Here’s The Alert You’ll Receive If You’re Plugged Into A Tesla Supercharger After Charging Is Complete

DEC 17 2016 BY ERIC LOVEDAY 57

Tesla Supercharger Alert

Tesla Supercharger Alert – Image Via Mayank Pandya

Supercharger Alert - Via Mayank Pandya

Supercharger Alert – Via Mayank Pandya

Late last night, news broke of Tesla implementing a fee for vehicles still plugged into Superchargers after charging is complete.

The fee, $0.40 cent per minute in the U.S. (starting five minutes after charging is complete), was apparently implemented immediately. Evidence of this immediate implementation comes to us via a post in the Tesla Model X Owners Group on Facebook.

As of 6:44 PM in California, the notifications were already being pushed to smartphones of Tesla Model X and S owners. Here’s how Tesla describes the notification process:

How do I know when I’ve incurred an idle fee?

The Tesla mobile app notifies you both when charging nears completion and again when fully done. Additional notifications will alert you when idle fees are incurred.

Tesla wasted no time in taking action and the general sentiment seems to be that this was long overdue.

UPDATE:  Tesla CEO Elon Musk has already decided to alter the program a bit to be less harsh to owners, noting that no fees will be charged if the Supercharging station is not in high demand while parked after a recent charge.

Musk's Tweet On Updated Supercharger Fee

Musk’s Tweet On Updated Supercharger Fee

More details on the fees in the press release below.

Supercharger Idle Fee

We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots. To create a better experience for all owners, we’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.

We envision a future where cars move themselves once fully charged, enhancing network efficiency and the customer experience even further. Until then, we ask that vehicles be moved from the Supercharger once fully charged. A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.

The Tesla app allows owners to remotely monitor their vehicle, alerting them when their charge is nearly complete and again once fully charged. For every additional minute a car remains connected to the Supercharger, it will incur a $0.40 idle fee. If the car is moved within 5 minutes, the fee is waived. To be clear, this change is purely about increasing customer happiness and we hope to never make any money from it.

We’re excited to increase availability during long distance travel and think this change will make the Supercharging experience far better for everyone.

How will I be billed?

You will be billed for any idle fees incurred at your next Service Center visit.

How do I know when I’ve incurred an idle fee?
The Tesla mobile app notifies you both when charging nears completion and again when fully done. Additional notifications will alert you when idle fees are incurred.

Which cars can incur idle fees?
All Model S and Model X cars can incur idle fees.

Does the idle fee charge anything while you’re still charging?
No, an idle fee is only applied once a charge session is complete. At this point, the car is no longer Supercharging and the spot should be made available for the next driver.

Do idle fees apply if there are Supercharger spots still available?
Yes, idle fees apply to any car occupying a Supercharger stall once the charge session is complete.

Is there an upper limit on the idle fee?
No, idle fees will continue to accrue if the car is not moved within five minutes after the charge session is complete.

Do taxes apply?
Supercharger idle fees include tax.

Do idle fees apply to Destination Charging locations?
No, idle fees only apply to Superchargers.

Idle Fees By Country

Country Fee
United States USD $0.40
Canada CAN $0.50
Austria 0.35 €
Belgium € 0.35
Croatia HRK 2.70
Czech Republic 9.50 CSK
Denmark kr. 2.60
Finland € 0.35
France 0.35 €
Germany 0.35 €
Italy € 0.35
Luxembourg € 0.35
Netherlands € 0.35
Norway kr. 3.25
Poland 1.50 PLN
Slovakia 0.35 €
Slovenia 0.35 €
Spain 0.35 €
Sweden 3.20 kr
Switzerland CHF 0.40
UK £ 0.30
Australia AUS $0.55
China CNY ¥ 2.60
Hong Kong HK $3.10
Japan JPN ¥ 43.00

via Mayank Pandya – Tesla Model X Owners Club On Facebook

Categories: Charging, Tesla

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57 Comments on "Here’s The Alert You’ll Receive If You’re Plugged Into A Tesla Supercharger After Charging Is Complete"

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Bonaire

Could work out well – might even help them stave off doing another corporate bond or selling stock if enough “participate”.

