Tesla Claims 80% Of Repairs To Its Cars Can Be Done In The Field

JUN 10 2018 BY STEVEN LOVEDAY 14

Interestingly, Tesla has Tweeted that most of its repairs don’t actually require a trip to a service center.

Not long ago we published multiple stories about Tesla’s efforts to ramp up its service centers and mobile service fleet due to the growing number of Model 3 vehicles on the road. The automaker started a new apprentice training program and is continuing to add technicians, service centers, and mobile service vehicles.

Additionally, now Tesla is changing its mobile fleet over to use its own Model S vehicles (and perhaps the Model X and/or some type of retrofit vehicle) instead of ICE work vans.

Due in part to over-the-air updates, many repairs on Tesla vehicles don’t require a technician at all. The automaker was recently able to fix a braking issue via an OTA update without having to change out any hardware. It just required a calibration, which was performed by way of a software update. A multitude of other “fixes” are also performed regularly to Tesla’s entire global fleet of vehicles.

Added to this, as Tesla expands its mobile service fleet, most other repairs can be done on the road. Being that many people who own a Tesla vehicle may not live near a service center, added to the fact that service centers are not yet that plentiful and are known to be backlogged, increasing its mobile presence makes perfect sense. The automaker Tweeted:

Tesla already utilizes direct sales instead of the traditional dealership model to sell its vehicles. While legacy automakers and dealerships are in the practice of generating additional revenue from in-house repairs, Tesla is providing its over-the-air updates for free. Tesla does make a profit selling its vehicles, but traditional dealers make more money selling services, add-ons, tune ups, and maintenance than they do from selling vehicles.

If Tesla is able to move some 80 percent of repairs to its mobile service, this will mean less overhead and greater convenience to the customer. It will be interesting to see how the plan plays out in the future and if it results in a reduced need for service centers and lowered costs to owners.

Let us know what you think in the comment section below or start a new thread about this article on our Forum.

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14 Comments on "Tesla Claims 80% Of Repairs To Its Cars Can Be Done In The Field"

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Bunny

They need to do a much better job on body shop type repairs, if they start cranking out the model 3 in great volume, it’s going to be much different than the $90,000 second car type household crowd. You can’t hold hostage an everyday driver for 16 weeks to get your car out of a body shop.

R.S

Especially if repairs already take long and the amount of cars on the road is exponentially growing, the body shops need to grow over exponentially, to actually improve service.

Pushmi-Pullyu

More realistically, Tesla needs to have more actual Tesla shops doing body work, rather than farming that out to third parties. Tesla also needs to develop better logistics so that shops are not left waiting for weeks to get parts.

Elon said at the recent Stockholders’ Meeting that he wanted “same-day” body repairs to become the norm. I seriously doubt that’s a realistic goal, but if Tesla works hard toward that goal, hopefully they can get body work down to something not much longer than the norm for car bodies made entirely out of mild steel.

Kdawg

In Michigan (where I am), they may need to farm out to a 3rd party as they aren’t allowed to have service centers, AFAIK.

theflew

The problem is it’s going to be the 20% that take up 80% of the time in the service center.

Ashley

Congratulations to Tesla for over-hyping the facts from its Department of Spin. The truth is of course somewhat different. For example, in Latvia, there is no service centre anywhere in the country, no mobile service, no over-the-air updates because it’s outside the coverage area, no superchargers and not even a single Destination Charger. So what if the Tesla owner took their car to the neighbouring countries of Estonia to the north of Lithuania to the south? Again, no service centre, no mobile service, no superchargers and no over-the-air updates. So regarding the buying experience, it must be the worst in the world and would require travel across for countries to The Netherlands to pick-up the car and then drive in excess of 1,000 kms to get back home, with no access to service or support once you’ve arrived. Tesla ought to take a look at how traditional auto makers treat their valued customers, from which they should try to learn. A good product with non-existent support is not a good solution.

Pushmi-Pullyu

So what you’re saying is, if you live in Latvia or Estonia, then buying a Tesla car isn’t a good idea. You can probably say the same about other makes such as Alfa Romeo, Lamborghini and Bugatti.

But nobody is writing posts to social media bashing those car makers for not having service centers in impoverished nations of eastern Europe. Why is that? Oh, yeah… it’s because there are not massive numbers of people short-selling the stock of those other small auto makers!

eject

But with those other cars you don’t need to be a fancy Tesla approved mechanic. You just order the parts you need and they will send them.

Adam

If you took a car under warranty to a non-authorized repair center for anything but basic maintenance it would void the warranty. No one who owns any type of moderately expensive car would risk taking it a non dealer under warranty. So if you buy a car that doesn’t have dealers in your area then that’s really your problem.

Also, you can buy parts for a Tesla if you own one and it’s not salvaged.

Tom

Auto makers cannot by law make yuo have repairs done by the dealer,and by law they cannot void your warranty if you do use other repair shops.

Ashley

Yes, I agree that Lamborghini and Bugatti don’t sell in Baltic States because like Tesla they provide no pre-sales, aftercare or sevice to prospective customers. Alfa Romeo do provide such services, so these cars sell because they are supported with available service, something not provided by Tesla.

I doubt that there are any Tesla shareholders or short-sellers in Latvia, so I’m not sure what your point is there. Likewise the same applies to other small motor companies – share trading is almost non-existent in Latvia. But since you refer to our impoverished people, I’m sure I need not remind you that we do not need to put import tariffs on aluminium and steel to protect the impoverished people in TrumpLand.

Ron Swanson's Mustache

Not sure if parody…

(⌐■_■) Trollnonymous

So if you’re stupid enough to buy a Tesla knowing “no mobile service, no over-the-air updates because it’s outside the coverage area, no superchargers and not even a single Destination Charger. ” (and it sounds like you are stupid enough) then it’s Tesla’s fault?

How dumb are you?

notting

My uncle can do even 100% of repairs in the field[1]. Ok, what he does hasn’t anything to do with banana software “repair”.
Where are the stats (of that 80%) what can be done in the field? Or at least examples?

“Tesla does make a profit selling its vehicles, but traditional dealers make more money selling services, add-ons, tune ups, and maintenance than they do from selling vehicles.”
I can’t find information about in the field repairing costs anymore. The last time I saw something concerning that, it was 1EUR/km distance from the next service center to the customer, but at least 100EUR. So Tesla obviously earns the money that way.

notting

[1] He’s specialized in repairing cracks in or if necessary replacing windscreens.