Consumer Reports Satisfaction Survey: Tesla Model S #1, Chevy Volt #3, Tesla Model X #8

11 months ago by Eric Loveday 32

Consumer Reports' Tesla Model S P85D

Consumer Reports’ Tesla Model S P85D

Following the brand-ranking release in which Tesla soundly placed in the number one spot, Consumer Reports has released a model-by-model breakdown of its customer satisfaction survey results.

The results place the Tesla Model S in the #1 spot with a 94% “would buy again” ranking.

Number two goes to the Chevrolet Corvette (not a plug-in, so who cares), but in third place is another Chevy that does indeed sport a plug. It’s called the Volt and it managed a 90% “would buy again” ranking.

Consumer Reports had this to say of the Volt’s number three ranking on the chart:

“Usually the car owners and our experts agree. But not always. For example, we don’t see eye to eye on the Chevrolet Volt. Our testers panned the car for its mediocre driving experience, but it ranked third overall in our survey, with owners praising its “peppy” around-town power and energy efficiency.”

The only other plug-in in the top 10 on the chart is the Tesla Model X at 88% “would buy again.”

If you look at the Top 5 below, you’ll notice that all of the vehicles (except perhaps the Audi Q7) have that “something special” factor that’s hard to put a finger on. It seems the top cars on these lists are often placed there based on a passionate connection between the owner and the vehicle.

Top 5 In Consumer Reports Customer Satisfaction Survey

Top 5 In Consumer Reports Customer Satisfaction Survey

Source: Consumer Reports

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32 responses to "Consumer Reports Satisfaction Survey: Tesla Model S #1, Chevy Volt #3, Tesla Model X #8"

  1. SparkEV says:

    Given that today’s crop of sub 100 miles range EV will be supplanted by Bolt, etc. it’s not surprising they don’t make the top “would buy again” list. But if it’s hypothetical “if it has 200+ miles range would you buy again”, and I suspect most EV would do far better (even Leaf), probably taking most top spots.

    1. CLIVE says:

      I am in agreement with you sparkev.

    2. mx says:

      True. But also Mary isn’t watching Volt manufacturing very carefully, Volt reliability on the CU survey has dropped.

      At GM when the “Project Parent” CEO leaves the project get’s dropped. I expect the Volt to be cancelled, like the EV1.

    3. BMWi3 says:

      I am surprised the BMW i3 isn’t at 100%… probably rigged by the Clintons!

  2. David Murray says:

    It’s hard not to agree with the Volt assessment. Every time I get into my 2017 I silently say to myself “I love this car!” I’ve had it nearly a year and I still say it. I love everything about it. I love the styling both inside and out. I love the performance, the EV range, the flexibility of the PHEV drive train, etc. And top it off, it has been problem free from day one and has yet to visit the dealer for any service or maintenance. Oh, and it still has a quarter of a tank of gas, which came from the dealer almost a year ago. (Yes.. I’m going to burn that off soon on purpose and put a fresh 1/4 tank of gas in there)

    1. mx says:

      The Volt really makes sense in the US right now. Charge at home, and not worry about electric infrastructure.

      1. David Murray says:

        Yep.. as a former Leaf driver, that is and was my biggest complaint. The charging infrastructure in Texas just stalled after the first year or two. We have barely a skeleton of fast charging stations in the major cities, and nothing linking us between the cities of Dallas, Houston, and Austin. (unless you drive a Tesla) In fact, you can’t even make it from Dallas to Houston using L2, there simply aren’t any stations in between.

    2. Dr. ValueSeeker says:

      David said “.. I silently say to myself “I love this car!”’

      Sorry, till you name your car, like the Tesla owners, you don’t love IT enough 🙂

      1. Mark Abooee says:

        30k on my Volt. One oil change. I’m guessing Tesla owners name their car pretty good as they wait for their charge to finish. I’ll be at the bar waiting for you. Oh, with quite few extra sheckles in my pocket.

        1. R.S says:

          If you want to continue that habit of one oil change every 30k miles, you better charge too. Which Volt do you have? The one with almost no range, or the unreliable one?

          1. Mat says:

            The one with 210.000 km on the clock in 18 months. Try this with any Elon-toy…

            1. R.S says:

              Like the Model S, owned by Tesloop, used as a long distance taxi service. Over 200k MILES in 12 months and 6% battery degradation. And again the mighty Model S beats the weakly Volt. [Source: Gas2]

              To be honest, the Volt is a great car, with very loyal owners. And has earned its 90% satisfactory rating fair and square. And at least the old generation is super reliable with very good range, while the new generation has superb range and looks pretty nice, too.

    3. kubel says:

      I think I liked my LEAF better. It seems I’m burning through a lot of gas, but my driving style and distance hasn’t changed much. That’s probably because the LEAFs all-electric-range was right in the sweet spot (70-80 miles).

      For example, I make a 55-mile trip a few times a week. If I make this trip in addition to my commute or when it’s cold, I burn gas in my 2017 Volt. If I made this trip in my 2012 LEAF, no gas and no need to charge.

      The biggest problem with the LEAF was range degradation on top of an already limited range car. The 2016 LEAF would probably have been a perfect car for me, but I didn’t want to get another identical car, even though I liked my old one so much.

    4. cawpin says:

      There’s no reason to burn off the gas before it tells you to.

  3. GSP says:

    David,

    It is amazing what can be done with 53 EV miles every morning!

    You could just wait for “fuel maintenance mode” to kick in automatically when the fuel is about 12 months old, so you can experience that.

    It took me until year 3 with my 2011 Volt to experience FMM. Since then I am down to about 1/2 tank per year for the last two years.

