Growing pains is more than just a popular 80s sitcom. It's a term that, at some point in time, can be applied to just about any relatively new company out there, including Tesla Motors.
Tesla Being Serviced
Tesla is currently struggling to provide quick service to customer vehicles due to service centers being overwhelmed with the volume of vehicles they are tasked with handling.
As Automotive News reports:
"Tesla Motors is expanding quickly, and current vehicle owners have front-row seats to witness the small automaker's growing pains."
"Model S and Model X owners report long waits to schedule service appointments -- from routine checkups to more pressing issues such as faulty door latches and suspicious engine noises."
How long are these waits? Well, there are extreme examples out there, which we won't touch upon here, but typical wait times for appointments to get vehicles fixed for minor items like faulty door latches or a window that doesn't operate properly, seems to be 7 to 10 days.
In contrast, a repair such as the two mentioned here would usually be handled same or next day by a conventional dealer.
Tesla Store/Service Centers (like this one in Dublin, California) may need to be greatly expanded, or companion facilities built to accomodate future Model 3 sales
Automotive News adds:
"There are 61 service centers operating in 24 states, with 10 additional locations listed as "coming soon" on Tesla's website."
That won't be nearly enough when the Model 3 hits (and it's not even close to enough right now) though with production capability of 500,000 units annually in the next couple of years.
So, what's Tesla to do? Start training techs and constructing hundred of additional service centers now? Outsource repairs to qualified indepedent shops? Hopefully Tesla has a solution already in the works. If not, a one week wait could turn into one month or more when the Model 3 comes out in volume.
Source: Automotive News