Tesla Model S Tops Consumer Reports Customer Satisfaction Survey by Scoring 99 Out of 100 Points (w/video)


99 Out of 100!!!!!

99 Out of 100!!!!!

The safest vehicle in the US is now the most satisfying, too.

Tesla Model S is Highest Rated Vehicle Ever Tested by Consumer Reports

Tesla Model S is Highest Rated Vehicle Ever Tested by Consumer Reports

Consumer Reports says that the Tesla Model S topped its latest annual customer satisfaction survey with a score of 99 points out of 100.  Or, translated in a different way, 99 out of 100 Model S owners who were surveyed by Consumer Reports essentially stated that they were fully satisfied with the Tesla Model S.

With a satisfaction score of 99 out of 100, Consumer Reports says the Model S scored the highest in this category in years.

99 out of 100 is remarkable.  Jake Fisher, Consumer Reports’ director of automotive testing, stated:

“In testing, the Model S stands out for its innovative design, outstanding performance, and surprising practicality.  These results suggest Tesla owners are very, very satisfied.”

Of note: The Tesla Model S knocked the Chevy Volt (holder of the #1 spot for 2 years running) out of the top spot in the Consumer Reports’ customer satisfaction survey.  The top three spots now look like this:

  • Tesla Model S: 99 points
  • Porsche Boxster: 95 points
  • Porsche 911 and Chevy Volt: Tied at 91 points

If you recall, Consumer Reports rated the Tesla Model S 99 out of 100 in its overall ratings, too.  That score awarded Tesla the honor of being the highest-ever rated vehicle by Consumer Reports:

Tail-Out Action

Tail-Out Action

“Slipping behind the wheel of the Tesla Model S is like crossing into a promising zero-emissions future. This electric luxury sports car…is brimming with innovation, delivers world-class performance, and is interwoven throughout with impressive attention to detail. The sum total of that effort has earned the Model S the highest score in our Ratings: 99 out of  100. That is far ahead of such direct competitors as the gas-powered Porsche Panamera (84) and the Fisker Karma plug-in hybrid (57).”

Looking for even more Consumer Reports info on the Tesla Model S?  Here you go:

Full Consumer Reports’ press release added below:

Release Date: 11/21/2013

Tesla Model S Takes the Top Spot in Consumer Reports Car Owner-Satisfaction Ratings

Audi A6, Mazda6, Dodge Charger V8, Volkswagen Golf TDI top their categories

January 2014 CoverYONKERS, NY — Consumer Reports annual owner-satisfaction survey generally finds the cars that inspire the strongest consumer loyalty are typically vehicles that are either fun to drive, deliver great fuel economy, are fashionably green, or envelop owners in a high-tech, luxurious driving environment. This year, the Tesla Model S all-electric luxury sports sedan, which provides all of those attributes, tops the ratings. 

Owners of the Tesla Model S gave it the highest owner-satisfaction score Consumer Reports has seen in years: 99 out of 100. While the $89,650 Model S isn’t for everyone, CR collected more than 600 survey responses from owners of 2012 and 2013 models. Moreover, its owner-satisfaction score matches the near-perfect 99 overall test score the Model S earned in Consumer Reports’ performance ratings.

“In testing, the Model S stands out for its innovative design, outstanding performance, and surprising practicality. These results suggest Tesla owners are very, very satisfied,” said Jake Fisher, Consumer Reports’ director of automotive testing.

Consumer Reports’ annual owner-satisfaction survey, conducted by the Consumer Reports National Research Center, generates ratings by asking subscribers a key, revealing question, “Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?” A model’s score is based on the percentage of respondents who answered “definitely yes.” This year, Consumer Reports received responses on about 350,000 vehicles and more than 285 models and variants spanning the 2011 through 2014 model years.

Other models that topped their categories in Consumer Reports’ latest owner-satisfaction ratings are the Porsche Boxster sports car (which was second overall), Audi A6 luxury sedan, Mazda6 midsized sedan, Subaru Forester SUV, Dodge Charger (V8) large sedan, and the diesel-powered Volkswagen Golf TDI compact car.

Luxury and high-performance cars tend to do well in CR’s owner-satisfaction ratings, and Audi had more high-scorers than any other luxury brand. But models without a prestige brand or a sporty focus also made a mark. The redesigned Mazda6 and Subaru Forester, for example, are moderately priced, mainstream vehicles that outscored all models from BMW, Lexus, and Mercedes-Benz.

“Novelty can play a big role in launching a car into the top ranks, which isn’t surprising because brand-new designs can generate a lot of excitement. But enthusiasm can wane quickly if a car turns out to be not very special,” said Anita Lam, Consumer Reports automotive data program manager.

That’s the case with the Toyota Prius C hybrid, a smaller version of the regular Prius. It garnered one of the highest scores in its 2012 debut year but dropped a significant 10 points this time around. Other cars that faded significantly in their owners’ estimation were the Chrysler 200, Hyundai Sonata, and Subaru Impreza hatchback.

