Consumer Reports: Tesla Model S Rated #1 In Customer Satisfaction

2 years ago by Mark Kane 31

Tesla Model S

Tesla Model S

Consumer Reports' Tesla Model S P85D

Consumer Reports’ Tesla Model S P85D

Tesla Model S is the highest evaluated car by Consumer Reports and has the highest consumer satisfaction rating.

98% of the respondents in Consumer Reports’ Annual Auto Survey stated that they would definitely buy the car again. Tesla Model S is way ahead of all other plug-in cars, hybrids and conventional cars by over 10%.

At some point in the past Tesla’s result was 99%, so don’t be surprised to hear in less favorable media that the number of dissatisfied Tesla owners doubled.

The worst areas for Tesla Model S, according to owners, are “Features and Value” rated as “very good”.

Chevrolet Volt and Ford Fusion Energi are the best of the rest plug-in models on the market:

Consumer Reports's Owner Satisfaction Survey

Consumer Reports’s Owner Satisfaction Survey

Consumer Reports's Owner Satisfaction Survey

Consumer Reports’s Owner Satisfaction Survey

Source: Consumer Reports

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31 responses to "Consumer Reports: Tesla Model S Rated #1 In Customer Satisfaction"

  1. Disappointed says:

    It would appear, that the BMW i3,
    has been Judged a Disappointment !

    1. Mike777 says:

      Because it’s not on the list.
      CU has a cutoff for insufficient data.

  2. Bob A says:

    Looks like Hyundai should electrify the Equus.

    Oh, and develop their own fast charging network.

  3. Pushmi-Pullyu says:

    “At some point in the past Tesla’s result was 99%, so don’t be surprised to hear in less favorable media that the number of dissatisfied Tesla owners doubled.”

    Let me attempt to step away from my Tesla enthusiast viewpoint, and offer the following hopefully neutral observation:

    Very high customer satisfaction ratings are typical of customers who self-select to buy early adopter products. As the “newness” wears off, that trend usually goes away. Therefore, a slight drop in customer satisfaction for the Model S over the years is to be expected. I find it surprising that it’s still as high as 98%.

    1. TomArt says:

      True, but the Model S has been out for a while now, and the chart shows the percentages of the answer to whether they would buy the car again. That says something about overall satisfaction, not just living with the car on a daily basis but also with the company.

      1. wavelet says:

        “A while”? Nothing against Tesla, but >50% of the Model S’s on the road were sold in the past year… There even been haven’t 100K sold yet.
        IMO, it’s far too early for customer satisfaction to mean anything, since it’s too soon to evaluate long-term reliability (5+ years).

    2. Brian says:

      I wonder how many people polled signed that ridiculous “p85d doesn’t have 691 HP” letter.

    3. Mike777 says:

      Same with the Volt. Been out for some years now, still at the top of the list.

  4. TomArt says:

    “At some point in the past Tesla’s result was 99%, so don’t be surprised to hear in less favorable media that the number of dissatisfied Tesla owners doubled.”

    Priceless!

  5. Gsned57 says:

    I remember in 2008 when I first started following the volt and new cars in general (I was a classic VW guy Before ev’s) I used to see the below postings all the time. I personally thought the American cars of the 80s and 90s were uninspired and unreliable. Seeing how well CR likes tesla and the volt I feel like my opinion based on nothing more than observation was probably right and consumer reports probably wasn’t biased.

    “Stupid consumer reports hates American car companies and is in the pockets of the Japanese car companies!!!!!”

    1. Pushmi-Pullyu says:

      Well, as they say: “Opinions are like a**holes. Everyone’s got one.”

      Obviously not everyone is going to agree on the quality of anything, but I think it’s fair to say that Consumer Reports has established a reputation far superior to any other car review source, for offering truly independent, non-biased reviews. That doesn’t necessarily mean they have the most dependable or best-informed reviews, however. There is only one team of “car guys” at CR, and watching videos of their team discuss their reviews of various Tesla cars has left me with the impression that their reviews are a lot more subjective, and the criteria they base their reviews on are a lot more arbitrary, than they ought to be.