This is the “thing” that they have to do when they have not deployed enough SuperCharger stations and don’t spread them out in more scattered manner.

They should consider “secondary” stations like a string of HPWC at a location on top of the superchargers in order to allow some level of longer-term parking. As it is, our local Tesla Service Center blocks the HPWC outside the building when they are closed – thus blocking possible charging by passing-through customers. Not unlike the Nissan dealers nearby who block their L2 when they are closed.

Bonaire

Does anyone know what the per-kWh charge will be in 2017 for the buyers who are not getting orders in by end of year? If .40/minute idle fee is applicable, this may be more than the expected per-kWh fee. I suspect .20/kWh at a minimum and maybe .30/kWh in California once those get up and running but I find it strange that they do not post the costs now to entice people to buy now rather than wait to find out what the fee will be. No matter what, though, orders may come in strong on 12/31/16 if they finally let people now the actual fee expected per-kWh over 400/year (or 100/quarter – which is basically one full charge of 85/90/100). One charge per quarter “included” seems a little light especially with the $2000/car inclusive costs of the SC network that has been talked-about in the past.

When do all the superchargers get Solar PV installed? And how about battery backups as mentioned in many prior interviews?

$0.40/min is $0.20/kWh using 120 kW. But Tesla tapers quickly, so the effective cost is more. At 60 kW some Teslas charge at 80%, cost is $0.40/kWh at $0.40/min. Beyond 80% when it has tapered more, cost could be much higher to get to 100%.

There’s no need to set per kWh pricing; per minute pricing is good in discouraging plugging in needlessly. It’s simple and it also avoids problems in some jurisdictions that prevent non-utilities from billing per kWh.

Terawatt

The increasing price per kWh that results from a per minute pricing model is precisely what you want. It doesn’t take very long for people to figure out it’s bad value for money to charge the last few percent, and those can occupy 30% of the time or more. So getting users to charge to full only when no convenient option is available (such as making two stops instead of one, driving at 5 mph lower speed, or simply arriving with a little bit less left) can boost the number of users a station can serve considerably. With Model 3 on the horizon, that is what’s needed (in addition to more stations).

Pushmi-Pullyu

Bonaire said:

“They should consider ‘secondary’ stations like a string of HPWC at a location on top of the superchargers in order to allow some level of longer-term parking.”

Actually, Tesla has been quietly installing a surprising number of “destination chargers”, for L2 charging of cars parked for hours or overnight. According to reports, there are now about as many Tesla destination chargers as there are Supercharger stalls.

Perhaps Tesla needs to advertise those more effectively, but you can find destination chargers on the map at Tesla’s website:

https://www.tesla.com/findus#/bounds/49.38,-66.94,25.82,-124.39?search=destination%20charger&name=usa

Mdstj

I think if not paid in 30 days the Vin number is blocked from any further SC.

AlphaEdge

It’s paid when they get their vehicle serviced, which is once a year.

Kinda of feel sorry for the service centers personel, as they might have to deal with some anger customers over this issue.

Is there a way to set an alarm for X minutes before 100% (or 80%)? That would give enough time to walk back and disconnect.

The Tesla app already send notifications when charging is nearly done, and again once it’s complete. Then again once it starts to charge a fee. They get 3 notifications.

Mark V

Won’t apply at SC stations that aren’t busy. Elon tweeted an hour ago.

If you’re gone while the car is charging, how do you know SC isn’t busy? There might be more people waiting while you were away.

Taser54

And there’s where Tesla needs to inform the owner of congestion pricing is in effect before charging starts.

That’s the problem with trying to put out fires in 145 characters: Tesla comes across as not having thought this out.

Unless you can tell the future, there’s no way to know if the station will be “congested” while you’re away at the moment that you walk away from not busy supercharger site.

Let’s say there was 4 handles of which you and another was using, but 4 more people showed up while you’re away, taking all handles and 2 waiting. You are causing 2 people to wait needlessly if you keep it plugged in beyond 100%, but you clearly plugged in when it’s not busy. Will you get charged for parking it? Well, you should, but I’m not Tesla.

