Consumer Reports Selects Tesla Model S as

Consumer Reports Selects Tesla Model S as "Best Overall" Automobile of 2014

"A revolutionary car from an innovative automaker, the Tesla Model S has garnered much attention for its accomplishments as a ground-breaking, 21st-century car. For its impressive performance in our tests, strong safety marks, and decent reliability so far, the Model S earned Consumer Reports’ recommendation. But over the last 15,743 miles, our test car has developed many minor problems that merit some reflection."

That's the opening graph from Consumer Report's latest Tesla Model S article titled "Consumer Reports' Tesla Model S Has More Than It Share Of Problems" and subtitled "Chronicling Glitches in This Luxury Electric Car."

What are those glitches? The Model S owned by Consumer Reports with 15,743 miles on the odometer has experienced the following problems:

  • For instance, we had a problem with the automatic-retracting door handles, which were occasionally reluctant to emerge from the coachwork so we could open the driver’s door. Tesla fixed that with an over-the-air programming update beamed to the car.
  • Just before the car went in for its annual service, at a little over 12,000 miles, the center screen went blank, eliminating access to just about every function of the car, including popping open the charge port. 
  • a creak emanating from the passenger side roof-pillar area, disassembling and refitting some trim panels.
  • One of the buckles for the removable third row had broken
  • replaced the front bumper carrier hardware
  • replaced our 12-volt battery, the HVAC filter housing, and the powertrain battery’s coolant pump
  • front trunk lid wasn’t responding to the release, which is a virtual button on the central screen
  • Tesla-supplied adapter for non-Tesla EV chargers come apart
Most all of these issues were handled under warranty at no cost.  And Consumer Reports praises the level of service Tesla provided, but wonders:

"Given the number of bits and pieces Tesla has replaced on our car, it might be tempting to guess that its reliability score will go down. The reality is, it might—depending on the frequency and severity of problems reported by our subscribers and whether they show that reliability is below average."

"Along with the rest of the motoring world, we anxiously await the conclusions of our latest reliability analysis due this fall."

The 2012-2013 Tesla Model S has an average reliability rating, according to Consumer Reports' annual survey.  The new survey will be released this September and will include 2014 Model Year Tesla Model S sedans.

Source: Consumer Reports

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