Our Conversation With Smart Boss: Electric Drive A Hit In US, Consumers Love Renting Batteries, And Future Plans

JUN 14 2013 BY JAY COLE 11

The smart ED Rolls Off The Line In France

The smart ED Rolls Off The Line In France

Exactly a year ago this week, the smart fortwo Electric drive went into production in Hambach, France, and just last month (May 10th) it was launched in the US.   In the car’s first partial month of sales, smart sold 60 copies of the 68 mile EV, the third best debut month of any BEV in the US.

Open-Top Fun Starts At $28,000

Open-Top Fun Starts At $28,000

But what of the car’s debut?  Was the 60 sold good or bad?  How did consumers respond to smart’s US industry first battery rental program?  Is the American car buyer looking for a convertible EV?  What about the future?

Generally we pride ourselves on knowing the answers to these kinds of questions;  but when it comes to smart, we found ourselves coming up a bit short; after all, we never had reason to contact them before now.

So, using month end sales reporting as an opportunity to reach out, we asked smart if they would be so kind as to not only break out electric fortwo sales from conventional ones for our report, but if they would also be willing to do a little Q&A with us.

Mark Webster - Overseer Of The smart Brand In The US

Mark Webster – Overseer Of The smart Brand In The US


It turned out that by the time our request got circulated, we had already reported that smart had sold 60 copies in the ED’s first month (it is kind of what we do)…and our response back from the automaker was that they already knew we had the numbers reported, (as smart apparently reads the site – (we) saw them in the grid for the May story,”) but that they had set up some face-time for us with smart USA boss, Mark Webster.

Excellent, we already love smart even before we talk to them!

Officially, Mark is the GM of smart under Daimler, and just recently took over the job in May, with his official duties listed as “Mr. Webster oversees all business operations for this iconic brand in the United States.”


Q & A With Mark Webster:

Perhaps you could give us some background on the smart ED launch in the US

We just launched it (the smart ED) in the 8 ZEV states that we have dealers in.  In seven of them we launched on May 10th, and in California on May 17th.  And we have gotten off to a great start with 60 sales last month, that was right were we expected it to be…and we expect it to grow each from there

So looking ahead, and at your current total sales for the smart brand at about 600 to 800 units a month (gas + electric), you are looking for the smart ED to range between 10% & 15% of that?

Yes, well we will go with a 50 state launch in October, so we expect a little bit of an increase for October, but for right now we will just be in those 8 states and probably get a little bit more than those 60 per month until October, then we think it will go up a little bit after that.

(Of interest: Originally it was expected the smart ED would go nationally in September…but not a big slippage there)

UPDATE (October 2013):  Bigger slippage has seen that national rollout move into early 2014

2014 Smart ED Interior

2014 Smart ED Interior

smart is the first US automaker to offer battery rental, and it is still early with only 60 units sold to date, but just based on the early returns, how are US customers receiving the battery rental program ($80/month), as part of buying and leasing the car?

Of those 60, it is about 53, or about 90% (who opted for the “Battery Assurance Plus” program) .  Customers are really seeing the value in that.  If you look at it like you are buying an Apple computer or a cell phone and the manufacturer was guaranteeing the battery, because a lot of times that is what people are concerned about, that is what we are doing, and provided free maintenance, and providing that replacement guarantee.

Both our dealers and our customers love the idea, and it has been received very well.

That is a very high percentage, much higher than we expected actually.

Lets say you buy the car, its $25,000, but if you are going to rent the battery, the price goes down to $20,000 ($19,995), so you would have to hold it for 5 years to gain back that rent.  So in any form, lease or rent, it makes sense.  We offer a very favorable lease from $199, (with the battery rental program) it is $119 plus the $80…and there is unlimited mileage warranty on the battery itself.   Not on the vehicle itself, but on the battery.

So it is fair to say that everyone who is leasing the vehicle is just naturally opting for this program because they are intended to pay $199 a month for 36 months, so why not opt for the battery rental inside of the lease.  Is that fair?

Exactly.  And in California especially, we and other manufacturers have a very high lease rate, so it works well.

BRABUS smart EDs On Sale Now In Europe (improves performance by about 10%, and adds lots of visual and comfort enhancements)

BRABUS smart EDs On Sale Now In Europe (which improves performance by about 10%, and adds lots of visual and comfort enhancements)

Moving to Europe, we see that smart internationally sells the BRABUS Edition of the smart ED, (with some augmented styling and added performance for €6,310.00 ~$8,000 USD more), any thoughts of plans for that in the US, or will that be a Euro-only offering?

Well, we have the BRABUS trim edition here, which is part of the personality of smart.  We have a great relationship both here (in the US) and worldwide with Brabus, but as of right now we are not going to offer the BRABUS powertrain version, just the trim level version.  Some of our dealers offer that, and do very well in special markets, like Miami and Los Angeles.

Currently smart is the only EV maker offering a convertible or a “Cabrio” version (from $28,000).  How are customers receiving that option so far?  Are customers leaning more to the convertible or the standard coupe?

The coupe has been more popular, but I was just talking to one of our dealers in San Francisco and the convertible is doing very well too.   I would argue, and you can verify this, that it is the least expensive electric vehicle on the market so far (laughs).  So when you think about spring-time and the urban environment with the top down, and electric, and being good for the environment, it is all good.

