All Chrysler Pacifica Hybrids Recalled In US And Canada – Details

4 months ago by Jay Cole 60

The Chrsyler Pacifca Hybrid minivan officially arrived on Earth Day 2017 (April 22nd, 2017)…and now will be revisiting the dealerships that sold them to repair diodes that lead to loss of propulsion

Talk to any customer who ordered a 33 mile, extended range Chrysler Pacifica Hybrid late last year,  and they will tell you it hasn’t been the smoothest road to get their plug-in minivans.

2017 Chrysler Pacifica Hybrid’s 6.6 kW charging ability is quite fast compared to other PHEV offerings in the US

Despite production starting in Windsor, Ontario in late November, there had been a few delays and quality control holds since, ones that caused the first real deliveries delayed until late April.

Perhaps there should have been one more, as Fiat US has voluntarily recalled 1,677 Pacifica Hybrids registered through June 9th, 2017 – 1,368 in the US, and 309 in Canada.  

(sidenote:  at least we know the exact sales level for the plug-in minivan to date through mid-June)

The company notes feedback from a “small number” of customers leading to the discovery that certain diodes my stop functioning – which causes propulsion loss (which is kind of a problem).  We have heard incidental reports of that failure happening while the vehicle was in operation.

Thankfully, FCA says it is not aware of any related injuries or accidents as it relates to this issue. Affected owners of 2017 Chrysler Pacifica Hybrid minivans will be notified of the issue and to schedule service. For customers concerned today, Chrysler is reportedly offering loaners.

An employee at the Windsor Assembly plant builds a super module for the Chrysler Pacifica Hybrid

Concerned owners can also call Fiat’s Customer Care Center at 800-853-1403 for further details.  On the ground reports point to a current halt in new Pacifica Hybrid sales at the moment while the logistics of this recall/repair is worked out.  Given the season, that is likely “it” for the 2017 model year.

Hat tip to Chih Long L!

 

 

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60 responses to "All Chrysler Pacifica Hybrids Recalled In US And Canada – Details"

  1. MarkT says:

    Well, it’s a Chrysler.

    1. georgeS says:

      Mark,

      This is a great app for that type of power hungry vehicle. GM should already have done this with Voltec but Chrysler copied their power train and put it into a Mini Van.

      Perfect App.

      but I kind of agree on the Chrysler slam.

      1. MarkT says:

        Totally agree on the application. It makes sense and that’s a lot of weight in motion that can be recovered via regen. I’m surprised with the limited supply Chrysler released the product nationally vs keeping it in the CARB states for maximum credit and more of a dealer controlled network for repairs.

    2. MikeG says:

      Fix It Again Tony!

  2. Mike I. says:

    A post on TMC says that all the cars have to go back to the Windsor factory for the fix and customers will be provided a loaner for the duration. I really don’t understand what would warrant that procedure over spending the time and effort to produce the documentation, parts, and materials for the dealers to perform the recall.

    Clearly they never should have released the cars from the extended quality hold that ended in April.

    1. Jay Cole says:

      Hey Mike,

      I am not 100% sure this is the case for these Pacifica Hybrids current since they put out this official release.As we understood it over the past few weeks – recent/current orders were put on hold, and the in transit/non registered cars were turned back around to get the fix.

      Now that we have an official recall, the wording seems to intimate that the Pacifica plug-ins will be returned to the dealers themselves for service once Chrysler has the part/service bulletin out, and FCA will send out those notes and schedule service times.

      Will see if we can get some more clarity on that once over the next couple days…otherwise if there intention was to ship them back to the point of origin, why wouldn’t they just ask all the owners to return the minivans to dealers straight away?

      With that said, it’s a little confusing, we have been following the Pacifica Hybrid since it started production in late November 2016, and there has been a lot of different things happening along the way.

      1. Jay Cole says:

        Update: As we understand it now (the info was a bit hazy at first), the repairs will indeed take place at the dealership, and should only be a day-stay, apparently not a complicated process.