In past years, CR’s survey showed that“green” fuel-efficient cars, including electrics, hybrids, and fuel-sipping diesels, have also done well as a class in owner satisfaction, even though they aren’t known for outstanding comfort or engaging performance. Especially notable is the Chevrolet Volt plug-in hybrid, which finished first in 2011 and 2012 surveys. It slipped to third this time, but its score of 91 was only one point lower than last year’s. Volt owners continue to love the car about as much now as three years ago, suggesting that the Volt has some staying power beyond its novelty.

Other perennial favorites that pleased their owners year-in and year-out include the BMW 3 Series, Chevrolet Corvette, Ford Mustang (V8), Jeep Wrangler, Lexus LS, Mazda MX-5 Miata, Porsche 911, and Toyota Prius. Year-in and year-out, these models almost always rank among the best.

At the other end of the spectrum was the subcompact Nissan Versa sedan which garnered the lowest score for the second year running. Only 45 percent of its owners said they would definitely get the bargain-priced sedan again. Other models that didn’t generate much enthusiasm in their categories are the Nissan Rogue and Jeep Compass small SUVs, Acura ILX compact luxury sedan, Kia Optima Hybrid, four-cylinder Chrysler 200, Kia Sedona minivan, and Nissan Armada large SUV.

Complete car owner satisfaction scores and ratings tables appear on www.ConsumerReports.org, today, and in the January issue of Consumer Reports, on newsstands December 3. Updated daily, ConsumerReports.org is the go-to Website for the latest auto reviews, product news, blogs on breaking news, and car-buying information. Check out CR’s ongoing Twitter feed at @CRCars.

Consumer Reports is the world’s largest independent product-testing organization. Using its more than 50 labs, auto test center, and survey research center, the nonprofit rates thousands of products and services annually. Founded in 1936, Consumer Reports has over 8 million subscribers to its magazine, Website and other publications. Its advocacy division, Consumers Union, works for health reform, food and product safety, financial reform, and other consumer issues in Washington, D.C., the states, and in the marketplace.

Category: Tesla

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18 responses to "Tesla Model S Tops Consumer Reports Customer Satisfaction Survey by Scoring 99 Out of 100 Points (w/video)"
  1. Phil Trubey says:

    Could you provide links for your articles? I can’t find the Consumer Reports report you are referencing.

    1. Eric Loveday says:

      It’s via direct email to us at the moment. We suspect the Consumer Reports article will be posted soon. Then we’ll provide the link. The actual magazine edition should hit news stands next week.

    2. Eric Loveday says:

      Press release has been added to the post

  2. Assaf says:

    How much did the Leaf and Volt score?

    1. Rick Danger says:

      The Volt and the 911 tied for third with 91 points.

  3. HVACman says:

    The good news is that now TWO EV’s stand atop the auto industry’s customer-satisfaction podium, demonstrating that the Volt’s early victories were was no fluke. All three major lines (NIssan Leaf, Tesla Model S, and Chevy Volt) were also rated above average in reliability in last month’s CR reliability report. The mass public hasn’t quite caught on yet, but the compelling performance and reliability superiority of electric drive trains has got to be catching the eye of every auto manufacturer. The revolution is on!

  4. taser54 says:

    Glad the customers are happy.

  5. V says:

    I own one and I am not wealthy. I don’t own the high end model. I try to explain to people it is something to drive this car in our age. The car is just unreal it is difficult to explain without someone actually driving one. I have to admit I thought I would experience issues with the vehicle being new. But man it is impressive what the company has done here. This is beyond Ipod or Ipad or Apple. The car is just unreal.

  6. Spec9 says:

    Well even the people who’s Teslas burned up instantly wanted another one.

    1. acevolt says:

      And now its a warranty item to boot!

    2. Foo says:

      “who’s” — hehe, your funny.

  7. Ocean Railroader says:

    What is cool about today is that I saw a new Sliver Tesla Model S driving down the highway which is the second Tesla I have seen in my area. This means that there is a black and a Sliver Tesla and a Nissan leaf running around in terms of pure EV’s with the Teslas out numbering the Leaf two to one in my area.

  8. Nate says:

    Good job Tesla for innovating a car that is selling well in its class, and that owners love. As an owner of the previous #1 on the list (Volt), I’m happy to see the Model S high up on the top. People love their EV’s and plug-ins — even owner’s that aren’t buying for environment reasons. Worth of mouth is spreading. There are many nice aspects to these cars.

  9. EQ says:

    I was zipping along (911Turbo), coming up behind a Model S. I thought WOW-that’s sweet…. Then… it just vanished. You know how trying to catch up with a light beam is somewhat of a challenge? Yeah, it’s like that.

  10. κυσομιμι says:

    If electric vehicles will ever become practical,
    battery research and development is the ultimate priority.

    Here are goals they should aim for: 
    ● A battery with twice the capacity of Model S’s high-end having the same dimensions/weight/cost
    ● A battery that costs half as much as the Model S’s high-end while having the same dimensions/weight/capacity
    ● A battery that’s half the size of the Model S’s high-end with the same capacity/cost.

    Somebody get on Kickstarter and setup a fund for this!

    Clearly, this is something we should all give a damn about.

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