InstaVolt Second Only To Tesla Supercharger In Customer Satisfaction

OCT 14 2018 BY MARK KANE 6

InstaVolt is a go-to network for on-the-go fast charging in the UK.

According to the largest customer satisfaction survey of its kind, conducted by Zap-Map in the UK among more than 1,500 EV drivers, the Tesla Supercharging network received the highest overall score. However, we must remember that Tesla’s chargers are a manufacturer-specific network.

In the case of other charging networks, capable of serving multiple different brands, the winner is InstaVolt, apparently not far from Tesla, with:

  • 88% of users were satisfied
  • 65% of users were very satisfied

We are happy to see that a general charging network is getting high notes, especially since they have a tougher business model than Tesla with different car models and commercial service (Superchargers for Tesla are an important auxiliary service for the main product, without the need to earn anything besides covering electricity costs).

InstaVolt (chargers map) describes itself as the UK’s simplest, fastest growing, and most transparent electric vehicle charging network:

  • 50 kW DC fast chargers
  • £0.35/kWh
  • 24/7 driver support

“Respondents reported the stations’ ease of use and contactless card payment solution as just some of InstaVolt’s industry-defining features.

Unlike many other charging networks, InstaVolt’s chargers are available to use on a pay-as-you-go basis with no prior registration, membership or monthly subscription fee required. Users simply tap their contactless credit or debit card to commence a session, charge-up and go. Users are charged only for the electricity they use on a pence-per-kilowatt hour (kWh) basis, removing complicated pricing structures and fixed fees.”

InstaVolt CEO Tim Payne said:

“From the outset we’ve set out to enhance the charging experience, with ease of use, reliability and charger performance being top of our objectives. We’re thrilled with the reception we’ve received from our customers, many of whom tell us that InstaVolt is their go-to network for on-the-go charging. By offering a rapid-only network with the highest levels of customer service and reliability, drivers turn up to an InstaVolt charger confident that they’ll be back on the road in minutes.”

Dr Ben Lane, CTO and co-founder of Zap-Map said:

“EV drivers are acutely aware of the different levels of service offered by UK charging networks and have strong opinions as to what constitutes a high-quality charging service. InstaVolt’s score in this survey shows the company is providing the simplicity and level of service that drivers demand.”

Categories: Charging

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6 Comments on "InstaVolt Second Only To Tesla Supercharger In Customer Satisfaction"

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I’d love to hear about how other charging networks scored in this survey. No other network scores are given (only that Tesla Supercharger scored higher and others lower) and no link to the survey results that I can see.

I should add though that this site is not looking as good as years ago. No link to the original source anymore, “news” from October 3 reposted on October 14th, Evanex fluff pumping.

How is 65% very satisfied and 88% satisfied “not far from Tesla”, which got 93% very satisfied and 96% satisfied?…

My thinking also. 96% might be the low end of acceptable in the future. I wonder what the 4% unsatisfied was for? Wait times?

£0.35 per kWh is $0.47 USD per kWh.
We do well to keep in mind here in the US that our prices really aren’t bad at all, and are in fact in line with DCFC network providers around the world.

For example, some are having a fit at Electrify America’s $0.30 per minute pricing. (There is also a $1 session fee).

Charging at an average rate of 45 kW translates to $0.45 per kWh. A LEAF will likely be slower and average around 30 kW during a charge session, but it could be argued that LEAF’s aren’t well suited for longer distance travel, precisely because they have limited range and charge slower, even when they are using 150 kW Electrify America fast chargers.

It’s really good to see Instavolts customer service track record. Here’s to hoping networks here in the US get to the point they can be relied upon and easy to use.