        The kicker is that the parts are reportedly not yet in stock for the dealer to order/receive…hence the report of loaners being available for those who would rather not drive their minivans in the meantime.

      2. Mike I. says:

        Jay – all I know is what I read. The TMC post referenced an article at Clean Technica which in turn referenced this GAS2 article:
        http://gas2.org/2017/06/12/red-alert-chrysler-pacifica-hybrid-minivans-recalled/

        That article quoted a forum post which stated

        “All Pacifica Hybrids out in the wild will need to have their cars also returned to Windsor for the same fix although dealers (at least mine) have not been instructed to contact those clients yet….My car is now back in Windsor (arrived this morning) and will be shipped direct via truck to my dealer on June 16th, there’s even a truck load time in the system! That means shipping for delivery is being expedited as that is not the usual routing for any new vehicles.”

        1. Jay Cole says:

          Yupe, I hear you. I saw that article as well…which was put together before the recall was official (based on this thread, and the early report from a specific dealer on June 7th). The subsequent Gas2 seems to be a hybrid of the original (pre-recall) from Clean Technica, but with recall news updated in…which I think is why it reads a bit confusing.

          That interm turnaround/fix at Windsor was apparently the normal operation for the repairs ahead of any units physically being delivered. (Chrysler has an odd set of production/delivery status codes…which seem to flip around a lot, but when something says ‘in transit to…’ it can still really mean ‘sitting out in the holding pen waiting to go’ in Windsor, not out back of a California dealer waiting on a re-pick up and a 2,300 mile journey)

          Since the recall was made official, and further to that since yesterday, we have had reports of people calling FCA and being told that the repair will indeed happen at the dealership, but the parts are not yet available, so they are not scheduling times yet, but that owners can still drive their Pacifica Hybrids in the meantime (although many aren’t too comfortable with that, and are escalating to get rental car subsidies).

          As seemingly the norm, Chrysler isn’t the best at communicating these sorts of things clearly to its customers, so there seems to be a lot of sleuthing necessary to try and figure out what is truly happening.

          1. pjwood1 says:

            When “diodes” failed in our VW TDI (flashing PRNDS, & no drive), it was done at the dealer. NHTSA recall. They were inside the “megatronic” DSG transmission. Anyway, this sounds like some form of transmission access?

          2. Mike I. says:

            It was clarified to me that the car that was sent back to the factory was not a customer delivered car, but a car that was in transit from the factory to the dealer. The use of “my car” was misleading because it was only promised to that customer by the dealer and the customer never had posession. This makes the whole situation much more reasonable.

            1. Jay Cole says:

              Ah yes…well good, that fits the narrative as we have come to understand it then.

              Again, this has been a long and winding road, and Chrysler is ‘not the best’ for clarity on such things, so every confirmed data point is helpful, (=

    2. Steve says:

      If the vans have to be shipped back to the factory for a fix they could risk keeping over 30 days. In Florida if they have a car over 30 days it’s considered a lemon and they have to buy it back from the customer. I am not sure they want 1300 lemons.

  3. ModernMarvelFan says:

    This is a good product in terms of “intention”.

    But knowing that it is FCA product, it is always kind of worrying to commit to it for the long term. But family will tend to use it a lot so quality/reliability is absolutely a must.

    I really hope that Honda or Toyota offers a similar version at least but it doesn’t appear they want to.

    GM should do it in their SUVs/Crossovers, but they are taking it extremely slow. Hopefully there will be a big surprise! But I have been saying it for over 5 years now so I don’t have much hope left.

    1. menorman says:

      People shouldn’t have to commit to it for the long haul. If the entire Federal credit is capitalized into a lease, the payments can come down to below $300/month. That should be great for getting them to move.

      1. ModernMarvelFan says:

        The problem is the mileage.

        Often families put on a lot of miles of their main vehicle which can easily exceed the 10k or 12k per year allowance on lease deals.

