Tesla has long been criticized on the service front for long wait times for routine work. This will certainly become more an issue once the Model 3 hits the market in volume.
Tesla has decided to take action prior to the launch of the Model 3.
In the automakers earnings announcement yesterday, Tesla laid out some general plans for the service side of its operations. According to Tesla, “reengineering and expansion” of its service operations are coming soon.
Tesla's immediate goal is to reduce wait times to “less than one day by the end of the first quarter of 2017."
The automaker stated (in its earnings announcement):
“In Q4, we reduced service backlog in our busiest markets by 25%, and by year end we had increased the number of cars serviced per day by 45% since Q3’16, and by 95% since Q1’16. In fact, we are on track to reduce the global average wait time for vehicle service to less than one day by the end of the first quarter of 2017.”
“Ahead of the Model 3 launch, we are reengineering and expanding our operations as we anticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office."
It'll be essential for Tesla to provide timely service, especially for the Model 3 due to it likely appealing to a broader audience of buyers who are accustomed to in-and-out stops at dealerships with the other vehicles they currently own. Waiting weeks of months for repairs will not fly when the masses start taking delivery of the 3.