Is Tesla Service Center growth on par to meet Model 3 support needs?
Aside from Supercharger availability, whether or not the multitude of new Model 3 owners will be able to get timely, high-quality service, is paramount. If the Supercharger network can't keep up, most people can just charge at home, or at work, or elsewhere. If the service centers become an issue, there may be many new Tesla owners up a creek without a paddle.
Tesla Rangers to the Rescue!
Ben Sullins of Teslanomics explores this question in detail. As usual, he compiled the necessary data into spreadsheets, to see just how well Tesla will fare when the Model 3 comes along. Sullins used Tesla Motors Club forum information related to quarterly Tesla sales and quarterly service center expansion.
Sullins' interactive tools allow this to be divided by region, which is much more telling than just looking at general numbers. He overlays the collected data to show the growth trends. The data shows that, thus far Tesla is keeping up, and the future looks promising.
Tesla just announced that it will be moving to faster, cheaper, more efficient online technician training, which points directly to expansion. Sullins also mapped Tesla Service Center job postings. The automaker will also eventually move to the use of self-driving to expedite repairs. Tesla uses its mobile ranger service as well, to reach remote locations, and to lessen the load on service centers. According to Tesla (via Teslarati):
“Ahead of the Model 3 launch, we are re-engineering and expanding our operations as weanticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office. In February, we opened a 168,000 square foot vehicle delivery center in Hong Kong; and we plan to accelerate expansion of the Supercharger network this year, starting with doubling our number of North American Supercharger locations in 2017.”
Video Description via Teslanomics by Ben Sullins on YouTube:
The fleet of Tesla owners continues to grow. With growth comes the need for access to service centers and Tesla vehicle support. This week, we explored just that topic. We looked at how the Tesla Fleet is growing and the ratio of service center support.
With the help of our friends at Tesla Motor Club, we visualized a side-by-side comparison of the data. You can explore and interact with this graph via the link below. The findings are particularly interesting as ownership growth and service center availability are trending together.
Much of our interest with this subject centers around the launch of the Model 3. Where will service centers be popping up? And, how convenient will they be to us Tesla owners? According to recent Tesla news, Tesla is expanding their service center locations – and offering mobile service. For instance, as mentioned in a previous video, I had issues with my Tesla’s windshield wiper and had to have the battery replaced. Tesla mobile service came out to my house to resolve the issues – and for FREE!
This data is particularly interesting from a growth perspective. It’s insightful to understand how ownership correlates to the availability service centers. Check out the above video to learn more.