Musk: Tesla Service Loaners Will Be Loaded Model S, X P100D
Tesla CEO Elon Musk says that Tesla owners will soon “hope service takes a long time.”
A rather odd statement if taken out of context.
Let’s add context then.
Tesla’s repair service has been spotty in terms of timeliness. Huge delays and wait times have been widely reported. Tesla has attempted to address this issue several times in the past and has taken numerous different approaches (see links below for some examples):
It’s obvious Tesla is taking this delayed service concern quite seriously, but with an influx of Model 3s soon to hit the streets, how will Tesla respond?
As outlined during yesterday’s Q1 earnings/conference call, the main approach will be to “add nearly 100 retail, delivery and service locations globally” and to open up additional third-party body shops.
But will that be enough? Probably not.
Never fear, Musk has a more creative solution. Musk says that soon all loaner vehicles will be fully optioned (with Ludicrous too) Model S and X EVs. By doing this, most Tesla owners who take their vehicles in for repair will actually get a loaner that’s specced higher than the vehicle they currently drive. Musk believes that this will make lengthy waits enjoyable because you’ll get an extended time behind the wheel of a top-spec Tesla.
“Our policy for service loaners is that the service loaner fleet will be the very best version of a Tesla that is available. If you have a Model X that comes in for service, the service loaner you will get will be the absolute fully loaded state-of-the-art P100D Ludicrous … Model X that we have. Same for Model S.”
“It will be the kind of thing where you hope service takes a long time because you have the absolute top-of-the-line as a service loaner.”
“Ahead of the Model 3 launch, we are reengineering and expanding our operations as we anticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office.”