Tesla Model S Battery Failure And Free Replacement Battery – Videos


“At 34,000 Miles on my Tesla Model S, I had a failure of the battery pack. Specifically, the contactor in the pack failed. Tesla replaced it with a new pack. While inconvenient, I would like to outline and display the whole ordeal. Once again, Tesla has the best service I’ve ever received from a automotive company!”

States the video description.

Road Side assistance to the rescue!

Road Side assistance to the rescue!

60 kWh Tesla Model S owner, KmanAuto, recently ran into the unfortunate issue of his battery pack failing.

We’re not trying to discourage anyone from buying a Model S (automobiles will occasionally have issues no matter how well built).  Rather, we’re focusing on Tesla’s customer service.

As you will see in the video above, Tesla Motors did everything it could to take care of Kman.  In fact, saying “going above and beyond” is an understatement.

Kman states in the video that Tesla service even took care of other things not mentioned.

This goes to show you that with Tesla, customers come first.

From the initial battery pack failure to getting his car back took exactly 3 days. Tesla provided Kman with a rental car.

Kman thought it was the wrong Model S because of how well Tesla cleaned it.

Kman thought it was the wrong Model S because of how well Tesla cleaned it.

Kman was reunited with his Model S with a brand new “B” battery pack. His new max charge has a range of 211 miles. Whats not to like about that? You can view the charging of the new battery pack in the video below.

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27 responses to "Tesla Model S Battery Failure And Free Replacement Battery – Videos"
  1. David Murray says:

    I can also assume that the rental car Tesla gave was another Tesla? That’s the best part. If I were to take in our Volt or Leaf, I’d be driving a gas car most likely in the interim.

    1. See Through says:

      Must be. They have too many unsold inventory cars to give out as loaners.

      1. Big Solar says:

        Where is this inventory? Every time I call to ask what cars they have in stock for sale its usually 0, 1 or 2 in the whole state of Florida.

      2. Mike I says:

        Actually, no. They did not have a Tesla loaner available on short notice and the service center is an hour’s drive from his house. They paid for an Enterprise location close to his house to pick him up and provide a regular car. Tesla then delivered his car back to his house and he returned the Enterprise car, with them giving him a ride back home. BTW, new USA orders for Model S are being pushed out to December due to global demand. “Too many unsold inventory” is simply false.

      3. MDEV says:

        I wish they have Tesla’s as loaners, they are sold very quick. What are your facts about your comments? How many Tesla’s are unsold and used as loaners? Troll issues here?

      4. drpawansharma says:

        I can see through your lies.

      5. Phr3d says:

        I do Try.. keep telling myself…

        feed the
        (Three LYING Tesla) Trolls…

        and knowing that a single-word response is So frowned upon here.. Poor Me.. j/k

      6. Lensman says:

        Tesla Motors not only doesn’t have “unsold inventory”, it doesn’t have inventory -period-. Occasionally a Tesla Store will sell off one or two demo cars and/or cars used as loaners by their service centers; those cars sell very quickly indeed.

        The idea that these occasionally available slightly used vehicles is “inventory” is FUD promoted on investor sites such as Seeking Alpha. The Tesla Motors stock, TSLA, is a prime target for short-sellers. It’s they who are promoting this FUD. (Tesla Motors has a 2-3 month wait for people who order new cars. It’s simply impossible for them to have any unsold cars. This FUD is an attempt to make people doubt that the demand for Tesla Motors cars exceeds the supply.)

        It would be easy to tell the difference, if you actually could take a look at these cars. Every one of them will have too much mileage on them to be sold as “new”… just as with any other demo car. Of course, when FUDdites are challenged to list the actual odometer reading of these so-called “inventory” cars, they change the subject.

        Now, that’s not to say everyone who repeats it is a FUDdite. Some may be honestly taken in by this cabbage.

    2. EV says:

      Ya my dad had to drive a crappy impala and malibu when his first volt was in the shop, it sucked

      1. Aaron says:

        I now hate going on business trips because I have to drive ICE vehicles. Even the last one I drove, a very nice Buick Regal Turbo, did not drive as well as my EV. Shifting, turbo lag, uneven power at various RPMs… it’s so nice driving an EV and not having to deal with that.

  2. mike w says:

    Glad to see Tesla is “Taking care of its customers”

  3. Big Solar says:

    I wonder if they will use 85kwh packs that are down to 80% or less to replace a bad 60kwh pak? Seems possible….

    1. Mike I says:

      It will take a long time for that scenario to be possible. There are very few Model S 85 vehicles below 90% today.

      1. See Through says:

        Also, by law, you can’t use an used part as warranty replacement. It has to be a new one.