So of the first 60 sold, and looking ahead to future sales and the convertible, you think it will be/was around a 50-50 split, a third, or…

No.  I can give you the exact numbers, its about 25%, in the first month we sold 13 of them.

How strong are sales in California compared to the other 7 states?

They (Californians) are the early adopters.  I would say, just off the top of my head, 40% of our sales are from California.  We have 10 of our current 28 (electric) dealers out there, and they (the customers) are the most engaged, they are really loving it.

Editor’s note:  In actual fact, Mr. Webster got back to us later via email to break down smart’s first 60 sales by state and 32 (53%) were sold in California in May, despite 7 fewer selling days than the rest of the available states.


A Shortened Renault Twingo Does Some "Mule Duty" Last Year For The Upcoming Next Generation smart fortwo

A Shortened Renault Twingo Does Some “Mule Duty” Last Year For The Upcoming Next Generation smart fortwo (via speedlux.com)

The smart ED has just completed its first year of production worldwide, but the next generation gas version is in development now, and switching to the Renault A platform.  From your end of things, will the smart ED carry over to that platform, or will smart overbuild (current ED inventory), so you will have this model for the next couple years?  Is there plans for the smart ED already for the next generation?

(The standard version release for) Europe is next year, and we are early 2015….the smart electric vehicle, we will have that a little bit longer in the current model form, just because it is expensive to produce.

But you still expect that to continue the smart ED over to the new platform sometime in 2015?

Yes.  We are committed to an electric vehicle with smart.



Over the years, we have spoken to a lot of executives, and often times we come away with the feeling that an automaker is not as enthused about plug-in technology as we are;  however, in talking to Mr. Webster and his team the past few days, this certainly can not be said of smart.

Perhaps the reason for this is that the electric drive version of the fortwo could easy account for 1 in every 5 or 6 vehicle sales at smart, and likely upwards of 25%-30% of the overall revenue for the brand in the future (unlike all the other major players not named Tesla), but regardless as to the why, it is refreshing to hear a company honestly be excited about an electric future.


Categories: Smart

Tags: , ,

Leave a Reply

11 Comments on "Our Conversation With Smart Boss: Electric Drive A Hit In US, Consumers Love Renting Batteries, And Future Plans"

newest oldest most voted

Too bad they didn’t send an engineer too. Could have asked some technical questions.

1) Why not a 6.6kW charger?
2) Why not DC quick charge?
3) Why only a top speed of 78mph?
4) The motor is water cooled but is the battery? If not why?
5) What about battery heating and what kind of range can be expected in cold weather?

I probably have more… but haven’t had my coffee yet.

Well, (3) is just a function of the motor. Power output and speed has gone up for each 42ED iteration (we are on iteration 3).

(1) and (2) are major fails. Is it really that bad? They don’t even have one or the other?! Find somewhere to sleep over or don’t ever leave town?

(speed is associated with motor power which is in turn dependent on battery pack size, which has also gone up each iteration)

1) The Smart is designed in Germany, where single phase power drawn (phase unbalanced load) from the grid is limited to 4.56 kVA (It’s a limitation only in a few european states, France, UK, Norway ect. allow 6.6 kW single phase).

2) In Europe, you can order the Smart ED with a 22 kW AC 3-phase type 2 charger, costs additional 3000€. That’s why they don’t support DC charging.

Why is 78 MPH a limitation? Most speed limits are still 65 MPH.

Someone scoffed when I told them the top speed of my i-MiEV is 81 MPH. I asked, “Do you really need to go faster?”

Top speed is about as meaningless for regular EVs as 0-60 times.

78 MPG will get you ran over on the local interstate highway I drive every day. If you aren’t able to do 80 + you better stay home.

“Lets say you buy the car, its $25,000, but if you are going to rent the battery, the price goes down to $20,000”

Hey, if I rent the battery, do I get the $7500 credit on the car? Because it’s based on battery size. And I’m renting the battery, remember?

That is an interesting question Anderlan.

Obviously, the credit is still captured in a full lease or lease/rent scenario, and as well in an outright purchase at tax time…but inside a purchase at $19,995 and a $80 battery rental I’m not sure how they might shake out.

I’ll give smart a call and make an inquiry on this (or maybe someone who has already looked into buying one will enlighten us in the meantime)

…and I’m back. Here is what they said:

Hi Jay,

Got the answer for you!

If a customer chooses to purchase the vehicle (and rent the battery),they are eligible for the $7,500 credit (to the extent that they qualify for it).

Have a great weekend

…so kind of a nice way to defer part of the cost of vehicle if you are ok/prefer the battery rented.

I would say yes, because you are driving a 100% EV. There’s no way to drive using gas w/this car, so the battery size becomes irrelevant. And there’s no way to drive this car without a battery, so leasing the battery also becomes irrelevant.

I pre-ordered a Smart ED coupe about a year ago (when EPA numbers were not published and prices undefined). When the San Francisco dealer called me for the delivery, I could not believe their offer: $2,000 down (to get a Leaf or a Spark EV or a Fiat 500ev it’s $1,000) and $199 / month. What are they thinking? The Smart ED has a shorter range, only 2 seats… And the lease price is higher than these 3 great competitors? Well, I doubt a this price Smart is going to be successful in already very competitive EV markets like CA… For now, and waiting for he delivery of my Fiat 500ev, I will keep my gas Smart for a few more weeks…