        1. David S. says:

          In our family (4 kids), the minivan is no longer the main vehicle since we got a LEAF to replace the commuter car. If we replaced the minivan with a Pacifica hybrid, it would NOT get a lot more mileage since I would still prefer to drive the LEAF as much as possible (cheaper and more fun to drive)

  4. Jake Brake says:

    Anyone know which diodes and where? Inverter? Dcdc? Bms? Vcu?

    1. A.B. says:

      From what I read on another side (CarConnection I believe), it’s in the inverter.

  5. Tom says:

    If they are sending them back to the factory and giving out the loaners, you’d think it would be about a wash to just give the owners new vehicles then re-sell the fixed vehicles as used after fixing them.

  6. Jim Lahey says:

    Chrysler is known for creating bad-ass hemi-powered muscle cars but they can’t make a decent green vehicle. It doesn’t take much to bribe crooked auto execs and big oil has deep pockets. Who Killed the Electric Car? ALL of the established automakers, not just GM.

  7. ClarksonCote says:

    “Minican” should be “minivan” unless an intentional slight. 😉 😉

    1. Jay Cole says:

      Definitely an unintentional slip, albeit slightly amusing. Fixed, thanks CC!

      1. And just can’t we have plugin mini cans? ;*)

  8. Shachin says:

    According to me it is a very nice vehicle. I bought it despite expecting the possibility of recalls. I still love it and do not blindly blame Chrysler for it like some others.

    1. Breezy says:

      I’m still getting one. It’s the best option out there right now for a seven passenger plug-in, all things considered including price, passenger and cargo space.

  9. unlucky says:

    Certain diodes?

    https://en.wikipedia.org/wiki/Flyback_diode

    When switching inductive loads (like a motor winding) you have to have a diode to dissipate the voltage spike that occurs when you switch off the load. If you lose those you’ll start to blow driver transistors in short order and soon after you’ll be stranded.

    1. SparkEV says:

      Was it confirmed that it’s flyback? If so, was it for motor or inverter (motor controller?)

      I often wondered if they use simple diodes or changed to using FET. Because FET would be more efficient and less heat, it would be more reliable. OTOH, control failure possibility could make it less reliable. Efficient power supply tend to use FET for freewheeling instead of diode.

      1. unlucky says:

        No it is not confirmed. I just suggested it.

        Would the motor controller have separate flyback diodes? Usually the motor has them, the motor controller probably doesn’t need them?

        The AC charger in the car would have them also since it is a switch mode power supply.

        I have heard of using FETs for clamping in controllers for efficiency, but I would imagine if you did that you’d also put in diodes in case you don’t sequence the FETs properly. I mean, if you don’t sequence the FETs properly and you have no catch diodes either then you’re going to damage something pretty quickly. So you might as well put in a catch diode to prevent this or at the very least be the cheap thing that gets damaged.

  10. Just_Chris says:

    When Chrysler said they were releasing an electric minivan with 33 miles of range I kinda hoped that was referring to the electric only range not the total lifetime range of the car before it needed replacing.

    Dose this remind anyone of the half shaft problems Fiat had with the 500?

    1. pjwood1 says:

      Brutal

      I love this car, ok “minivan”. If you’re in that phase of life that actually needs utility, that distracts away from more natural car lust, these things are awesome.

      Recall wouldn’t slow me down.

  11. TM says:

    Fix It Again Tony

  12. Josh Bryant says:

    I guess this is expected when your CEO says EVs are bad because we don’t know how to build them.

    It’s a shame since it is an excellent drivetrain and packaging. Hopefully they can get this fixed before they kill its reputation (and the SUV to follow).