        1. alohart says:

          There is strong evidence that for years, Honda has been using refurbished battery packs as warranty replacement packs in its 2000-2006 Honda Insights. Replacement battery packs have been built using used cells that pass certain quality tests. I doubt that Honda has been breaking state and/or federal laws doing this.

  4. El Prasito says:

    Correct me if I’m wrong, but isn’t KMan the guy who constantly (or as often as he can) super-charges his Tesla to see whether his battery pack would experience any degradation??

    (I’m not implying anything — just wondering…)

  5. Mark says:

    Yes, he supercharges ALOT, but the pack issue was just a contactor, and up to that point he had only seen 1-2 miles less range from new on 34,000 miles.

  6. sven says:

    Why replace the entire battery pack instead of just replacing the contactor, an inexpensive part? Are the battery packs not servicable at the service centers? Diverting a new battery pack from the production line to a service center delays the sale/delivery of a new Model S to a customer on the waiting list. Also, replacing the contactor would take one day at most, instead of the three days it took to replace the battery pack. It’s like getting a flat tire that’s repairable, but instead of patching it up today, Tesla gives you a brand new tire in three days. It’s great service, but at what cost to Tesla’s bottom line?

    1. Phr3d says:

      Listen to his ongoing descriptions, battery pack arrived Wed, delivery service did not deliver to Tesla service until Friday, where it was immediately installed and delivered to him.
      If I had to guess, they want a ‘broken’ battery pack to study, as there have relatively few (don’t slam me, no numbers, just street guess) so they now have a pack to diagnose and educate themselves with regarding performance and longevity against prediction/warranty. This one will be particularly interesting as it is a Supercharged Often pack, exceeding original design parameters (constant Supercharging unlikely, originally).
      MHO (no exclamation point, lol)

  7. Mark says:

    They are getting the cars back to the customer as fast as possible right now. I assume they will refurbish the parts and use them later on down the road for out of warranty customers. Maybe they don’t have all the diagnostic and repair equipment at every service centre that they do in Cali

    1. Lensman says:

      I saw a post claiming that it’s been reported on the Tesla Motors Club forum that VIN numbers on modules show that Tesla Motors is using refurbished modules for in-warranty repair.

      I’m not a lawyer, and I don’t know what the laws are regarding taking a module out of one car, having it shipped to the factory to get fixed, and then used as a replacement in a car with a similar problem. Perhaps the laws vary from state to state?

      At any rate, my understanding it that this is what Tesla Motors is doing, at least in some cases. (Maybe only in certain States?)

      TslaM does a lot of things differently. Including getting the car fixed and back to the customer ASAP, even if it winds up costing TslaM more than it would if the customer had to wait for the unit to be torn down, fixed, and reassembled in the shop.

      Also, note that to remove the Tesla Model S battery pack, all that is necessary is to remove four bolts. Swapping out the pack would be very quick and simple, if the shop has the right equipment.

  8. Anderlan says:

    He says is ICE rental goes from having no brakes to throwing through the windshield. This is exactly the same way I feel when going from my LEAF to a gas car! ..all that strong regen in the middle of the brake stroke.

  9. Anon says:

    Tesla basically reverse-aged his car… Nice.

  10. Taser54 says:

    Well I’m happy the owner got a new pack.

    The rumored use of refurbished parts (drive units) is troubling and appears to be one of Tesla’s biggest QC problems. I can see no other realistic cause for the repeated drive unit failures.

    I’m glad that Tesla did not take that approach for his battery pack.

    1. Jouni Valkonen says:

      Tesla have not had any relevant drive unit issues, expect in very early preproduction versions. That is just fud spread by an idiot stock analysist who know nothing on the technology or the car or on statistical significancies.

      It is assumed that certain percent of cars go into warranty service. But some improbable problems are just easier to fix in warranty repair than to try to go for zero failure rate.

  11. Bill Howland says:

    I wish I could get good service for my Roadster.

    An alarm came in, reported june 4th, and the service center (Columbus Ohio) had the car for 19 days.

    When it came back, the alarm (of a cooling fan under the trunk) was still in, meanwhile, they broke the heater and air conditoner controls, visibly evident by the control knobs all being disheveled.

    I keep getting the run around by the service center, meanwhile in the middle of this the service center Manger has either quit or been fired.

    I try to contact Tesla in Fremont, Ca about this, and they say they’ll have a zone manager call me back, but it hasn’t happened yet.

    1. Phr3d says:

      good news, fired the service manager
      bad news, not ‘going above and beyond’ which is what we hear most.
      Sorry to hear it Bill, that explains many of your sentiments that I have had trouble understanding.
      Good luck, mebbe tweet Elon? j/k, I wouldn’t know a tweet if it spanked me.