Tesla Increases Distance For Free Warranty Tows From 50 To 500 Miles

2 years ago by Eric Loveday 12

Free Towing Up To 500 Miles

Free Towing Up To 500 Miles

Tesla Model S

Tesla Model S

With a limited number of service centers (some of which may be hundreds of miles from a broke down car’s current location), Tesla Motors has decided to up its free tow distance for warranted repairs.

Tesla posted this to Facebook yesterday:

“Increasing roadside coverage from 50 to 500 miles for warranty tows. We’ve got you covered 24/7.”

Additionally, Tesla updated its Roadside Assistance page to include this new info (see excerpt above).

In the future, Tesla won’t need to cover tows for 500 miles, as service centers will surely be closer by, but for now there are some areas in the U.S. where tows of close to this distance are required for warranty repairs.

Map Of Tesla Service Centers In U.S.

Map Of Tesla Service Centers In U.S.

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12 responses to "Tesla Increases Distance For Free Warranty Tows From 50 To 500 Miles"

  1. Pushmi-Pullyu says:

    If I read this right, then it means less than it appears. The “fine print” text in the box above specifies “…when your Tesla vehicle is inoperable”. In other words, when it can’t be driven.

    Doesn’t say anything about a towing charge to take the car to the service center for minor problems or regular quarterly service checkups.

    1. Breezy says:

      Right. This doesn’t cover repairs where the vehicle is driveable, or transportation for maintenance. Not that I would expect it to. Roadside assistance generally doesn’t cover those situations.

      I have separate roadside assistance anyway through Good Sam Club, that would cover towing to the nearest qualified service center regardless of distance.

    2. Scott says:

      Yes, if the car is operable, there would be no need for a tow and quite frankly no need to take it to the service center. I live over 150 miles from any service centers and have had a CPO S60 for 8 months now. With one incident that left the car inoperable, there were absolutely no complaints about Tesla’s service and response. They brought me a loaner and towed my vehicle at no cost or inconvenience (it was actually taken in a second time just as precaution, in response to an error message).

      Also, Tesla’s Ranger service is fantastic. They’ve come to service relatively minor issues on my vehicle twice already, again at absolutely no cost.

      1. Sammy says:

        Thats fantastic to hear Scott. Glad you’re enjoying your Tesla.

  2. Clif J says:

    Might be related to something Consumer Reports noted yesterday: “Jake Fisher, director of auto testing, said because of faltering reliability scores, the Model S is no longer the top ultraluxury car and ranks behind the BMW 750i xDrive, Lexus LS 460L and Audi A8 L. He said Tesla’s quality problems including issues with hatches, door handles, electric motors and batteries have increased as the automaker has ramped up production. ‘They are having issues and they need to work that out before they introduce new models,’ Fisher said.”

    Note the words “have increased as the automaker has ramped up production”, which translate to “gotten worse the more they build”. I suggest a look at the 10K released today to see the burgeoning Warranty expense.

      1. realistic says:

        Great video, if your time reference is May of 2013. It has been more than two and a half years, tens of thousands of cars produced, and hundreds of millions of consumer miles, and Fisher has changed his tune. BTW, CR’s present rating is not 102 or 100 or even 99; it’s 77.

        If you disagree with Fisher’s latest position and the attribution of his statement, by all means please address that in a more current time frame.

        Before you do you might try to understand why the Model X had its first commercial delivery in September of 2015 but is still not yet in the hands of CR or available for an unsupervised review by a single publication. I predict you’ll tell me that they don’t want to increase demand too quickly…

        Anyhow, it has now been three days since this story hit the street and I note that insideev’s still is just too distracted with advocating Tesla’s legal position in Utah and tracking Supercharger construction to note that a key precept of Tesla market appeal has been severely shaken.

        1. Phr3d says:

          realistic informed:
          “… I predict you’ll tell me that they don’t want to increase demand too quickly…

          Anyhow, it has now been three days since this story hit the street and I note that insideev’s still is just too distracted with advocating Tesla’s legal position in Utah and tracking Supercharger construction to note that a key precept of Tesla market appeal has been severely shaken”

          IEV is a few Real people that work Really hard — WHO the **** are You?

  3. Acevolt says:

    I have never had any problems with my 6 month old 70D, but that is not a very good representative sample. Still no options for an all electric car that can easily get me from so cal to not cal.

    1. Anon says:

      My Dentist was telling me earlier today, his new P85D he bought from last March, has had absolutely no reliability issues.

      He did say he wasn’t happy with the regen in cold weather, but the latest firmware update should address some of that.

  4. miggy says:

    800km range is good, but if I sent the Model S back to the nearest Service Centre it would be over 2,000km by boat/sea and as it would be an import from that Tesla sales centre there would be no warranty any way.
    This is why I did not buy a Tesla, but hope to buy one soon once they open a store and service centre in my country.

  5. Bill Howland says:

    As I mentioned yesterday, this is similiar to the program implemented with Roadster Purchases.

    Later on in my warranty, Tesla tried to renig on the deal, but this very public change in policy would restore the deal as it should be. Better late than never.

    I’m glad IEV’s finally got an article on this.