write the OS code so that it uses the traffic sensors in the car to detect if there is any traffic coming from behind and then override the commands from the bone head owner and keep the door shut in the event of an on coming vehicle. Just wait until it’s a bicyclist instead of a truck and there are serious injuries! All just because we are so fatigued that we can no longer pull a door handle??

Just be thankful it wasnt a cyclist riding past, else this could have ended with someone getting seriously injured (or worse). Regardless of car or manual or automatic door, anyone opening a car door without looking deserves to have their driving license taken away.

First thing that came to my mind : what if it was a cyclist. The car is park on the left, but still could happen, and can be lethal for the bike rider.

For this reason, I really doubt Tesla’s fault. Or this would be an enormous problem.

“Tesla claims that Kovac changed his version of the event and that he previously admitted to having pressed the key fob.

“During our conversations with the customer, he not only made it clear to us that understands how the doors function, but that he indeed pressed the key fob multiple times, causing the front driver and passenger doors to open. We’re glad that no one was harmed in this incident,””

Clearly driver error. Here is the video of how the system is supposed to be operated (starts at 2:50 in):


Aha Another brain dead NSW (Sydney Australia) driver, lucky he didn’t door a cyclist.
But Boy is it going to be an expensive repair.

Do people ever learn or are they born stupid and stay that way still after acquiring money?

What a cool featuure

Should come in handy when dealing with those pesky motorcycles…

Having had multiple occasions when the keyfob button was pressed while still in pocket (like butt dialing), it is very possible that same happened in this instance. Having the doors open via keyfob action is going to be trouble.

Door fetish SUCKS!

reinventing doors was the X’s biggest failure.

Totally agree. If anything, they should have simply slid.

Poor guys. They went out of their way to make it not look like the 3 row people mover mini-van that it is.

That was a reason (maybe a good reason, maybe not) for avoiding sliding rear doors on the Model X. It’s certainly not a reason for the wholly unnecessary power front doors in the Model X, which is the subject of discussion here.

As they say: “If it ain’t broke, don’t fix it.” Front car doors ain’t broke, but Tesla decided to “fix” them anyway. Now, maybe that’s not what caused this accident. Maybe the cause was the user doing something stupid. But if the Model X didn’t have unnecessarily complex front doors, then we wouldn’t be having this discussion.

For once, you put your cheerleader pom-poms down. It’s pure HUBRIS (ie stupidity cockiness and flagrant flaunting of common sense and rules to gain a smoke & mirrors cool marketing edge, just like they don’t report intl sales per country to REAL end user customers). Any engineer would know that if side door EVER extend beyond side clearance, then you are goinf to be stuck in tight parking such as in Asia, or hit a child/person/cyclist/oh and the occassional speeding truck, or maybe a motorcycle cop.
over $100k for pure show-n-tell, so i guess they can be proud they spent all that instead of helping humanity of hurricane victims.
Peak model X, not a minute too soon, see if Model 3 can outlast Model X overhyped & short time to Waiting list = 0. beyond mid-2018 (if they actually start shipping now instead of a mishap delay).

If you could find a mini van that could smoke a Ferrari.

Find us a mini van that can smoke a Lamborghini like a Model X can.

I agree. I find the self-opening doors to be dumb. I’m not sure what good they are at all, it’s not hard to open a door normally. The rear doors obviously have their own problems but I do admit they had to be power opening.

Despite all my negative comments about the doors, it’s unlikely this is due to anything but the person with the fob pressing the button at a bad time. The silly feature makes this possible but it isn’t the direct cause.

I see a door – gun analogy here…

I’m so glad the Model 3 doesn’t have them. Too many things to go wrong – sensors, motor, seal, etc.

Well, if you have a butt-dial problem, turn off the feature. Done.

Well, the owner said it was disabled. Switched on automatically during OAT-Update? What else can go wrong?

Everything’s capable of butt dial, so this feature should be turned off permanently for everyone.

double-clicks, second double-click, touch, force touch,…
We’ll see 100’s accidents like this everyday in future as Elon Musk thinks it’s cool to implement features of smartphones into cars

Rear sensors need to see approaching rear traffic, and keep door from opening, even in case of driver key FOB errors.

Yup, just what I’m thinking.