I think Tesla is making it more complicated to appease the spoiled brats (sounds like US tax system). They should’ve had no grade period and any time over 100% busy or not.

Stuart22

I agree that Tesla should keep it simple – overtime penalty to be levied no matter how many stalls are in use. But I think the penalty should be bumped up to $.60/minute base, and doubled for any time after 15 minutes into penalty phase.

Mark V

App can easily tell you by notification.

Sure, app can tell you later, but if you happen to be further away than the 5 minute window when the station becomes busy, you will be charged (or will you?)

Quite simply, parking beyond 100% charge is a bad thing whether the station is busy or not. Tesla is causing more problem than it’s worth by making exceptions, even the 5 minute grace period.

Stimpacker

Who cares if SC is busy or not. Good etiquette says we should move when we got the charge we want.

AlphaEdge

> “Good etiquette”

Unfortunately in short supply. 😉

Yup. Tesla S is the worst when it comes to ICE’ing EV charging spot. They don’t even bother to plug in, they simply park it there, even the CCS only charging spot that they can’t use.

Granted, there are more Tesla S on the road, but bad etiquette from even small minority will cause huge problems for everyone.

I wonder if there should be an EV driver’s license question: not charging at charging spot will get you towed!

Foo

Mis-use of the term “ICE-ing”.

Only Internal Combustion Engine cars can actually “ICE” an EV spot. A Model S can simply block it.

Alan

I still think they should go one step further and implement limits to amount of charge allowed depending on how close you are to the cars registered address, this would stop locals charging up when they could be doing that from home.

Given how quickly they implemented the idle charge, the software engineers must have already had this ready to go !

Alan

On second thoughts Elon, Tesla have recently opened up a Supercharger site only 4 miles from my house so scrap that idea !

DonC

+1 for honesty! LOL

LOL. I hope you don’t use the supercharger in place of home charging. Or if you do, you sit in the car to move it out if other people show up.

AlphaEdge

> this would stop locals charging up when they could be doing that from home.

SC’s are for those who are travelling. It’s not suppose to be used for local charging. Tesla has sent warning letters to Telsa owners that were local charging.

I would think if one always visited a local Supercharger, that is within 10-20 miles of home, each week, and then just drove home, it would be different thsn visiting one for 15-20 minutes on your way out of town on a longer trip. Also, I remember a story of a Model S 60 owner, who left Kamloops, BC, without a full charge, and without stopping at the Kamloops Supercharger to top off or maybe a 100% range charge, in Winter, on a very cold day, before driving the highway South to Merritt and on the Coquihalla hHighway to Hope Supercharger. Even after getting warnings for slowing down from the car to reach the charger, from the usual 120 Kph, to the posted 110 Kph, and further to 100 and then 90 Kph, he missed the destination by 3 miles/5 Kms, which cost a $200.00 flat bed tow! I think I would rather have slightly overstayed a visit at the Supercharger, even with current late/idling fees, than end up short, on a trip like this, with minus 20 celcius temps, steep mountain passes, slippery winter roads, etc. Of course, now there is a Merritt Supercharger under construction, which should be… Read more »
Pushmi-Pullyu

The more complex Tesla makes the pricing, the more frustrated Tesla owners will get if they have to figure out how much it will cost.

I like the KISS principle: Keep It Simple, Stupid

To be polite (not my strong suit), let’s call it Keep It Super Simple.

DonC

Not applying congestion fees at stations that aren’t congested seems obvious. Hard to understand how this was missed. But at least it only took a day to figure that out. So now the question becomes: How do you notify people which stations are subject to the fees?

Also expect the policy will be revised again to allow a longer grace period. Might even end up with three tiers of stations.

Overall the source of the problem is that Tesla missed the axiomatic truth that you can never provide enough of a free good. Giving people a charging credit and then setting charge rates above home rates would have eliminated all congestion, but it’s likely too late for that now.

AlphaEdge

I agree. It not free though, as the Tesla owners pay for it in the price of the car, but that was a poor decision on Tesla’s part.

They should provide a rebate to those owners, and go to a charge model.