    1. WadeTyhon says:

      Now now, let us not jump to conclusions…

      According to Consumer Reports, most Chrysler vehicles are unreliable. Same with Jeep, Fiat, and Dodge. They are not treating this plug-in any differently. 🙂

  13. Jesse Williams says:

    They should have never made a hybrid Pacifica in the first place. In fact they should have redesigned the Caravan alongside the Pacifica as with past years. Oh, but the CEO doesn’t care about the history of Chrysler or the van that invented the minivan. The Caravan will live on whether they discontinue it or keep making it. It’s really a shame that Sergio cares more about the Pacifica or otter vehicles such as Fiat then tue Dodge Caravan.

  14. Threader says:

    So Chrysler issues a recall. Everyone wants to burn the witches at the stake. Like no other Automobile manufacturer has had any recalls at all. If anyone should be burned at the stake it should be all the other manufacturers who have yet to mass produce a 6-7 passenger van PHEV.

    1. Jake Brake says:

      Seriously, this FCAs technology jump. Everything is brand new with no reliability history yet. There will be a few early hicups then it will run forever.

    2. Breezy says:

      It’s great that Tesla is being so proactive by issuing this *voluntary* recall. And offering free loaners to people if they merely aren’t comfortable driving their vehicles. I mean, would a traditional automaker do that? Haha, no way.

      Oh, wait. This is Chrysler. I mean it’s an inexcusable problem and a symptom of their lack of experience with electrified powertrains. Can’t go bankrupt again soon enough, I say.

      1. Gregory Blak says:

        You have made a very astute observation and sprinkled it liberally with witty sarcasm…what is such an insightful person such as yourself doing in a troll cave like this?

  15. Essentally, this faulty component could be something not even of their (FCA’s) design fault tree, but a fault of a supplier or it’s own Mfg, but once it is used by FCA, their name is the final name heard!

    Too bad we will never discover the name of the weak or faulty ‘diode!’

  16. Wannabe Pacifica Hybrid Owner says:

    There are owners who have their cars and those aren’t under recall, so I’m not sure if it’s ALL Pac Hybrids.

  17. HVACman says:

    One bad diode out of 30,000 parts and a major recall. Exhibit #43 on why the Bolt EV rollout was SSLLOOWW, why the Models S & X rollout was SSLLOOWW, why the Prius Prime rollout was SSLLOWW, and why Model 3 roll-out will be SSSLLOOOWWW.

    1. speculawyer says:

      Well pure EVs have FAR fewer moving parts and thus can be lower risk.

      Tesla screwed it up with Model X though by insisting on those Falcon-wing doors though.

  18. (⌐■_■) Trollnonymous says:

    This is a new product for FCA.
    Did this model go threough all it’s validation builds like everyone says Tesla should’ve been doing?
    How about soft tooling the line?

    FCA has been building cars for how long now?

    Remember this when issues arise with the young company on the “Model à trois”.

    I expect some issues and not a flawless rollout like some doubters/shorters seem to think should happen.

  19. peetah says:

    drove this van, pretty impressed with how it performed. i was able to get 60+ KW of regen when braking which was cool.

  20. speculawyer says:

    C’mon FCA….get it together. This drivetrain is VERY important for your future.

    And GM, why is Voltec not yet in mini-vans, SUVs, and pick-ups?

  21. Raymond Ramirez says:

    If the inverter fails, the Pacifica can still be driveable with the gas engine only. The MPG will be high but it is preferred to drive it than have it sitting unused.

  22. CVVH says:

    That explains why I got a note from a local dealer that they were told they were not getting anymore 2017 Pacifica Hybrids, and Chrysler would be waiting to send out more in 2018.

    It’s a good thing I already had a minivan rental planned with Avis for the road trip to a major national park that we are leaving on soon. I had been hoping to get a Pacifica Hybrid in time for the trip. Now maybe I’m glad it didn’t work out.

  23. DL says:

    Own it. love it. Chose it in favor of Model X (size and utility — no roof rack) and the drive is absolutely awesome, no comparison to any gas minivan’s. FCA did so many things right there. This recall is actually a smaller part of observed powertrain failures, but most of the rest is chalked up to QC failures it seems.

