North America’s biggest electric motorcycle marque rolls out safety recall due to finicky electrical system
Electric Motorcycle purveyor Zero has just announced a product recall for more than 200 2012 model year machines. Sadly, unlike previous Zero recalls this one can’t be fixed via a firmware update. The current recall stems from what Zero claims is an issue with the cell pouches inside the bikes’ battery packs. As the packs rub up against its housing/holder, wear can occur overtime which allows humidity to get inside the pouch and cause a potential electrical short within the battery—a problem that can reportedly cause a fire.
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Zero is warning all owners of affected models to NOT ride or even charge the faulty bikes. Zero Motorcycles’ dealers will pickup and fix the bikes at no charge to the owners. Affected owners will be notified by Zero, and the company is giving customers the option to have their machines fixed, or bought back—including a financial trade-assist program towards a newer model year Zero.
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The recall is expected to commence by the end of April, 2018. Owners may contact Zero customer service at 1-888-841-8085. Zero’s number for this recall is SV-ZMC-018-383. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236, or go to www.safercar.gov. The NHTSA Campaign Number is 18V215000.
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This recall/buyback is expected to cost Zero a massive amount of money. Fortunately the company has ample funding and has recently inked multiple deals with other OEMS. Hopefully for the EV industry, this will be Zero's last recall for at least a couple years.