This is just another example of why depending on cameras and short-range ultrasonic sensors are wholly inadequate for an autonomous vehicle. (Yes, I know that Tesla’s cars are not fully autonomous. But Tesla claims they have all the hardware they need for that. I think Tesla is wrong about that.)

If the car had active scanning in 360°, then it should be able to detect another vehicle approaching and refuse to open the door, whether or not the keyfob button presses were intentional or accidental.

Not only a vehicule, but especially a cyclist. This could save lives.

The Car has sensors to detect stationary objects and will only open the doors far enough not to make contact or only partially when an object is detected. The car was only following commands it has received from the owner. The semi-truck that’s going 60/80 KPH was not even in reach of any of the sensors when the MX was ordered to open its doors by the keyfob. What if it was a cyclist that was approaching the car and you open the door without checking for the cyclist manually or with a keyfob.. People seem to think technology can be made 100% idiot proof, unfortunately there are too many idiots out there and nothing is 100% idiot proof!

If it has the hardware to tell AutoPilot not to pull out in this scenario (which I certainly hope it does), it’s only a bit of logic to tell it to not open the doors in the same situation.

This is just another example of Tesla releasing the hardware before the software, and owners beta testing an unfinished product.

If doors auto-open, they should be smart enough to not open into stationary or moving objects.

Tesla Autopilot only looks at the lines and object in front while activated so it would go over deep pot holes like they don’t exist, also if someone removed a man hole cover! You could summon a tesla of a cliff or into a lake, its not idiot prof! It assumes the road is there if it detects the lines and if it can’t see the lines it makes you take over ASAP! If your on a two lane highway with oncoming traffic and someone comes out to over take in your lane while head on the tesla will not swerve info the field or onto the other oncoming lane in order to avoid the impact but it will hold its ground and apply emergency braking in order to slow down before the impact to minimize the damage. Tesla is head and shoulders above any other car maker out there when it comes to autopilot. If everybody had a tesla my car would not have a dozen door dings on it from parking at the mall, and that’s a step in the right direction. Even if you spend a 100 year before you release some new tech it will never… Read more »

“Tesla Autopilot only looks at the lines and object in front while activated…”

Absolutely wrong.

One only needs to look at Tesla’s own demo video (linked below) for an Autopilot upgrade to see that the Autopilot’s SLAM* system is looking at, and “painting”, objects to the side. Just look at all those trees well to the side of the road which the SLAM system mis-identifies (the green outlines) as being “in the path” of the vehicle!

Perhaps Autopilot is ignoring all those moving objects in its SLAM view of the world if they are to the sides and rear of the car — which is a good thing if there are that many false positives — but it certainly is looking at them.

*Simultaneous Localization And Mapping: The 3D mapping system which Autopilot uses to build a computer model of the environment immediately around the car.

“People seem to think technology can be made 100% idiot proof, unfortunately there are too many idiots out there and nothing is 100% idiot proof!”

True, but this scenario isn’t one of those rare edge/corner cases that are too rare for programmers to anticipate. A car that supposedly has a sensor suite sufficient for full autonomy should certainly be able to detect a car coming up behind it to make a close pass at a rapid speed, and should be programmed to refuse to open the doors on that side under those circumstances. Now, maybe there should be an override to allow the doors to be opened despite that in an emergency situation, but certainly the doors should not open in such circumstances without at least sounding a warning first.

If the car had active sensors scanning in a 360° circle, hopefully this would not have happened.

Nice bit of parking too,

Or should I say, semi-abandonment ?

That’s what I was thinking. Looks like more than 18″ away from the curb

Tesla drivers aren’t known for their parking prowess.

Just blame the auto pilot. Everyone else is doing it.

😆 😆 😆

Thanks for making my day… heck, my month… VOR. Bookmarked!

Owner is out of frame. Seems door shouldn’t open until the key is closer to car.

The fob on my GM works hundreds of feet away. Like >300 ft. I can do a remote start from the second floor of the office.

So little point to these features – just risk.

Did that truck even stop? I never saw brake lights. I wonder if he even knew he hit something.

Feature creep at its finest. Elon says AI is our worst enemy. He would know. 🙂

So your Tesla will be able to drive itself to the repair shop…after it wrecks itself. 🙂

You just can’t make too much fun of people who think technology will solve our problems.

