Nissan Makes Good On Battery Warranty Pledge For 2011-2012 LEAF Owners + Software Update

4 years ago by Jay Cole 26

Nissan LEAF's 24 kWh Battery Pack Now Comes With A Much-Anticipated Warranty (2011-2012 pack shown)

Nissan LEAF’s 24 kWh Battery Pack Now Comes With A Much-Anticipated Warranty (2011-2012 pack shown)

If you are a 2011 or 2012 Nissan LEAF owner concerned about your battery’s longevity, or just wanted to know you had coverage, Nissan today made good on a pledge to expand warranty protection against capacity loss in the LEAF’s lithium-ion battery.”

While the 2011/2012 Nissan LEAF Will Get A Software Update To Make Gauges More Accurate, It Will Not Receive The Percentage State Of Charge Dash Read-Out

While the 2011/2012 Nissan LEAF Will Get A Software Update To Make Gauges More Accurate, It Will Not Receive The Percentage State Of Charge Dash Read-Out

Previously in December, executive VP of Nissan, Andy Palmer said this coming spring Nissan would put a new expanded, and more importantly – well defined warranty in place for 2011 and 2012 LEAF owners.

Well, spring is almost over, Brian Brockman, who is Senior Manager in Corporate Communications at Nissan, lets us know that day is here.

Very shortly all 2011/2012 LEAF owners will get a letter in the mail outlining this new program (shown below).  Also, Nissan is requesting owners to go in and see their local Nissan dealer, to update older LEAF software to improve accuracy of the battery capacity meter and to provide “greater compatibility with an expanded range of EV charging equipment.” 

This new warranty provides a written directive from Nissan outlining some minimum standards the LEAF must achieve over time…a guarantee that was missing previously.

“In addition to the existing lithium-ion battery coverage provided under the Nissan Electric Vehicle Limited Warranty for defects in materials or workmanship, the lithium-ion battery for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine (9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity level gauge for a period of 60 months or 60,000 miles, whichever comes first. “

Nissan today also acknowledged a previous commitment (from that same December announcement from Mr. Palmer on the battery warranty) to outline the exact battery pack replacement costs on or before June 20th.  Naturally, we will bring you that news whenever it is announced.

Forthcoming Letter To LEAF Owners From Nissan:

Dear Nissan LEAF Owner:

Nissan values the feedback that we receive from our owners, and we try to use your comments to improve our products. With the goal to provide the highest level of customer satisfaction, Nissan is now offering two ongoing improvements for your Nissan LEAF.

First, Nissan is providing a new software enhancement for model year 2011-2012 LEAF vehicles, updating them with the software currently used in production for 2013 model year LEAF vehicles. The software enhancement is aimed at improving the accuracy of the battery capacity level gauge and providing greater compatibility with an expanded range of EV charging equipment. 

Second, Nissan is now implementing expanded coverage under its New Electric Vehicle Limited Warranty, to protect against capacity loss in your LEAF’s lithium-ion battery, as previously announced by Nissan in December 2012.

SOFTWARE ENHANCEMENT

The 2013 LEAF features many improvements, including updated software that improves the performance of the battery capacity level gauge (outlined below) to more accurately reflect actual battery capacity. This update does not change the amount of capacity represented by the each of the bars in the meter. 

In addition, the vehicle’s on-board charger software has been enhanced to improve compatibility with a broader range of EV charging equipment. By updating the software for 2011 and 2012 vehicles, Nissan is providing customers with the benefits of these ongoing improvements enjoyed by owners of the 2013 LEAF.

WHAT NISSAN WILL DO

To ensure your continued satisfaction and confidence in your car, your EV Certified Nissan dealer will update the software as described above at no cost to you for parts and labor.  

WHAT YOU SHOULD DO

Contact your EV Certified Nissan dealer at your earliest convenience in order to arrange your appointment. This service is free of charge and the work should take less than 2 hours to complete. To ensure the greatest convenience to you, it is important that you have an appointment before bringing your vehicle to the dealer for this service.  Please bring this notice with you to your service appointment.  Detailed instructions have been sent to your EV Certified Nissan dealer.

EXPANDED WARRANTY COVERAGE

In addition to the existing lithium-ion battery coverage provided under the Nissan Electric Vehicle Limited Warranty for defects in materials or workmanship, the lithium-ion battery for your 2011 or 2012 Nissan LEAF is now also warranted against capacity loss below nine (9) bars (or approximately below 70 percent) as shown on the vehicle’s battery capacity level gauge for a period of 60 months or 60,000 miles, whichever comes first. 

