Problem classification: Severe

Car owner: Marc Bayon, France

Marc Bayon uses a Kärcher pressure washer to clean his cars. He has been doing so for years. His 2014 Ford Fiesta never had a problem with that. His Tesla Model 3 did. At a distance of 15 cm, he saw the paint simply peel. 

“When I washed it one week ago, I lost some paint. Then I checked the paint and I noticed some places with deep marks in them. It really confused me. I had a lot of cars and I have never seen that before.”

Afraid of the winter in France, Bayon already repaired that and will talk to Tesla, possibly to see if the company will reimburse him or propose a different repair.