NIO ES8 Immobilized After Starting Over-The-Air Update On Highway

FEB 1 2019 BY MARK KANE 20

It sounds like a joke, but it’s not

Over-the-air updates are a useful feature, but not while driving. One of the NIO ES8 drivers found out about it in a hard way, as he tried to update software being in a traffic jam.

The Chinese manufacturer advises to park the vehicle when starting the update, but we are surprised that an over-the-air update was technically allowed when the car is in Drive mode.

The result of the experiment was pretty bad, as the car became immobilized on the highway and wasn’t even able to move, which worsened already big traffic.

Interesting is that NIO’s representative was on-board with the driver, who tested the ES8 before purchase.

“The car was stopped in traffic when the driver triggered the update, a spokesperson for NIO told The Verge in an email, but it should have been obvious what was about to happen, they said. “Before users start to upgrade the software, they receive a clear notice explaining that users need to park their cars during the upgrading and the car’s relevant functionalities will be shut down,” the spokesperson wrote. “The upgrade takes several steps, including entering the password and confirmation. The user tried to engage the upgrade while she was caught in a traffic jam.””

Source: Bloomberg via The Verge

Categories: NIO

Tags: ,

Leave a Reply

20 Comments on "NIO ES8 Immobilized After Starting Over-The-Air Update On Highway"

newest oldest most voted

“Before users start to upgrade the software, they receive a clear notice explaining that users need to park their cars during the upgrading and the car’s relevant functionalities will be shut down,”

Sounds like user error to me, but it should still not allow the update as long as the vehicle is in drive. 😛

You can shift into park in some Chinese traffic jams. Heck, you can leave your car and walk to get lunch in some of them.

I think a better solution would be that the update can only be initiated if the vehicle is actively plugged in to a powered charger.

Yes and no because what if you are at a friend’s house with no charger and need to update your car?
I mean realistically this probably won’t happen but you never know these days.

Yeah, this is the critical question. If the car was in park then the NIO might not be really at fault.

That said, perhaps the warning message was not that clear. Tesla’s message gives you a estimate of how long the update will take and then makes it clear that the car would be immobilized at that time.

I suspect the warning message was not clear about how long it would take or that it would be immobilized.

there’s a Tom Petty song … it could be the theme song for this article’s subject matter … “You’re jamming me!” Let’s add another line … “You’re jamming me little EV” !!

> Interesting is that NIO’s representative was on-board with the driver

That single fact immediately rules out the excuse of naive user error. The NIO rep should have freaked out and stopped them from proceeding way before they got to the final confirmation button. The fact that they didn’t means that the blame rests with NIO.

Blame for the hole in the software lay with Nio regardless of who was in the car. The representative’s presence just means he was unaware of the ramifications. Now he knows! 🙂

Do try this, at home.

So was it a man or a woman who attempted this? The first sentence says it was a he, but the last sentence says it was a she.

What do you expect out of broken Chinese?

Are you insulting the LGBTQFSMR community?

Binary, switching genders from moment to moment.

But in reality, we all know it was blonde woman claiming to be man, and then found out.

Maybe he was updating himself at the same time?

Perfect example of IT engineering QA we can expect on these cars. Regardless of who did what the update should never start while in Drive!

Seems it could easily be geofenced as well, or a simple precaution like it will start 5 minutes after putting it in park (so it doesn’t start when you stop at a light, put it in park, and decide to go do an update).

Why did she or he know the password for the car to start the upgrade?! I thought the driver was driving a test car? It‘s a bit vague to my mind. I mean, I can‘t imagine „p]olice officers came, one group after another, yet we could not even wind the window down.“ https://www.theverge.com/2019/1/31/18205774/nio-ota-update-traffic-china-es8
And why is it in all news that one single car blocked traffic while upgrading in china?
There were no knews about a tesla crashing into a firetruck while on autopilot. You only read what you are supposed to 😛

Maybe, like TV News, in print, is also “Programming?”

That’s why I’d avoid Chinese cars…

You’d have to be 2 bob short of the full quid to perform a systems update on an EV in a traffic jam. I’m normally terrified doing one on my phone.