      Edmunds.com is a much more comprehensive source of car reviews, even if they probably are as guilty as the average car review magazine of trying hard to never actually say anything bad about any car.

      1. MG says:

        The problem with the Consumer Reports – it was bias!! They had a problems: electronics failed, which completely shut the car down, the door handles failed ( not allowing access) latch on the hood failed, miscellaneous creeks throughout, etc. Somehow with the these issues the car broke their rating system. Seems like a PC agenda to me

  6. Michael Will says:

    Why no Volkswagen e-golf, I would give that one a 90 🙂

    1. R.S says:

      Even if you very much like the Golf, you can’t give it a 90. You can say you would definitely buy it again and give your opinion on how good the drive, style, features, comfort, fuel economy, value, repair cost and cargo space are.

  7. PVH says:

    This is indeed quite an amazing feat from Tesla, being new in that industry.

  8. DonC says:

    The folks at CR need to put the crack pipe down, clean house, and start over. Looking at the customer satisfaction numbers, the Chevy Volt is ahead of the Mercedes S Class, and these clowns say it’s an “average” value. Do they have any idea how much a Volt costs and how much a Mercedes S class sedan costs? Or have they not noticed that the Prius C consists of a row of black but is a “good value”.

    1. Spider-Dan says:

      This is a survey, not a CR review. It is the survey respondents that gave the Prius C a row of good/fair evaluations but still rated it as a “Very Good” value.

      1. Pushmi-Pullyu says:

        Thanks for pointing that out, Spider-Dan. That does put a rather different light on things.

        Obviously what anyone thinks is a “good value” is highly subjective. People who buy a certain car self-select for thinking that car is a good value for the money; otherwise they would have bought a different car.

        If people buy the Prius C primarily for its high MPG, then they are gonna tend to rate it as a “good value”, regardless of its other shortcomings.

    2. Mike777 says:

      When a car can return 33% to 50% of it’s purchase price in fuel savings, that’s a good value. But, CU doesn’t do the “long math”.

  9. zizitopp says:

    99% for the tesla ! what a joke ! and the tesla is just the single american which is not a shit car ! the rest of the automotive american production is a piece of nothing

    1. Spider-Dan says:

      3 of the top 4 scoring cars are American.

      1. zizitopp says:

        yes spider-dan, i said : the tesla S is the single “quality car” built in usa !

  10. zizitopp says:

    the tesla is the single american you can name a car: the rest is nothing !

  11. msrural says:

    The large majority of Model S’s are still under the comprehensive warranty. Aside from the (steep) $600 annual maintenance expense, repairs are costing the owners nothing. As these cars pass beyond the warranty window, repair cost, value, and reliability ratings are likely to drop.

    1. jelloslug says:

      That $600 inspection is amazingly comprehensive. The first year may not be such a good deal but from then on it’s quite a bargain for the work that is performed.

    2. Mike777 says:

      You have to remember now, US manufacturers outsource most of the car from second and third tier suppliers. The same suppliers Tesla is now using.

      So, no, there won’t be your expected drop off in quality, at least not worse then MB, BMW ( build in the USA ), Jag, etc.

  12. ModernMarvelFan says:

    But the entire top 20 with exception of Prius are relatively low volume cars…

    How come Prius Plugin scored so much worse than all the Prius, Prius V and Prius C? Is that really the worst one of the family? Does it mean that adding a “weak” plugin to the model lineup actually make it worse?

    1. Mike777 says:

      It is the absolute weakest of the plugin’s.
      So, it probably kicks on the gas engine All The Time.
      That’s unfortunate.

      1. ModernMarvelFan says:

        Sure, it is lamest among all Plugins. But it is still better than a regular Prius.

        So, why wouldn the buyer be less satisfied with it than a regular Prius? Don’t they know what they are getting themselves into before they drop $30K on the PiP?

        1. Benjamin says:

          Apparently buyers don’t think the Plug-in Prius is better than the regular Prius. That reflects their expectations and experience with the car.

  13. George says:

    I could not agree more to this statement, Tesla Model S is the highest evaluated car by Consumer Reports and has the highest consumer satisfaction rating. It has been proven and guaranteed that Tesla is one of the most outstanding car makers in the industry today.