As a model X owner, I can tell you something is not right in this video.
There is NO WAY to open the front two doors via remote. You can open the falcon wings and both trunks. The only time the front doors open automatically is when you turn on the “automatic front door” feature and bring the fob within 5 feet of the car. Even then, they only pop out about 10 inches for this very reason.

The one time you can get doors to fully open like this is by manual activation or through the touch screen. It’s a left-hand drive country, so watching this I expect the owner opened the doors via touchscreen from inside without looking for the approaching truck.

As mentioned above, the doors will spring open fully if activated via handle or touchscreen and there is no obstacle beside the car.

Unless there was a glitch with the doors, as the owner claims.

It’s a right-hand drive country.

But why does the side the driver sits on matter? Both doors were opened simultaneously.

You’re right. I mix those up. Because if it’s right hand drive (where you drive on the left side) you wouldn’t see the driver in the car opening the doors.


The front doors on the Model X can indeed be programmed via the touchscreen to spring open when detecting the presence of a key fob or by double clicking the roof portion of the key fob, BUT ONLY if you ordered the Premium Upgrade Package on your Model X.

However, it Model X owners WITHOUT the Premium Upgrade Package have reported that their doors would intermittently/randomly spring open when their car read that their key fobs were present.



Indeed. I too have that option. As mentioned, the auto present feature only opens the door a few inches though. To me, this was clearly someone sitting in the front right seat pressing the door opening buttons on screen.

Oh, ok. So to be clear, can you confirm that double/quadruple clicking the key fob (as opposed to auto present) opens the front doors only a few inches and not completely as would a touch screen press.

Of course viewing the full, uncut security-cam video, especially the footage before and after the short clip posted above, would definatively tell us if someone exited or entered the car before or after mishap to determine whether anyone was in the car to be able to open the doors via the touchscreen.

We need the full, uncut video to get to the bottom of this!!!

The owner claimed he was in his office working and car done it all by itself.

Interesting that, despite Tesla claiming the owner was totally responsible for the doors opening and claiming he admitted to operating the FOB (thus basically stating he was 100% at fault/user error), they agreed to buy back his X anyways.
Owner F’s up, says he doesn’t feel safe driving his car anymore, and Tesla is more than eager to just buy back his car? Interesting indeed.

Owner did not admit to operating the keyfob. From this article, “The owner disagrees, stating: “…at no point was the key fob ever pressed””

In the electrek article, Tesla claims the owner told them he was operating the FOB, then said he changed his story later.

Based off what I read, Tesla claims the owner is basically lying trying to cover up his mistake and blame it on Tesla, the Model X operated glitch-free, yet Tesla STILL offered to buy back his car anyways?

The owner’s account is entirely plausible, since this is KNOWN glitch on the Model X!!!

The front doors intermittently/randomly opening is a known and recurring issue that either Tesla can’t seem to fix or Tesla self inflicts with buggy firmware updates that break their code.

See my reply/post above to Ian. Only Model X’s with the Premium Ugrade Package (PUP) are supposed to have the option to select automatic opening doors. However, non-PUP owners have reported their doors have intermittently/randomly swung open even though this feature in NOT available on non-PUP Model X.

Comment #24 from the TeslaMotorsClub thread linked below:


The buy-back was minus the cost of fixing the door. The customer ate that cost.

That is basically an admission on the driver’s behalf that the problem was his to pay for. Otherwise he wouldn’t have agreed to that buyback.

Frankly, it sounds like Tesla stepped up to the plate to satisfy a customer who knew it was their own fault, by agreeing to a buy-back when they didn’t need to. Otherwise they would have done a full buy-back.

Spending couple of thousand bucks to not have to deal with potentially dangerous car is not an admission of anything. He probably could’ve pursued Tesla if his time (aka, life) is worth nothing, but I suspect he has better things to do than to lawyer up to keep a car that he doesn’t want.

I trust this article by IEV more than Electrek account.

(⌐■_■) Trollnonymous

Another unneeded feature.

Are people that mutha-effen lazy?!?!?!?

These things should be individual options buyers can opt out of.

This car has sensors and cameras for AP right? Why couldn’t it see the truck coming and logically conclude, “it’s not safe to open the door, so I will not open the door”?

Or does it have sensors and programming to do this, but this is just another case of a Tesla not seeing a massive semi-truck?

