Tesla is working to decrease service wait times by offering in-car problem diagnoses and pre-ordering of necessary parts.
Tesla has received many complaints when it comes to service. This is not to say that the automaker's owners aren't very satisfied overall. And, fortunately, most Tesla vehicles rarely need much service overall, especially compared to ICE cars.
However, in the past, when owners did need service, depending on their location and the specifics involved, a long wait time could be expected. This has become especially true with the massive influx of Model 3 deliveries.
Fast forward to the present and Tesla's over-the-air software updates are coming to the rescue once again. Now, the Silicon Valley electric automaker's global fleet has not only the power to diagnose issues, but also to specify what parts may be needed.
This means owners are made aware of potentially what problems the EV is undergoing, but also which parts Tesla should order ahead of your Service Center visit.
Of course, if the issue is dire, you may need to get the car in for service right away. But, in many cases it may be able to wait a bit. So, with the latest update, you can see the problem, order the parts, and schedule your service at a later date. Hopefully, this is just another step to provide a better overall experience for Tesla owners.
Teslarati recently shared Reddit member u/houston_wehaveaprblm screenshot of the new update. It reads:
“An unexpected condition has been detected with the Power Conversion System on your Model 3. A replacement part has been pre-shipped to your preferred Tesla Service Center. Please use your Tesla Mobile App or your Tesla account to schedule a service visit appointment now.”
To see the actual screenshot and more details, please visit the source links below.