    GSP

    1. Franklin Borland says:

      How low will you drain the tank on your Volt when you are in (automatic or self inflicted) fuel maintenance mode?

  4. Fiure Inguinal says:

    Satisfaction surveys mean nothing to me. Too subjective, and when it comes to Teslas they only prove that quite a few people have more money than brains. Teslas have poor reliability, and falcon wing doors are mostly a gimmick.

    1. mx says:

      Consumer reports, who have statistically data completely disagree with you.

    2. Pushmi-Pullyu says:

      So, you think your solitary, subjective opinion is somehow objectively “better” than Consumer Reports‘ survey of thousands (probably tens of thousands) of car owners.

      Reality check: You’re wrong.

    3. Eddiedi says:

      The consumer reports ratings are completely subjective based on survey of membership. Is that correct? If that is right that explain model X numbers as that car has had oodles of problems.

    4. Dave says:

      The Model S, which won the top spot in the survey, does not have falcon wing doors, which makes 50℅ of your argument pointless. ?

    5. David Cary says:

      Do remember that even the less than stellar “reliability” ratings often came from annoyances that Tesla fixed.

      I’m at 18 months and 30k miles. I’ve been to the service center once for a loose arm rest. Arguably, a repair in that time period is not ideal but makes it far from unreliable.

      Now in that time period, I also had to go for a state safety inspection. That was at the corner shop of course – took 10 min.

      But I have to admit I am overdue on the original wiper blades and I still haven’t rotated the tires. But all this maintenance and service time and cost is too much for me to handle…

      zero gas stops, zero oil changes – time is precious. 6 supercharger stops I think – average 20 min each.

  5. Jake Brake says:

    Looks like the corvette needs a plug.

    1. SparkEV says:

      So true! I saw the new Vette on the road, and that thing looked awesome, far better than any European sports car. If they put electric drive on front wheels while keeping rear wheels the same, that thing would be kick-ass like nothing else: AWD Vette with 50’ish miles AER like Volt!

      1. BenG says:

        I love the idea, but it would have to be a total redesign to fit a big enough battery and an electric motor in the Vette to give 50 miles AER while keeping the current powertrain.

  6. Four Electrics says:

    The Model X was beaten by the Q7? OK, fine. Wait, it was also beaten by a Prius? Now come on!

  7. Dr. ValueSeeker says:

    Lucky for Tesla, they have shareholders (aka Teslemmings) like @Darryl of TMC, who choose to take the shaft quietly rather than tell the truth in the CR surveys. The car sits 177 days in SC within its first year, but not an oomph! It’s all gooood 🙂
    https://teslamotorsclub.com/tmc/posts/1889790/“]Problem with early production Model X

    For one-third the price, 10 times the reliability and ZERO range anxiety and ZERO supercharger wait, I will pick the Volt any day with closed eyes.
    These results are just saying that statistical surveys of the 0.01% clubs don’t yield meaningful results.

    1. Pushmi-Pullyu says:

      It’s far past time for you to disclose your Tesla stock (TSLA) “short” position every time you make a Tesla-bashing FUD post here.

      “…and you know what they say:
      ‘Whether the stone hits the pitcher or the pitcher hits the stone, it’s going to be bad for the pitcher’.” — Sancho Panza, Man of La Mancha

      You throwing stones at Consumer Reports‘ statistically valid surveys is the pitcher hitting the stone, Mr. FUDster.

  8. Pushmi-Pullyu says:

    “The results place the Tesla Model S in the #1 spot with a 94% ‘would buy again’ ranking.”

    Nice to see the Model S retaining its top spot, although the slip from 98% to 94% is troubling.

    “The only other plug-in in the top 10 on the chart is the Tesla Model X at 88% ‘would buy again’.”

    Gosh, how can this be? Serial Tesla bashers assure us that the Model X is a disaster, and that nobody who lives with the car actually likes it! …and what about all those poor cucumbers? /sarcasm

  9. Bill Howland says:

    The comments here seem to indicate that PHEV owners (I own 2 them) seem to insist on ALL their local driving to be gas free, and only use the engine on trips or vacations. I must admit I’m in the same camp.

    For you GEN2 volt owners out there, what specifically has failed for you to give the new Volt a ‘poor’ rating? Every one here seems to say ‘Nothing as gone wrong’.

    And as far as arrgance issues, my GEN1’s seem far more arrogant (eg: the car decides to do what it wants, driver be damned!) much more so than any GEN 2 VOLT.

  10. ModernMarvelFan says:

    “Usually the car owners and our experts agree. But not always. For example, we don’t see eye to eye on the Chevrolet Volt. Our testers panned the car for its mediocre driving experience, but it ranked third overall in our survey, with owners praising its “peppy” around-town power and energy efficiency.””

    CR really doesn’t like the Volt.

    They don’t like it because it is somehow mediocre driving experience, but they don’t make those comments when they talk about the LEAF or Prius which are even worse in driving experience. Especially on Prius.

  11. Robert Oppenheimer says:

    I wonder who did the CR test drive for the LEAF and when given the outdated info on charging times and handling etc?

    If I turn off the eco mode on my 2013 SV I can out perform pretty much any ICE car I am next to at a red light. It is a trick I never get tired of as the expression on the face of the drivers is so funny t see. This applies to muscle cars, porches etc.So It is a very peppy car when you need it to be, this is especially useful when merging onto a freeway, overtaking etc, also even in eco mode it will surge nicely if you hit the “gas” pedal hard enough.

    Maybe the test driver never found out how to turn off eco?

    After two years and 20,000 miles I can say it is the most fun car I have ever owned, of course driving past all those gas stations is also part of the fun!