(⌐■_■) Trollnonymous

Isn’t AP available only when the car is moving?

“Isn’t AP available only when the car is moving?”

That doesn’t make sense. If the car stops at a stop sign or stop light, AP needs to remain fully functional.

My take on this: By automating the opening of the front doors for the Model X, Tesla has put itself in the situation where the car is responsible for safely opening the door. Since the car is advertised to have sensors capable of full autonomy, then it should be able to detect when a vehicle is approaching so closely that opening the door would not be safe, and the car should refuse to open the door, or at least should refuse to do so without sounding a warning first.

The fact that this accident occurred looks to me like either Tesla has not integrated the AP sensor/SLAM* system into the door opening procedure, or — more likely — it’s just one more example of how depending on cameras and short-range ultrasonic sensors is wholly inadequate for SLAM; for a car that’s supposed to have the hardware to support full autonomy.

*Simultaneous Location And Mapping. The 3D mapping of the environment around the car in real time.

Really worried that Tesla is killing the key EV attributes of simplicity and reliably through fewer moving parts. If you thought failing seat motors on an old car was a pain, how about door handles that won’t present and doors that won’t open (or open themselves into oncoming traffic when mis-commanded).
Here’s hoping that the Model 3 base trim keeps feature creep in check..

Unfortunately the insistence on electric door actuators in place of good old mechanical handles on the 3 seems to say otherwise.

Right. Reportedly the TM3 has a semi-hidden, mechanical emergency release lever to allow the door to be opened in case of electronic failure. That means the primary opening mode depends on an electronic system.

Tesla is definitely going down the exact opposite path from KISS. 🙁

The passenger door seems to have opened first, not the driver side. How’s that possible with 4 consequtive clicks? Any event, I agree 100% this is such a useless feature begging for accidents. Tesla should disable it.

Australia, of course. They have the driver on the wong side..

Tesla attacked by gas guzzler LOL

The passenger door must have opened a bit before the driver’s side door. Because, at the moment the truck passes, it just doesn’t look like the door would be opened nearly far enough. It’s also surprising how little the vehicle shakes or moves after this.

IMHO Tesla buying the car back in spite of denying guilt is a continuation of their policy to usually err on the side of the customer. They do not advertise, so word of mouth, or social media are essential marketing tools and they have to have a good narrative to succeed.
The reason for making these complicated cars was to produce a high-margin product first that could fund the production of simpler cars like the Model 3. The Model 3 is many times simpler than it’s competitors (which are not really the Leaf or the Bolt). Too complicated for your tastes? Buy a Bolt. Seems like a solid product.

Right, Tesla offering to buy back the car is an example of how Tesla maintains its reputation for excellence in customer satisfaction. As you say, Tesla is particularly sensitive to negative social media buzz, since it depends so heavily on social media for free advertising.

Besides, Tesla might want to examine the car in an attempt to determine whether or not there really was a malfunction.

Nope. Tesla offered to buy his Model X back so that they could get him to sign a NDA in order to
1) silence him,
2) maintain the perception of customer satisfaction to the public, and
3) prevent any negative social media buzz.

4) get a buggy car off the roads and dissect to push out updates to fix other X’s

“Tesla offered to buy his Model X back so that they could get him to sign a NDA in order to
1) silence him…”

You say “toe-may-toe”, I say “toe-mah-toe”…

The only difference between what you said and what I said is that you chose to put the most negative possible spin on it, and I chose a more glass-half-full viewpoint.

You are wising up, but still the cheerleader. Let us see when their Q3 misses badly and peak Model S & X is in freefall due to Model 3 focus

They are not buying back anything at full purchase price without court order. They are just buying for whatever they think it is worth at current condition. Any used car dealer can do the same.

Oh the X and it’s amazing doors.

I own cars from other manufacturers that also have their own foibles. Today’s door lock-unlock protocols are programmable, such as what doors unlock when the driver approaches.

I have a Toyota with a mind of It’s own. It’s never been a major gripe, but every few months the doors decide to switch which order they unlock. I’ve sat, manual in hand, trying dutifully to reprogram what doors open.

While I readily agree that simpler js better, I like the fact that my wife can be safe from an intruder jumping in as sbe unlocks tbe door from the driver’s side. So I grin and bear the electronic gremlins that pop up inexplicably now and then.