This warranty covers any repairs needed to return battery capacity to a level of nine remaining bars on the vehicle’s battery capacity level gauge. If possible, the lithium-ion battery components will be repaired or replaced, and the original battery pack will be returned to the vehicle.  If necessary, the lithium-ion battery will be replaced with either a new or remanufactured battery. Any repair or replacement made under this Lithium-Ion Battery Capacity Coverage may not return the battery to an “as new” condition with all 12 battery capacity bars, but it will provide the vehicle with a capacity level of nine bars or more on the battery capacity level gauge. 

Please apply the label at the bottom of this letter to your Warranty Information Booklet.  If your vehicle’s battery capacity level is currently at or above nine (9) bars, no further action is required. 

If your vehicle’s battery capacity level gauge is already displaying eight (8) or fewer bars of capacity prior to the above referenced software update (and within the first 5 years or 60,000 miles, whichever comes first), your Nissan dealer will verify this condition and arrange for the repair or replacement of the lithium-ion battery in accordance with the terms of the warranty.

Please note that replacement lithium-ion batteries may require special ordering which may delay the actual repair by several weeks.  Your patience in these circumstances is appreciated. 

If you have any questions about this announcement, you may contact the Nissan LEAF Call Center at 877-N0-GAS-EV (877-664-2738), or by writing us at Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003.

Thank you for providing us an opportunity to ensure your satisfaction. We hope you continue to enjoy smooth, zero emissions driving in your Nissan LEAF!

Big hat tip to reader John H, and to mynissanleaf.com

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26 responses to "Nissan Makes Good On Battery Warranty Pledge For 2011-2012 LEAF Owners + Software Update"

  1. surfingslovak says:

    Thanks for the coverage, Jay! Would you mind if we reprinted your article on sfbayleafs.org again?

    1. Jay Cole says:

      Of course, no problem at all…it would be great if you did. That is what it is all about; getting the word out, (=

      1. George B says:

        Done! Thanks again for agreeing to a re-post: http://bit.ly/batteryupdatebayleafs

      2. George B says:

        Spotted couple of typos, which I wanted to alert you to:

        “Manager in Corporate Communications fat Nissan”
        “(of which we have attached below)”
        “Nissan is request

        1. Jay Cole says:

          I see none of those errors in the story…and I in no way went back into the article and edited it, (=

          /thanks George

          1. George B says:

            😀

  2. John Hollenberg says:

    One correction:

    The update isn’t to improve the accuracy of the on-board charger, it is to make sure the Leaf plays nice with other EVSE than the official AV model (i.e., it enhances compatibility with some other manufacturers charging docks).

    1. Jay Cole says:

      …over summarizing disease there. I flushed that out better now now

      “Also, Nissan is request owners to go in and see their local Nissan dealer, to update older LEAF software to improve accuracy of the battery capacity meter and to provide “greater compatibility with an expanded range of EV charging equipment.”

      /thanks for the heads-up John

    2. Dave R says:

      Does it prevent the chance of frying the on-board charger as in the case of the GE (though not limited to GE EVSEs) charging station fiasco?

      http://insideevs.com/investigation-complete-nissan-software-issue-to-blame-for-ge-wattstation-damaging-leafs-fix-is-coming/

      If so – it only took Nissan 315+ days to address this issue. Not impressed. Thankfully my car has not been affected by this particular issue.

      Anyway, the update has good timing for me – just about due for my 2nd annual “battery inspection”.

      1. Christopher Lynt says:

        They have had the software fix for GE WattStation since they first identified the problem was Leaf software, it changes a few lines of code and I was advised I could have it done at the dealer any time I wanted with an appointment, or wait for the update. For the GE WattStation, is apparently cuases a problem only if the Leaf is charging and there is a power outage or perhaps surge for the utility, I was told, due to a passing thunderstorm for example. Since I never leave my Leaf (or pc’s etc.) plugged in when there is a storm coming (lost a few network cards and one old computer on stormy July), I opted to wait.

        1. George B says:

          Brian Brockman from Nissan just commented about this issue on MNL:

          “Yes. I’m told your GE Wattstation issue is addressed by the OBC software update.”

  3. Open-Mind says:

    Interesting … Chevy announces the Spark EV with features and pricing that should be very competitive against the Leaf. Then a few short weeks later (after many months of silence and waiting) the Leaf battery warrantee suddenly improves.

    Coincidence?

    1. io says:

      The 2013 Leaf came with capacity warranty from day one. The only “news” here is the official confirmation from Nissan that it applies retroactively to the 2011/2012 as well, as has been announced less formally for some time.

      GM does not guarantee capacity on the Spark EV.

      Nissan had no obligation to provide this nor the free software upgrade to owners of older vehicles. It’s nice to see that they’re still well taken care of.

  4. Darius says:

    What will be battery repair costrange after expiration of 60 months period?

