BYD Qin Ranks At Top Of J.D. Power’s Quality Study
BYD has a reason to be happy, as its Qin plug-in hybrid nearly won its category Midsize Upper Economy in the latest J.D. Power 2015 China Initial Quality Study (IQS).
The Qin was second best with a score of 75 problems reported per 100 vehicles, while the top ICE model (Hyundai Mistra) had 73/100.
About the J.D. Power benchmark:
“J.D. Power serves as the industry benchmark for new-vehicle quality by examining problems experienced by new-vehicle owners within the first two to six months of ownership in two distinct categories: design-related problems and defects and malfunctions. For 2015, the China IQS has been expanded to include more specific diagnostic questions around eight areas: interior; exterior; engine/ transmission; driving experience; features/ controls/ displays; seats; audio/ communication/ entertainment/ navigation; and heating/ ventilation/ air conditioning. The overall initial quality score is determined by problems reported per 100 vehicles (PP100), with a lower number of problems indicating higher quality.“
BYD provided some feedback from Qin owners (naturally… only positives):
“The comprehensive performance is beyond my expectations,” one Qin owner offered. “If you charge the Qin every day, you can save a lot of money on fuel.” Extremely strong power performance and fuel efficiency have wowed most consumers.
BYD Qin has an EV Industry leading warranty of 6 years or 150,000 km greatly enhancing consumer satisfaction. The life-time guaranteed battery has set a benchmark in new energy vehicle industry. Another Qin owner stated, “in the beginning, we worried about the maintenance cost, but now the life-time guarantee for the battery has eliminated my doubts and worries. We really appreciate that.”
Among key findings, J.D. Power said that initial quality averages at 105 PP100 in 2015, so the 75 for BYD Qin is a rather strong result:
“Overall initial quality averages 105 PP100 in 2015. Korean brands (80 PP100) outperform other brands for a fourth consecutive year, while initial quality for domestic Chinese brands is 120 PP100 and 98 PP100 for international brands.”
Through the end of October 2015, BYD sold in China over 43,000 Qins.
See full report: J.D. Power 2015 China Initial Quality StudySM (IQS)