Pushmi-Pullyu

DonC said:

“Might even end up with three tiers of stations.”

Yeah, the binary charge/no charge for busy/not busy stations seems problematic. Even though it would be more complex, I think Tesla might be better off with three different price structures: Free, half price, and full price, depending on how full or empty the station is. The binary distinction between busy/not busy will make such distinctions appear arbitrary in at least some cases, which will lead to customer dissatisfaction — and complaints posted on social media.

Koenigsegg

There should not be a fee, but simply take the charge back out lol

H8ChargeHOGS

Best idea EVER!!!!
+10000

Pushmi-Pullyu

😀 Nix was the first to suggest that.

TM

I’d like to see this applied to destination chargers as well. In Yosemite, a new Model X blocked the charger for the full 3 days were were there – was never moved while we were there. Pretty rude.

We start with Superchargers today, tomorrow – the world! Nyuk, Nyuk, Nyuk! But seriously, the destination chargers might not have the level of communication on board, that is monitored, like Superchargers are. That said, Tesla knows pretty much every car movement, and could add Destination chargers, at some time in the future, but with maybe a 1-2 Hour Grace period. I still think, at Superchargers, the billing amount should escalate to a higher fee after 1 Hour past a full 100% or even 80% charge. In some areas, $24.00 per hour might be cheaper parking than nearby! Bumping the rate up after 1 Full Hour after your car is completed its requested charge at a Supercharger to $2.00 per minute/$120.00 per hour would be suitable for those who feel parking a full day at the Supercharger is less expensive, at $24.00 per Hour, than local paid parking! And if a cap should be instituted, maybe then for up to 4 hours at $120.00 per Hour, after which you would not be able to charge at said Supercharger for 30 days, and would receive a message stating the total billed amount, the 30 day block, and the potential to be towed… Read more »
Pushmi-Pullyu

As I understand it, Tesla destination chargers are operated by the landlord, not by Tesla. So it would be up to the landlord to set any prices or penalty fees.

ffbj

Well it seems the adage, “If you build it they will come,” has been borne out. Perhaps there should be a tailpiece: then they will wreck it for others.

Still the SC network proves Musk’s original conception that other auto dealers have almost entirely ignored and it is one of the reasons Tesla is far ahead in the race for the next step in the evolution of personal transportation.
In essence they have already won, the rest is just technique. Of course in chess many games where someone said that were drawn or lost, but I think Tesla is honing their technique and will not falter.

H8ChargeHOGS

This should be done across the board at all EV charge stations.

Some people seem to think that their EV / PHEV allows them “Rights” to sit there for 9 hrs+ all day.

It should also increment cost per minute higher for every 10 minutes with a cap of $8/hr.

There was a story of an i3 owner hogging a free charging station for 17 hours straight! And the i3 locks the plug to boot, so no one could unplug him! A******

There’s always a way around this.

Plus a new firmware unlocks the plug when charging is complete.

Taser54

Unlock the valve stems from his tires

Add a Wheel Lock, or a ‘Boot’ or whatever they are called, where they have to phone a parking or like a meter maid to come and unlock it. Today they could be paid on the spot the unlocking fee, by credit card, with a portable cellular linked POS Terminal! Or jack up the car, put it on stands, so it can’t drive! Not many non Tesla’s that are 4 Wheel Drive EV’s! Or very sticky Message Printed labels of sizes small to large that can be placed on door handles, “ICE’hole”, “EV’hole”, “Charger Hog”, “Charge Up, Then Move”, “Done Charging? Move on!”, or other slogans! A bit harsh? Sure! Will they continue such behavior? Probably not so much! Could they leave a note with their cell # to call? Sure they could! Will they next time? Maybe their won’t be a next time! Part of today’s problem already, is – from iMiEV Drivers to Tesla Drivers, the thinking of “Entitlement”, and “Smugness”, is creeping in, plus, many EV Buyers today are no longer ‘Aware’ of EV News Sites, like this and others, where they might get education on ‘Etiquite’, ‘Procedures’, or how to ‘Play Nice’ to other EV owners!… Read more »
Pushmi-Pullyu

“They could be given a job title: ‘EV Charging Security Attendant’, and even started off at minimum wage as a test.”