This may well be user error (not to mention how far from the curb they parked!), or a glitch in the very complex system. I thought self presenting doors was a luxury touch, but upon seeing this, obviously hindsight being 20/20, K.I.S.S. on basic components like doors seems wisest.

“I like the fact that my wife can be safe from an intruder jumping in as sbe unlocks tbe door from the driver’s side.”

I have driven several cars in which it was possible for the driver to unlock only his/her door, while leaving the other doors locked. The device which enabled unlocking a single door was called a “key”. 😉

Watching football last weekend, I saw these ads by Mercury touting their miracle power seats that adjust in so many ways as to make any dentist chair look sad. My thoughts immediately lept to “how pathetic”, that this is what Ford’s luxury division is using to sell it’s cars. We like comfortable seats, but conventional auto seats are already a big source of excess weight in Today’s cars, let alone Mercury’s seats which likely weigh twice as much and require more h.p. to move down the road. Two things come to mind. Added complexity has whiz bang effect on the sales side, and adds to the revenue stream of manufacturers and parts suppliers as customers bring them in for repairs after the warranty expires. Surely Musk knows that luxury car buyers like whiz bang features and self presenting doors definitly qualify as thus. These are the types of convenience features people show off when they first buy an expensive vehicle. To some, it justifies tbe price. This is why Model 3 appeals to me. Simpler is better. Funny how these days we read reviews that nick a compact economy car if doesn’t have Android Auto and Apple CarPlay! A simple… Read more »

Note: I admire Model 3’s simplicity, but that big laptop that runs all It’s systems surely will need attention.

The air blade system looks to be a little Musk-inspired bling to tickle techies that love gadgetry. Who here has taken their car in for repair of that simple, elegant manual air vent on their dashboards? On top of that, It’s user interface looks fiddly to me.

This stuff sells cars, it does. It also insures they’ll need more periodic service.

While we’re at it, let’s tell Google, Microsoft and Apple to stop with the constant stream of updates that confuse and complicate our modern lives. Oh wait! I forgot that these digital complexities keep them working and is their core business plan.

Well, as Tesla gets more popular, we will start to get more owners from “Other side of the bell curves” for sure. And Tesla can’t design something to be “idiot proof”.

Either way, those “fancy doors” are completely unnecessary.

Most can’t afford the X anyway so general population will not have to deal with them…hopefully.

Using keyfobs and keycards is unfortunately becoming standard for cars and hotel rooms, if not other places where actual keys used to be used.

I hope the same doesn’t happen with power front doors, but the general trend is an inexorable movement toward more and more unnecessary complexity and unnecessary gadgetry in cars sold in first-world countries. Even if Tesla disappeared overnight, that trend wouldn’t stop.

Actually I know whose car that is, it’s our veterinary’s car.

Open your doors in front of an oncoming vehicle, and the laws of physics will have no mercy on you.

This is not a Tesla specific issue.
Any vehicle that has powered door actuation could encounter this.

If I remember correctly, some Mercedes Benz vehicles have this as well. So imagine an MB in the Tesla’s place and keep laughing.

Seeing as there were comments of known problems with the front doors opening, plus a recent article of an “X” autonomously opening its driver door and slamming and scratching a nearby car – it could be the exact same thing happened here.

Again, logs may or many not be conclusive since if the system goes insane for whatever reason the car’s control system may have insanely ‘thought’ the key fob was pressed and logged it.

Electric doors can be made right…. Like Teslas, my ELR has all electric latches, but they are heavy duty solenoids with a very satisfying ‘clunk’ that perform flawlessly in the coldest weather. There are also mechanical overide levers but in the ELR’s case they will be rarely needed.

Another thing: the actuating switches are shrowded so that Sleet or Snow build up cannot prevent successful operation of them.

This kind of thing can be properly thought out.

Speaking of poorly thought-out contraptions, I was just at a ChargePoint 6 kw docking station today, which in the past has had broken RFID, Broken release cord solenoids, and J1772 connectors which would not latch onto the car, today it had a new problem:

The display constantly scrolled 43 seconds elapsed time and 3 kw charging rate, when looking at my Dash the current drawn clearly was nearing 6 kw. Then the system must have realized it went insane and would constantly just say “LOADING”.