Chevy Volt Tops J.D. Power Three-Year Dependability Study

3 years ago by Eric Loveday 9

Chevy Volt Tops IN Compact Categoruy

Chevy Volt Tops In Compact Category – Source J.D. Power

The results from the 2014 J.D Power Vehicle Dependability Study show that only one plug-in vehicle was rated the highest in overall dependability in its class.

That vehicle, the 2011 Chevrolet Volt, topped the compact car category in the J.D. Power Vehicle Dependability Study.

“This car reliability study measures problems experienced during the past 12 months by original owners of three-year-old (2011 model year) vehicles, includes 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The Vehicle Dependability Study is used extensively by vehicle manufacturers worldwide to help design and build better vehicles, which typically translates to higher resale values and higher customer loyalty.”

“The 2014 Vehicle Dependability Study is based on responses from more than 41,000 original owners of 2011 model-year vehicles after three years of ownership.”

Props to Chevrolet for making the most dependable (according to J.D. Power’s study) 2011 Model Year plug-in vehicle.

Curiously, the Nissan LEAF didn’t make the list.  If it did, it would have been found in the “midsize car” category.

Some More J.D. Power Winners

Some More J.D. Power Winners – Source: J.D. Power

Brand Dependability Chart - Source: J.D. Power

Brand Dependability Chart – Source: J.D. Power

Source: J.D. Power

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9 responses to "Chevy Volt Tops J.D. Power Three-Year Dependability Study"

  1. vdiv says:

    This proves that an off-lease 2011 Volt makes for a great used car (hint-hint) and can be had for less than $20k.

    Plugins are no longer too expensive to own.

  2. Assaf says:

    Here’s a marketing slogan for the clueless GM EV marketing team:

    “Chevy Volt. The best compact car money can buy.

    Oh, and paying for gas is optional.”

    1. Tim says:

      There is no evidence that a GM EV Marketing team exists.

  3. Cameron says:

    It looks like the 2011 Leaf wasn’t part of the study since there’s no data listed when you “research” it.

    1. Cameron says:

      FYI – I just emailed JD Powers to ask why it wasn’t included.

    2. Cameron says:

      Here is JD Powers response:
      Hi Cameron,

      Thank you for your interest in J.D. Power. Nissan began taking “reservations” for the Leaf in late 2010 and the vehicle first went on sale in early 2011. Potential customers in the U.S. paid $99 to reserve one of the vehicles, and Nissan stopped taking orders when it reached 20,000. However, the majority of those in the U.S. who reserved a vehicle ultimately did not buy one as Nissan sold fewer than 10,000 leafs in the U.S. in 2011 and again in 2012 (more than 60% of those were purchased in California), and sold less than 20,000 globally each year.

      The reason I mention that is because the Leaf’s sales volumes were very low in 2011. As a result, we were not able to get a sufficient number of responses from owners of three-year-old Leaf models this year to include it in the 2014 Vehicle Dependability Study.

      Best regards,

      John Tews
      Director, Media Relations
      J.D. Power

  4. Al says:

    And where is Tesla Roaster? Not A Fair ball game.

    1. Cameron says:

      Probably the same thing with the Roadster as the Leaf – not enough of them out there.