    Is 9 bars giving not too little juce for BEV under waranty conditions? How often 9 bars hapening 3 years after release?

  5. kickincanada says:

    I’m not impressed with this. Big deal – takes them forever to come out with something like this? Not good when you have the likes of Tesla who is garnering much positive momentum. My and others experience with GM is also quite the opposite of Nissan. Bottom line – think twice before buying a Leaf (leasing likely ok) as the battery has no TMS and the company barely backs whats there.

    1. Richard Noe says:

      +1

  6. JPWhite says:

    Awesome news!! My 2 year battery check is due in 6 weeks.

    Shame we won’t get the % charge level on the Dash like the 2013’s. If you have an old Android phone lying in a drawer, you can turn it into a LEAF dash instrument with this info and much more.http://www.mynissanleaf.com/wiki/index.php?title=Leaf_Battery_Application

  7. Leafinit says:

    Seems rather bush league to not offer 2011 and 2012 owners unlimited mileage or five years. There are likely very few who have over 60k miles but whoa to any unfortunate early Leaf supporter who now has 61k miles and 8 bars. It appears you’ve just been left sol.

  8. Bill Howland says:

    Not a Leaf owner here, but it does seem like the marketing depts are making a big deal over a minor issue..

    ” New more accurate Gas Gauge software !!!!! “.

    So far, the only thing I’ve heard causing problems is some of the watt stations, and then why only some of the GE wattstations? By me there was a Nissan Leaf from the dealership, hogging the public charging GE Durastation (assumedly the Wattstations’ previous generation), and they couldn’t get it to fail. So I’m wondering if its only the wattstations that have a poor ground. That stuff about not having enough voltage never cut it with me, what do they do in Brooklyn NY where everyone driving the thing has only 200 volts to recharge from?

    That said, Nissan is to be applauded for usually having 3 very nice AV 30 amp , 200 volt j1772 charging docks at each of their dealerships, and letting non-Nissan owners use them. I’m going to be using the one in Auburn, NY tomorrow to make a trip to Syracuse from Buffalo and back a possibility in my Roadster.

  9. John Hollenberg says:

    > Not a Leaf owner here, but it does seem like the marketing depts are making a big deal over a minor issue..

    > ” New more accurate Gas Gauge software !!!!! “.

    The update has nothing to do with the “gas gauge” (= fuel bars). It is to fix the capacity bars (=size of the tank) so they are more accurate. The Leaf owners do not see it as a minor issue, we have been waiting for a number of months for this promised improvement.

  10. Dave K. says:

    As a very satisfied Leaf owner I think it’s great they are making the warranty retroactive to 11&12 owners, they were under no obligation to do so. As for the software upgrade I personally don’t need it but the more accurate the “GuessOmeter” is the more comfotable newbies will feel. You really have to hand it to Nissan, they are 100% commited to electrification like no one else (Except Tesla) and are going the extra mile!

    1. Brian says:

      I don’t get the impression that the GuessOMeter will be affected by the software upgrade. Not that I would notice it anyway – I pretty much ignore it.

      This whole concept of talking about how many “miles” of charge one has is entirely based off the current crop of EVs. Nobody talks about how many “miles” of gas they have in the tank. If batteries are large enough for your daily usage, it really doesn’t matter how many miles you *could* go. But that is the hump that new owners need to get over before they are comfortable with their cars. An improvement in the GOM would at least help with that.

      I do agree that it is impressive that they would retroactively improve the warranty for all existing owners. When I picked up my car, I read through and signed the shady battery “warranty” that hardly really warranteed anything. In the end, I signed it and took the car knowing the risks. People who aren’t early adopters now don’t have to take quite as much risk.

      1. George B says:

        “People who aren’t early adopters now don’t have to take quite as much risk.”
        I believe that’s one of the key benefits of this program, and likely what Nissan was aiming at. Note that Tesla rolled out similar voluntary battery warranty in April 2013.

  11. danwat1234 says:

    It’s disappointing that the 70% capacity level isn’t warrantied for the entire 7 year (or 8 year?) battery warranty. How is less than 70% capacity a good battery, it should be replaced within the full battery warranty. ~55 or so miles EPA range ugh.

  12. Wattson says:

    CAUTION – I just had this battery software upgrade done and I’m either the victim of incompetence or Nissan is committing major fraud. I brought in my car for the 30,000 mile maintenance and also complained about having already lost 2 bars of capacity. After they finished working on the car the meter says I have all 12 bars; but my range is still a pathetic 55 miles. So now they’ve falsely made it look as though my battery is far away from the 9 bar threshold where they need to fix it under warranty. Be very cautious about getting this “upgrade”!!!

  13. Leonard says:

    You are so correct.