    So, some pain in the beginning, but Volt is said to have gone thru a similar stage at the start. And I can’t help feeling that this is definitely a step up for FCA, given the history. Japanese brands to do not want to step up, oh well, so go domestics!

    1. DL says:

      PS I drive a BEV since 2014 which i still have. So it is telling that i am still excited about driving qualities of the PacHy.

      1. David S. says:

        Indeed. I also drive a BEV since 2014 and looking forward to test drive the PacHy

  24. Rob Seal says:

    I drive new Pacificas every day (shipping routes) ahd I much prefer the hybrid version. It is remarkably quiet and when the juice runs out, you don’t even realize that the engine has come on. The electric motors really deliver low end grunt and the regenerative braking transition is smooth. On top of the technology is a beautiful interior and unmatched utility with all that cargo room.

  25. Boyelectric says:

    Our biggest issue is starting to become comfort and room. We have a 2012 Plug-in Prius, which has a great amount of cargo room, plus seating for 5 (barely). It gets us out of town on the weekends, plus around town with terrific mileage. I’m getting 99mpg average over the last 10k miles. However, it is uncomfortable for longer trips. After an hour, my wife is in significant pain in the passenger seat. Also, as a family of 4 with a dog, it is really pushing the limits of our packing and flexibility.

    We have been shopping for a new BEV or PHEV vehicle, but have been striking out in a big way, due to seat comfort or cargo room. We even tried a Tesla S, but my wife practically jumped out of the seat, due to discomfort. We adjusted and adjusted, but it looks like a no-go for Tesla. Although I have a deposit on the Model 3, I think I’m going to cancel it, due to seat comfort (the Tesla sales person thought the seats would likely be the same, since Tesla moved seat manufacturing in-house).

    We tried out a top end Pacifica (not the PHEV/Hybrid, since it is not available for testing), and found the seats to be pretty darn good! We also tested out an Outlander (still hoping they bring the PHEV here), and the seats were not as adjustable for the passenger.

    So, although I have major qualms about FCA build and testing quality, I think we will be ordering up a 2018 Pacifica Hybrid/PHEV, (don’t get me started about nomenclature).

    I still can’t believe that the other manufacturers have let a naysayer company like FCA, pioneer the field of larger PHEV or BEV vehicles. Shame on Toyota, Nissan, GM,… etc.

    1. Artist919 says:

      Hi,
      Can you please tell me how you figured your 99mpg average statistic? Thanks! What was the MPGe rating of your 2012 at the time you bought it? Thanks!

      1. boyelectric says:

        Well, I let the car figure it… I have over 9k on one of the trip odometers, and it also displays the MPG for that distance. Right now, it is at 100mpg. The car was rated at 95MPGe when purchased. As with ANY plug-in hybrid, your ‘gas’ mileage is entirely dependant on how you use the electric range, whatever it is. Mine allows me to go to work, plug in, and return home, where I also plug in. If I don’t go much further, my ICE never turns on. When I go on weekend trips, after the electric range runs out, it becomes a regular Prius hybrid, like any other.

        1. Artist919 says:

          Thx!

  26. Artist919 says:

    Just heard that Honda is going to make an announcement in two weeks about the Hybrid.

  27. Mark C says:

    JAY, if you’re there…for the past 3 weeks +/-, every time I open this website, the page jumps continuously for the first minute. I don’t have this issue on any other website I visit. Maybe something happened during the last Microsoft update that affected the site in a negative way?

    1. Jay Cole says:

      Hey Mark,

      That’s odd, there is probably an ad serve that is conflicting with our site UI that has geo-targeted you.

      Not 100% sure on the fix, but I can say that a full site re-design (as well as behind the scenes CMS) should launch in just a couple weeks, so that issue (and the occasional “spinning wheel”) will go away then for sure. Sorry you are facing a problem now.

  28. puzzlegal says:

    I really really want this car. But I am glad I haven’t pulled the trigger, yet. Hoping for the 2018 to be a little better debugged, and to support Android Auto…

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