Interestingly, Tesla has Tweeted that most of its repairs don't actually require a trip to a service center.
Not long ago we published multiple stories about Tesla's efforts to ramp up its service centers and mobile service fleet due to the growing number of Model 3 vehicles on the road. The automaker started a new apprentice training program and is continuing to add technicians, service centers, and mobile service vehicles.
Additionally, now Tesla is changing its mobile fleet over to use its own Model S vehicles (and perhaps the Model X and/or some type of retrofit vehicle) instead of ICE work vans.
Due in part to over-the-air updates, many repairs on Tesla vehicles don't require a technician at all. The automaker was recently able to fix a braking issue via an OTA update without having to change out any hardware. It just required a calibration, which was performed by way of a software update. A multitude of other "fixes" are also performed regularly to Tesla's entire global fleet of vehicles.
Added to this, as Tesla expands its mobile service fleet, most other repairs can be done on the road. Being that many people who own a Tesla vehicle may not live near a service center, added to the fact that service centers are not yet that plentiful and are known to be backlogged, increasing its mobile presence makes perfect sense. The automaker Tweeted:
Awesome! Our mobile service fleet is growing every week – turns out 80% of Tesla repairs don’t even require you to visit a service center https://t.co/mLNdDEPCt3
— Tesla (@Tesla) June 5, 2018
Tesla already utilizes direct sales instead of the traditional dealership model to sell its vehicles. While legacy automakers and dealerships are in the practice of generating additional revenue from in-house repairs, Tesla is providing its over-the-air updates for free. Tesla does make a profit selling its vehicles, but traditional dealers make more money selling services, add-ons, tune ups, and maintenance than they do from selling vehicles.
If Tesla is able to move some 80 percent of repairs to its mobile service, this will mean less overhead and greater convenience to the customer. It will be interesting to see how the plan plays out in the future and if it results in a reduced need for service centers and lowered costs to owners.
Let us know what you think in the comment section below or start a new thread about this article on our Forum.