Oh, why use such a long title when there is already one which fits your description: Indentured servant. And hey, if they fail your “test”, well then why pay ’em at all? Let’s just stop pretending, and call ’em what they would really be: slaves.

The callousness and downright ignorance shown by some of the “one-percenters” these days is positively breathtaking.

“Don’t judge a man until you have walked a mile in his shoes.” — Cherokee proverb

David Cary

Off topic alert. Minimum wage for an easy no skill needed type of job – sounds reasonable to me.

Talk about entitled – the no skill worker who expects something other than minimum.

Maybe the attendant would get tips? I Think the high-end Manhattan doorman is happy to get minimum wage and clear $100k.

I’ve worked for minimum thank you very much.

If they get tips, wage from employer could be below minimum wage.

But I hear ya. When I was working minimum wage, it took few months before I was promoted to more than that. Just showing up for work on time and doing what’s told is what got me ahead. Many people couldn’t even do that, so they were stuck at minimum wage and/or got fired.

This is another reason why inductive charging is so important. If Tesla had inductive charging at the Superchargers, autopilot could just move the car to a parking spot when charging was done.

Let us know when you hear of inductive charging above 20 kW, the max level of Tesla Destination Charging or Clipper Creek CS100 Stations Tesla owners like (if the car has the early ‘Dual’ Chargers onboard.)!

Then tell us who is offering 50 kW inductive charging!

I would think that capturing 60-120 kW Supercharger level inductive charging at the receiver, is going to be a challenge for some time to come!

Pushmi-Pullyu

“UPDATE: Tesla CEO Elon Musk has already decided to alter the program a bit to be less harsh to owners, noting that no fees will be charged if the Supercharging station is not in high demand while parked after a recent charge.”

While I applaud the change, I think Tesla — or more specifically, Elon — has again handed the change very poorly. There should have been a delay between announcement and implementation, to allow Tesla’s customers to air concerns, complaints, and to suggest different rules. As it is, at the best this was a rushed rollout, and at the worst this is damaging to Tesla’s reputation for excellent customer service and customer satisfaction.

And really, how is Tesla gonna know if a station is busy or not? Are they really gonna monitor usage on an hour-by-hour basis? No matter what they do, it’s going to be an arbitrary decision as to whether or not a station is “busy”. And arbitrary decisions cause unhappy customers.

JakeY

“And really, how is Tesla gonna know if a station is busy or not?”
Tesla definitely knows which stalls are plugged in at each station and the charging demand at each stall. They have a screen at their HQ that shows all the real-time states of their stations.

That part is not that difficult (just don’t charge the fee if half of the stalls aren’t plugged in). What’s more difficult is determining occupancy (I don’t think they have sensors to detect if a car is parked there, if it isn’t plugged in).

Foo

The screen is in the same room as Elon’s high-backed swivel chair where he sits stroking a white cat.

Steven

Some will see it as a very expensive parking meter.

And I think that’s the idea.

Ballston Fuller

I always thought it was a dumb idea to make fast charging locations look like parking spaces. They should be designed like gas station islands. Drive in, plug in, fill up, drive out. Next in line.

Bacardi

This is somewhat against the core premise of most people like to stretch, relax and eat a meal…While you can still do that, now you have this hanging over your head…

Yet I understand the fee is something you need to do…

Bob Nan

This is very good move. Only a fee like this will make people become responsible and aware of the other’s needs.

Yes, a way to go. Free charging is a luxury and soon they should end by introducing a small fee like 2 cents / KWh initially and increase it slowly to the cost of electricity.

ModernMarvelFan

Good! They need to adopt this policy for all kind of chargers.

Tesla always lead the way to do it right.

All public charging station should follow the same pattern.

Rob

Do you get an estimated charging time to full when you first plug in?
At least then, just like if you pay for two hours parking, you have a set time limit to get your things done and get back in time to not be penalised.
OR, how about a large relay fitted inside the car in the charging circuit so you can break the charging circuit once the charging is finished? Would that trick the charging station into thinking you had disconnected?